Complaints

• Initial Complaint

  03/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Credit Karma suggested that I get this credit card to boost my credit. In addition, **** proposed using their credit card for purchases such as gas, grocery, et cetera. Every month I pay my credit card amount and will completely pay this credit card off in 2 weeks taking my balance back to zero dollars owed. I found out today that because I was using their credit card to pay these type bills, that Ally recommended, that my credit score was reduced by **************************************************************************** that if I exceed a certain amount that it will affect my credit score. This was never told to me or ever put in writing. I want them to correct this situation immediately. I they do not I will seek legal counselling.

  Business response

  03/22/2024

  Please see attached our response.

   

  Thank you

• Initial Complaint

  04/13/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I used this card to make a hotel reservation for July to ********** ********. The reservation was made through doubletree ************* On April 4,3023 I canceled the reservation and I had to wait for ****** to release the funds to ollo. At this time ollo bank has the funds and Im being told I have to wait 30 days for the funds to be released and adjusted to my account. I want this matter resolved.

  Business response

  05/11/2023

  We are in receipt of your correspondence dated April 12, 2023, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact ** at **************** Option 5

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 02/13/23, I went into my credit card account and saw that my account had been hacked. There were about 15 unauthorized charges (and 1 credit) on or around 02/08/23 that totaled $2162.78. I called Ollo on 2/13 and spoke with ***** in ***** Services and went over all the charges that were not made by me that I did not approve. My current card was deactivated, a new card was to be sent and my account was to be investigated for fraud. On 02/14/23, I spoke with **** in ***** Services at Ollo and told her about another charge to be disputed. It was from 01/11/23 in the amount of $37.69 from Burolga for some boots that my husband ordered online. The boots never came and we believe this is where our credit card information was stolen. On 02/27/23, I spoke with ****** in ****'s ***** Services Dept. and told her that I had not received the paperwork yet that ***** told me would be sent and that several of the charges had not been credited to my account yet. She said she would remail the paperwork and that I needed to wait up to 30 days to see the credits in my account of the fraudulent charges. On 03/01/23, I received the Ollo paperwork I was expecting and it showed only 10 of the 15 charges I was disputing that totaled $1702.80 of monies that came back to me. I was very appreciative of the money received so far, but I still expected $459.98 to be returned to me. On 03/11/23, I filled out the Ollo forms with notes and copies of the remaining 5 charges I was expecting credit for and mailed it to ********* Services in **. I then received a form letter from ********* Services at P.O. Box ****, ************, ** 11804-**** telling me that my dispute is being investigating and not referencing anything about my specific case. I also spoke with *** at Ollo in ***** Service on 3/11 who put me on hold for over 30 minutes where I finally hung up. I tried calling Ollo one more time, today (03/25/23) without success. All I want is my $459.98 credited to my account.

  Business response

  04/24/2023

  PLease see attached our response

  Customer response

  04/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

• Initial Complaint

  02/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a document from ********* Services about my account ending in **** stating that I owe them a certain amount of money and it was to be paid by a certain date and if the amount due was not paid by that date my account would be closed. I have never been late and I call in my payment by phone every month and it is difficult to do it online because my password and security questions never go through I have asked them to mail a hard copy of my statement to my home address and they never do and a copy of my transactions every month they never do. This past month I sent them a check of ***** dated 1-31-2023 and they did not post the check for 11 days after the fact which I am getting a late fee. and therefore my credit score is being ruined. I am also having a problem with Capitol One again as you may have my complaint on file for them also getting a late fee again for the last 4 months ***** every month yet again ruining my credit score. Thank you and I appreciate any help in these matters

  Business response

  03/22/2023

  response to complaint for cardholder 

  Customer response

  03/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:I HOPE I DID THIS RIGHT i am not sure but my complaint ID ******** thank you for getting back to me

   

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *******************

• Initial Complaint

  02/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I logged in to my Ollo app only to find out they closed my account. Apparently due to inactivity? My balance was paid in full and to my knowledge I never missed a payment. I was given no notification that this was to occur. I ended up losing what little rewards I did have. The gentleman on the phone did advise me that under the credit card agreement they can do so without notice. However seems to be pretty unethical in my opinion to not at least notify your account holder? Especially with my track record of paying? Excellent way to for the business to not have to give me the rewards I accrued. Now had I been in default -thats a different story. I work for a billion dollar company and this is not how we treat the people affording ** this luxury. I noticed they are not BBB accredited. I can see why. I certainly hope that this does not affect my credit score.

• Initial Complaint

  11/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 11/15/22 I called in to question about a credit that was suppose to b on my credit card it was around 7:20 AM EST it was unfortunate that I had the displeasure to speak to the rudest customer service representative I think I ever encountered, I inquired about my credit of $90.00 , I had made a purchase on 11/14/22 in the amount around $28.00 which was subtracted from my credit limit, she rapidly and unprofessionally tried to explain to me why the monies was taken from my credit limit, she was ready to challenge anyone cause I could tell I woke her up from her sleep, I told her I wanted to speak with her supervisor and I want my credit what I had left mailed to me in a check, well I never spoke to her supervisor because she purposefully put me on an extended hold. What kind of company allows such poor customer service, I want the reminder of the monies from my credit mailed to me.

