Venetian Blind Manufacturer
Steve's Blinds & WallpaperThis business is NOT BBB Accredited.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/02/2024
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On Saturday, Nov. 18, 2023 at 4:24 a.m., I ordered online 8 single rolls of wallpaper, pattern #X63GPRGK, Book #****, Page 22, from *****'s Blinds and Wallpaper. The order number populated was: *******. The online site stated the 8 single rolls would arrive as 4 double rolls. Order arrived approx. a week later. I opened box and saw that it was 4 bolts and assumed it was double rolls as specified on website. Consequently, I did NOT inspect any further as I was ill and only verified that it was indeed 4 rolls and the style was the correct style I ordered. Fast forward to 5 months later to April 17, 2024 when I was much better and ready to hang wallpaper, I learned the bolts that were suppose to be double rolls were NOT double but instead were single rolls. This created a really BIG issue as my plan was to install the wallpaper in my kitchen and laundry room; and 8 single rolls (e.g., "4 double rolls") would have been more than enough. Instead, I did NOT have enough paper to finish the kitchen, let alone have ANY to do the laundry room. When I tried to contact *****'s Blinds and Wallpaper, the site was inoperable with a note of "undergoing maintenance" and made no mention of "gone out of business". I learned this when calling their phone number. Now am stuck (1) with not enough wallpaper to do kitchen, (2) no wallpaper at all for laundry room AND (3) out of the monies paid for BOTH.I want a refund for the remainder of my monies paid for 4 rolls that I did NOT receive OR I would like a store credit to get the remaining 4 rolls from their supplier.It is no wonder they went out of business if they were ripping off other customers and short-changing them. I am highly upset because I ordered in good faith and thought they were an honest and well-established business with integrity. Please help me by forwarding this complaint to the company, please --Thanks.Initial Complaint
03/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Drawstring never locked in place. Cord had to be replaced. No response from vendor after notifying them of the problem. Finally ordered a replacement from another vendor.Initial Complaint
03/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Placed order with *****'s Blinds on January 14th, 2024. Received order confirmation and "in production" status on 1/16. Estimated delivery of 2/15. No updates and product not received. Website is down. Have emailed customer service and no response. Now it appears they are out of business.Initial Complaint
02/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I placed an order for 2 window blinds on 1/7/24. Received an email that eta for delivery would be 2/9/24. Have not received the blinds. Have tried to contact customer service and sales and phone number no longer rings through. When try to utilize web site says under construction and tells you to email sales. I sent an email on 2/20/24 and got an automated reply that they would email me back within 2 hours. Still havent heard anything. No information anywhere as to whether they are still in business or not. I would like my blinds shipped out asap or a refund of my money asap. Thank youInitial Complaint
02/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
On January 17th of 2024 I ordered 3 custom blinds on website: www.stevesblindsandwallpaper.com my order number is *******. I was provided with an estimated ship date (ESD) via email. That ESD was 1/29/24. I have not heard from this company since this email I received with my ESD. I tried responding to email & no response. Their phone numbers in their ESD email are all disconnected. See numbers below. ************** ************** I need a way to get in touch with this company or I will be calling my bank to do a charge back since I have NOT received my 3 blinds.Business response
02/24/2024
A refund will be submitted for your orderCustomer response
02/25/2024
Why are they submitting a refund to me? I am willing to wait for my order if I get the blinds by end of March. Please confirm if they are able to complete my order & ship to me by end of March.Customer response
02/25/2024
Are you able to complete my order and ship to me by end of March?Initial Complaint
01/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased $2300 worth of custom blinds in 8/28/23. It was shipped in installed in 11/2023. Several items have has major manufacurer flaws. One items was replaced and several others have continued to have problems that render them non-functional. Another blind was agreed to be replaced by email but now they have not responded to emails and website and phone number are not functional.Initial Complaint
12/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Per compliant number ******** filed one month ago, *****'s Blinds told you that they have or will send out replacement parts to fix the mistake they made in my shutter order. They said they are willing to send out replacement parts, but never did. I refuse to allow *****'s Blinds to charge my CC over $2772.00 when they ignore me and LIE.They will never send out replacement parts because the terrible company that they ordered the shutters from has stopped making them, therefore although they say they will send out replacement parts, I doubt they ever will.The original complaint (********) should not have been closed. Please open another complaint against *****'s Blinds. As soon as they send out replacement parts, I will close the complaint, NOT *****'S BLINDS OR THE BBB. Thank you ***************************Business response
12/20/2023
After so much time and energy, we have decided to refund you for your purchase, even though you have the product.
