Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 85 year old grandmother, *****************************, was sent two bottles of pain relief cream that she did not order. She did send a check to the company for $65 after they sent her a bill. They sent a second invoice for another $65 and claim she was sent two more containers of cream, which she never received. They are a scam company preying on the elderly. I spoke with the company today and they were not helpful and seemed sketchy.

  Business Response

  Date: 02/14/2024

  Bakers Best Health Products
  PO Box 2099
  *****, ** 48393-2099

  
  February 13,****
  
  ***************************
  Customer Engagement Specialist
  ********************** ************************
  ********************************************************************************-6409
  
  Re: BBB Case # ******** *****************************
  
  Dear *************:
  
  This letter is in response to the complaint forwarded to our company on behalf of *****************************, ***********************************************************************************. Thank you for bringing this matter to our attention. 
  
  Please be advised that we received an order from ******************** for our Pain Relief Cream on or about May 1, 2023. Our No Obligation To Buy,which is on the mail piece she received, explained that if ******************** decided to keep and pay for the Cream, she would qualify for our ****************** where she would conveniently receive a fresh supply of the Cream every other month. We shipped and invoiced ******************** for the Pain Relief Cream on or about May 11, 2023, and received Ms. ********* payment on or about September 11,2023.
  
  Since that time, we have sent ******************** the next shipment of the Cream. In accordance with our ******************, we shipped and invoiced ******************** for the shipment. This second shipment is the subject of the complaint. 
  
  We are very sorry for any misunderstanding or confusion. We feel that some of the statements made by Ms. ********* granddaughter in the complaint are an unfair characterization of our company as all details are fully disclosed prior to placing an order, with a reminder on the invoice that arrives with the shipment,and full terms and contact information on every billing and statement.  ********************* granddaughter was frustrated,so hopefully the following details and resolution will put her and her grandmother at ease. 
  
  Our records show:
            There was a balance of $63.55 on the account. This balance has been cleared, as indicated below under Action. 
            On February 6, ****, we received a letter from ************************ disputing that she owed the account balance. 

             To clear up any confusion, on February 7, ****, we mailed ******************** a letter and a copy of her transaction history showing a payment was applied to her first                           shipment, the date of the second shipment, and the new balance then due.

             Per the ************* *************** the second shipment was confirmed delivered on September 26, 2023, at 1:29pm.
             We appreciate that Ms. ********* granddaughter contacted our call center on February 12, ****, and allowed us to explain why ******************** received another invoice,               which was for the second shipment of Cream. Ms. ********* granddaughter requested, during the call, that we cancel future shipments, which we did.
  
  Action:
  Customer satisfaction is our number one goal, so upon receipt of Ms. ********* complaint, we immediately cleared her account, so it now shows a $0 balance due. We also removed her name and address from our mailing list, and flagged Ms. ********* account as Do not promote. ******************** will not receive any further solicitations, mailings,invoices, products, or statements from us again. Should any mail arrive from our company, rest assured it simply crossed in the mail and you can disregard it. All such mail should stop soon. Please feel free to call us directly if you have any further concerns. We are here to help.
  
  We trust these actions will bring this matter to a close. And we apologize to ******************** and her granddaughter for any misunderstanding. 
  
  If you have any further questions or comments, please do not hesitate to contact me directly. We are here to help you.
  
  Sincerely,
  
  
  ***********************,Customer Care Manager
  ******** Master ********************, **** d/b/a *********************
  ********************

  Customer Answer

  Date: 02/14/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************

• Initial Complaint

  Date:10/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10//18/2023 Received second invoice from Bakers Best Health, PO Box, ****, *****, ** 48393-****. Invoice is for Maximum Strength Lidocaine Pain Relief Cream with Hemp Seed. I did not order this and believe that Bakers Best Health is engaged in a scam that targets the elderly. I would like this company to desist immediately from all contact with me.

