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Average of 731 Customer Reviews
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Review fromAlbert J
Date: 03/21/2025
1 starIf you are not sure it fits you, dont buy at stockx. You will pay for the shipping fee and they will not refund it.Review fromJordan M
Date: 03/13/2025
1 starJordan M
Date: 03/13/2025
Bought galaxy foams and waited 15 days to get them after paying 400$ on release day it said my seller shipped so I asked customer service if my package was received multiple times by different people they all confirmed and said it was there so I wait another 4 days and nothing so I call again and they say my package is lost? What kinda business are yall really running where you can do this so now I have to wait another 5 days to get my refund that is 20 days Ive had to have 400$ tied up with them all for nothing
StockX
Date: 03/17/2025
Hey ******,We're sorry about the delayed resolution with your purchase of the **** Air Foamposite One Galaxy (2025). We understand how frustrating it can be waiting for your package with little to no updates. After looking into this further for you, it looks like the item was delivered to our facility but never actually received by our verification team. Due to this, we were forced to issue your full refund on 3/13. We apologize for the inconvenience here. Please use the discount code provided by our customer service team on your next purchase.ThanksReview fromKalee W
Date: 03/11/2025
1 starKalee W
Date: 03/11/2025
Shoes discolored and turned yellow after only a few months. They refused to return. Do not buyStockX
Date: 03/13/2025
Hi *****, We're sorry to hear that you're unsatisfied with your item after a few months of use. It is never our intention to upset you or make your experience with us difficult. We understand how upsetting this must be for you as you've only worn them a few months. Please note that, to be eligible for return, the item must be in the same condition it was received, unworn with the StockX tag still attached (FAQ: *******************************************************************************************************************************). Please also note that yellowing, especially on white or lighter-colored sneakers/shoes may occur due to sun exposure and oxidation. Unfortunately, due to the amount of wear and time that has passed, we are unable to accept a return for your item this time. We recommend keeping the item properly stored, regular cleaning, using UV protection, etc., to prevent yellowing on lighter-colored shoes. We apologize for the inconvenience. If you have any other questions, please reach out to us via our contact form here: *******************************************. Thank you.Review fromAnthony S
Date: 03/03/2025
1 starAnthony S
Date: 03/03/2025
If I could give 0 stars I would. One of the worst shopping experiences Ive ever had. I bought a pair of galaxy foams on release day for $383. $440+ after tax and processing. Its been 10 days and the status showed that the seller still hadnt shipped it to stockx so I reached out for an order update.The person in the chat told me the sellers deadline has already passed. So it will most likely no longer ship. The refund is in order to protect your time and money!I dont want a refund. I want my shoes that I purchased (and you confirmed order) for the price I paid. I went out of my way to buy a pair as early as possible so I could avoid this. So basically, they took my money and confirmed my order, but the seller never shipped it (probably saved the pair so they could sell higher after prices went up), and now theres nothing stockx can do. They wont sell me another pair of galaxy foams at the same price or eat the difference to honor my order and get me a pair. Now Im going to have to pay at least $70 more somewhere else to get the same pair of ******** I essentially just got scammed for $70 and wasted my morning trying to place the original order as early as possible.StockX
Date: 03/05/2025
Hi *******, We're sorry to hear the original seller didn't ship your purchased item in time. We also apologize for any confusion or misinformation provided during your chat with ***************** It's never our intention to make your experience with us difficult. The great news is that we checked your order and found that you were linked to a new seller with the same item at no additional cost and its currently on its way to our facility! While we understand that you may receive the item later than you expected, it should still be delivered within the 5-12 business days that were originally quoted at the time of ************ can find more information about our delivery timeframes in our FAQ: ********************************************************************************* We hope we were able to provide a better resolution and clarification for you. If you have any questions, please reach out to us via our contact form here: *******************************************. Thank you.Review fromDejuan W
Date: 02/27/2025
1 starDejuan W
Date: 02/27/2025
Definitely selling fake shoes.. I brought shoes from stocks for 324 bucks that were not authentic then because of not keeping the green tag on the shoe they wouldnt except my returnPLEASE DONT BUY FROM THESE PEOPLE ITS S SCAM!!!!!! WARNING!!!!! I go through stadium club or goat!!!!StockX
Date: 03/01/2025
Hey ******, All items bought on StockX go through a vigorous verification process before being sent out to the buyer. If you believe we made a mistake (e.g. we ship you the wrong order, we incorrectly verify an item), please submit a Buyer Promise Support Request form within ten days of receiving your item and we will work expeditiously to resolve the issue. The item must be unworn and in the condition that it was delivered, with the StockX verification tag still attached, in order to be eligible for our StockX Buyer Promise. Please reach out to our support team at **************************************************** if you need any further assistance. ThanksReview fromEmily J