Thank you enjoy your holiday
StevesBlinds
Customer response
12/21/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
11/20/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Order #C1425317 Placed order for blind on 10/29/23. Item arrived on 11/10/23. The product is defective. The pull cord for the blind did not work. We want our money back. The production time for a new one is too long to wait and they are cheap and if a second one falls apart straight from the manufacturer we don't want it. We want a correctly operating blind that we paid for and didn't get. *****'s needs to pay for merchandise return. Give us our money back and quit playing return games on defective items. Stop using junk manufacturer. I also will be contacting Atty ********************* about your business practices. Video evidence was sent to *****'s.Business response
12/01/2023
We sincerely apologize for the difficulties the customer is having. We offered the customer a remake or a new blind from a different manufacturer. If there was a cost difference we would be happy to give credit for the original blind as well as sell the new blind at cost. We will provide an in store credit to the customer if he wishes to wait and order at a later time. Our products are custom made and are not returnable. We have been in communication with the customer about his product and have tried to assist them in either reordering or having a lifetime in store credit.Customer response
12/01/2023
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]This is a complete and utter untrue statement, by this company. I was never ever told I would be getting a blind from a different manufacturer and nothing and if their was a difference in cost they would cover it. No one ever told me about that. I received a message from someone, no name just *****'s blind and a message that ask for a video for proof it was defective which I email to their customer service. A couple of days later I got an email after I contacted them to find out whats going on. They got the video. I again got a short message no name just *****'s that said we contacted our manufacturer. That is all it said. After obviously getting message from BBB I got formal letter with sales rep ***** number as there is no ***** for customer service just message and wait. Days. The email said the manufacturer has given us a ship date of Nov 30, 2023. I still have no proof of that but the marlarky about having a new blind made from a different manufacturer and they cover cost was never ever offered to me. It's untrue. Still waiting on our replacement blind to replace the defective one they sent me.
Regards,
***************************Initial Complaint
09/15/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a set of ***** shades from *****'s Blinds and Wallpaper on 06/25/2023. On Juy 12th I recieved an email that they were unable to fulfull the order until an unknown time. I called ***************** and was informed that they could not get the material and was offered to look at other brands on their website for what color. The agent then told me that the brand would be the same price as I had paid. After several calls and emails were my color choice was much more than I had already paid, I canceled the order. July 26th I was told that my money would be refunded. I have called and emailed. As of yet, the money has not been returned to me. The order total is $231.95.Business response
09/15/2023
We apologize for the delay and the inability to fulfill your order. Your order has been refunded, and depending on your credit card company it may take up to one billing cycle. We appreciate your patient. Thank you for being a Steves customer.Customer response
09/21/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. The business has resolved the issue and consider this complaint resolved.
Regards,
***********************
Initial Complaint
06/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Horrible customer service. I was initially given a quote for shipping a month out from purchase. I patiently waited until estimated ship date... we are now nearly 3 weeks out from initial estimated ship date and I keep getting the run around. I am told there were backordered parts for the blinds and that they would be shipped out the beginning of this week... has not occurred. When I call I just continue to be told "we don't have an update at this time." I am just wanting money back at this time so I can order elsewhere and they are saying they have requested this from the factory but cannot guarantee cancellation. What a joke of a company.Business response
06/22/2023
We apologize for the delay. There has been and will probably continue for the near future production delays. The order was sent to the factory for production. There was a material shortage. When the material comes in the product is put into production. That is why we state we have to confirm cancellation with the factory. All blind vendors are experiencing the same issues. We are more than happy to confirm cancellation and refund. We have had mutiple dates that were given for the material to be delivered and that is why we are transparent to our customers. Unfortunately that often is a problem because it looks like we are giving the customer the run around which we are not. We have offered other products and redi shades until the order can be fulfilled. Again we apologize for all the issues.
Thank you
Steves blinds
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Customer Complaints Summary
25 total complaints in the last 3 years.
13 complaints closed in the last 12 months.