Insurance Services Office
American General Life & Accident Insurance CoThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
02/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My mother and I have been calling since September 2021 and have not received a resolve to the issue. My mom is an elderly woman and does things the best way for her which is by mail. Since September we've been trying to get her payment coupons mailed out to her, promise after promise, month after month, lie after lie, this has not happened. I was previously a customer of ********************************************* and I left because of things like this VERY POOR customer service and lack of knowledge. I tried to get my mother to move as well but she wanted to stick it out. Now that she's at the age and can't move they've also taken her cash value and raised her premium! She is in total discomfort regarding this afraid of the threats of her policy being discontinued after all these years of having it. I'm at the point of no return with American General. After research I see that other people are unhappy as well. I asked to speak with a supervisor, and we've been holding now for ***** min, without anyone answering the line.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.