Date: 02/26/2025
1 starEmily J
Date: 02/26/2025
They are sending fake shoes from ***** out now. Please review them!! They arent real!!!!StockX
Date: 03/01/2025
Hey *****,All items bought on StockX go through a vigorous verification process before being sent out to the buyer. If you believe we made a mistake (e.g. we ship you the wrong order, we incorrectly verify an item), please submit a Buyer Promise Support Request form within ten days of receiving your item and we will work expeditiously to resolve the issue. The item must be unworn and in the condition that it was delivered, with the StockX verification tag still attached, in order to be eligible for our StockX Buyer Promise.Please reach out to our support team at **************************************************** if you need any further assistance.ThanksReview fromDaniel N
Date: 02/22/2025
1 starDaniel N
Date: 02/22/2025
Terrible !!!!!!!!I have been a good customer for over a year and just today ordered 2 pairs of the same shoe by mistake. I tried to return one of the pairs and told no! They won't even give me credit! They told me I could sell it on their site after it gets to me in 3 to 4 weeks!!! This is after I have placed over 30 personal orders with them. I have cancelled all 139 active bids I have and will erase my account when I get 2 pairs of the same shoe !!Wow thanksStockX
Date: 02/24/2025
Hey ******, We're sorry to hear that you accidentally ordered 2 pairs of the same shoe by mistake. We will be able to make an exception today and process a full refund for the size 9.5 that you didn't want. Please allow 2-3 business days to see these funds reflected back in your original payment method.We hope this helps. If you need anything else, please reach out to our customer service team at ***********************************************************Review fromSuzanne H
Date: 02/20/2025
1 starSuzanne H
Date: 02/20/2025
If I could give 0 rating I would have. I ordered socks from them for my husband for Christmas and kept checking the tracking cause it was going on 2 months and havent received anything. No phone number, the email address listed is not active/ good. Then finally after waiting and tracking it finally says its been delivered and left with a neighbor as requested and I never requested it nor did my neighbors get it. They lied!!! SO THERE TAKING PEOPLES MONEY AND NOT GIVING NOTHING!!! There should be a lawsuit against them for this. There not selling anything but boy there making all kinds of money. And gee guess what it was supposed to be coming from ***** and that explains everything. They knew theyd get away with this.StockX
Date: 02/21/2025
Hey *******,We're sorry to hear that you never received your item. We understand how frustrating that can be for a consumer especially if it was a Christmas gift.Please reach out to our customer service team at **************************************************** with your order number and account email so they can look into this further for you. We appreciate your patience and look to get this resolved for you soon.ThanksReview fromAlec M
Date: 02/19/2025
1 starAlec M
Date: 02/19/2025
I am writing to express my concern regarding my recent order (Order Number: ********) for a ***** T-Shirt, which I purchased on January 30, 2025. After waiting several days, I received an email confirming that my item was shipped. However, the status of my order did not change subsequently. Concerned about the delay, I decided to contact customer service, where I was informed that my order was cancelled on February 12, 2025, without any explanation.I found this situation quite frustrating and disappointing, as it seems the website is not attentive to the needs of its buyers.StockX
Date: 02/20/2025
Hi ****, We're sorry to hear that the item you were long awaiting ended up being canceled without any notification. It is never our intention to make your experience with us unpleasant. We apologize it took so long to receive a notification of the cancellation. If the transaction is canceled, it is likely due to such circumstances as the seller not shipping the item this time, a carrier issue, or the condition of the shipped item being defective, which we will first attempt to link you to a new seller. If this option is unavailable, the buyer will be refunded the full amount of the order. If the seller fails to complete the transaction, we may charge a penalty fee, suspend account usage, or both, to prevent a recurrence. We understand that the current price may have increased since the time of purchase, but if the price is far from your desired price, we ask that you bid again at your desired price and wait for a new transaction. We apologize for the inconvenience. If you have any other questions, please don't hesitate to reach out to us via our contact form: *******************************************. Thank you.Review fromJesse M
Date: 02/15/2025
1 starJesse M
Date: 02/15/2025
Majority of the reviews are one star. This should tell you all that you need to know of a greedy company that has below average customer service.StockX
Date: 02/18/2025
Hi *****, We're sorry to hear that you didn't have a pleasant experience with our customer service. It is never our intention to make your experience with us an unpleasant one. It appears your account was suspended due to a chargeback filed on a recent purchase. To protect our customers and the integrity of our marketplace, please note that StockX does not allow chargeback disputes per ourStockX Terms and Conditions (************************************). We understand this wasn't intentional, but our system automatically suspends accounts when a chargeback is detected. Of course, all customers are eligible to appeal the suspension, but eligibility begins 30 days after the dispute has been closed. We understand this may not be ideal, but we hope you understand. We apologize for the inconvenience. If you have any questions, you can contact us via our contact form: *******************************************. Thank you.
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