  Business response

  11/16/2022

  We are in receipt of your correspondence dated 11/15/2022, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at **************.

• Initial Complaint

  11/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  So my Ollo Credit card was stolen and used to make fraudulent charged in September 2022, I called and reported the fraud and had the card stopped but there had been fraudulent transactions made on my account. I spoke with the Agent around September 23, 2022 or so. He advised me that he would report the charges from 9/20/22 and forward as fraudulent charges. I get a letter advising me that the fraudulent charges had been credit but I only received credit for one charge for *****, so I called in around September 29,2022 and speak with someone in the security department who advised that she didn't know why the other charges had been missed but she had reviewed with her manager and they were sending the charges and having the claim reopened and escalated. So I called a week later and get told it was reopened and being reviewed, to allow some more time and that charges were normally credited within two weeks. I have called multiple times and am still being told the charges are being reviewed. It has been over a month since my fraud claim was reopened and supposedly escalated and still no resolution after a month of being escalated. They still haven't adjusted all the fraud charges and to date have only done the one credit of *****. Every time I call I'm told allow more time, allow more times. Its been two months since it was reported.

  Business response

  11/10/2022

  
  We are in receipt of your correspondence dated 11/10/2022, regarding the above
  referenced individual and/or account and welcome the opportunity to respond to the
  stated concerns. Please be assured that we are working to resolve this matter as quickly
  as possible. A detailed response will be communicated directly to the above referenced
  individual by way of telephone or letter. Due to privacy concerns, we are unable to
  provide you with any additional details in this matter. We thank you for taking the time
  and effort to bring this issue to our attention. If we can be of further assistance, please
  contact us at ************** Option 5.

• Initial Complaint

  10/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have 6 fraudulent charges on my February Ollo **** Statement. I have called repeatedly each month since these charges showed up on my account to claim these charges as fraudulent, I have sent 2 certified letters, 1 fax and repeated calls. The phone numbers listed for each charge only answer as automated telemarketers. I have never been able to talk to any of these merchants to request a refund. Ollo **** Services say these are a dispute and not fraud. They are not willing to reverse the charges. Again, I did not authorize any of these charges.

  Business response

  11/04/2022

  We are in receipt of your correspondence dated 11/1/2022, regarding the above
  referenced individual and/or account and welcome the opportunity to respond to the
  stated concerns. Please be assured that we are working to resolve this matter as quickly
  as possible. A detailed response will be communicated directly to the above referenced
  individual by way of telephone or letter. Due to privacy concerns, we are unable to
  provide you with any additional details in this matter. We thank you for taking the time
  and effort to bring this issue to our attention. If we can be of further assistance, please
  contact us at ************* Option 5.

• Initial Complaint

  10/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My credit card was stolen on July 15th. I realized this on July 17th when I saw two fraudulent charges on my card. One for $1 and the second for $63.44 charged back to back at the same location. I immediately called the fraud department and let them know. We cancelled my card and a new one was issued. After two weeks of not seeing a refund on my account, I once again called and they told me it could take up to 30 days. I waited until the 30 days was up and called again. I was told they would escalate it. I then received a letter stating that the $1 charge was credited as it was fraud. Nothing about the $63.44 charge. I called again and the hold time was so long I couldn't hold and called the next day. Then I was told that they never charged me for the amount and I could clearly see they did and told her that. She put me on hold again and came back and said, oh you're right, I see the dollar was never charged but I do see the $63 charge now. I was told again it would be escalated and would be complete in two days. I called back a week later and was told that they found no evidence of fraud and closed the case. So the $1 was fraud and the $63.44 was not. I was told they reopened the case but it would take up to 30 days again because it was reopened and had to go through the process again.

  Business response

  11/04/2022

  We are in receipt of your correspondence dated 11/1/2022, regarding the above
  referenced individual and/or account and welcome the opportunity to respond to the
  stated concerns. Please be assured that we are working to resolve this matter as quickly
  as possible. A detailed response will be communicated directly to the above referenced
  individual by way of telephone or letter. Due to privacy concerns, we are unable to
  provide you with any additional details in this matter. We thank you for taking the time
  and effort to bring this issue to our attention. If we can be of further assistance, please
  contact us at ************** Option 5.

  Customer response

  11/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The business has credited my account for the fraudulent charge and I now consider this matter closed.
  

  Regards,

  *************************************

• Initial Complaint

  10/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have filed a complaint with OLLO customer service 5 times in the past three weeks. Somehow, ********* WORD has obtained my card NUMBER and charged my card without approval. Each time I contact Ollo they send me a NEW card. However, somehow ********* gets the NEW card number and charges my card. For example, it has been 7 times my card was charged 7 different monthly charges. I was refunded, however, the process and STRESS alone is very bothersome. Currently, I am waiting on another card because ********* charged my card again. Ollo mailed me a NEW card. I am reporting this company (OLLO) because they have a duty to protect CONSUMERS. If my card was charged 7 times and OLLO had to refund me, they have an obligation to MONITOR my card and make this go away. Otherwise, I believe they have INTERNAL issues.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