  Business Response

  Date: 10/19/2023

  Bakers Best Health Products
  PO Box 2099
  *****, ** 48393-2099

  
  October 19, 2023
  
  ***************************
  Customer Engagement Specialist
  ********************** ************************
  *********************************************************************************-6409
  
  Re: BBB Case # ******** ***********************
  
  Dear **************:
  
  This letter is in response to the complaint that was forwarded to our company on behalf of ***********************, *********************************************************************************-2331
  
  Please be advised that we received a 21-Day Risk Free Offer Certificate (see attachment) from **************** for our Pain Relief Cream on or about June 26, 2023. Per his request, we shipped him the Cream on or about July 6, 2023, along with an invoice for the product. **************** states that he did not order the Cream, and this is the subject of his complaint.
  
  Our records indicate that **************** contacted our call center on July 12, 2023, one day after receiving his order on July 11, 2023.  Based on the telephone conversation, we suspended ********************************* for 90 days and we mailed **************** a postage paid merchandise return label so he could return his order at no cost to him.  This was explained at the time of the call and in the accompanying note that he received in the mail with the label. We never received ****************** return and billing resumed accordingly.   
  
  Customer satisfaction is our number one goal.So upon receipt of ****************** complaint, we cleared his account so it now shows a $0 balance, removed his name and address from our mailing list, and flagged ****************** account as Do not promote. **************** will not receive any further solicitations, mailings, invoices, products, or statements from us again. And he may keep the Cream with our compliments.
  
  We trust that these actions bring this matter to a close. And we apologize to **************** for any inconvenience we may have caused him.
  
  Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issue with your office. If you have any further questions, please do not hesitate to contact me directly.
  Sincerely,
  
  ***********************, ************* Manager
  ********************** Best *******************************************
  ********************

  Customer Answer

  Date: 10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************

• Initial Complaint

  Date:09/29/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO Consumer states he received a substance (Turmeric) in the mail from Amazon that he thought was one of his mail order medications being delivered. He later realized it was something he had not ordered. He has been receiving bills in the mail since January for these products that he did not order.

  Business Response

  Date: 10/13/2023

  Bakers Best Health Products
  PO Box 2099
  *****, ** 48393-2099

  October 13, 2023
  
  *********************************
  Customer Engagement Specialist
  ********************** ************************
  *********************************************************************************-6409
  
  
  Re: BBB Case # ******** *************************
  
  Dear *******************:
  
  This letter is in response to the complaint that was forwarded to our company on behalf of *************************,************************************************************************************
  
  Please be advised that we received a 21-Day Risk Free Offer Invitation (see attachment) from ************** for our Turmeric Triple Gold Supplements on or about October 13, 2022. Per his request, we shipped him the Supplements on or about October 21, 2022, along with an invoice for the product. ************** states that he did not order the Supplements,and this is the subject of his complaint.
  
  Customer satisfaction is our number one goal. So, upon receipt of **************** complaint,we cleared his account, so it now shows a $0 balance, removed his name and address from our mailing list, and flagged **************** account as Do not promote.************** will not receive any further solicitations, mailings, invoices,products, or statements from us again. And he may keep the Turmeric Triple Gold Supplements with our compliments.
  
  We trust that these actions will bring this matter to a close. And we apologize to ************** for any inconvenience we may have caused him.
  
  Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issue with your office. If you have any further questions, please do not hesitate to contact me directly.
  
  Sincerely,
  
  ***********************,Customer Care Manager
  ********************** Best *******************************************
  ********************
  

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving bills from this company. I don't think I have ordered any products but have asked for an invoice to make sure but have not received any reply. I now have a collections notice from them. I will pay the bill just to get them off my back but their website will not allow me to create an account and will not allow me to contact customer service. This how thing appears to be a scam.

  Business Response

  Date: 07/17/2023

  Bakers Best Health Products
  PO Box 2099
  *****, ** 48393-2099

  July 17, 2023
  
  ***********************************
  Customer Engagement Manager
  ********************** ************************
  *********************************************************************************-6409
  
  
  Re: BBB Case # ******** *****************************
  
  Dear ***********************:
  
  This is letter is in response to the complaint that was forwarded to our company on behalf of *****************************, ****************************************************************************
  
  Please be advised that we received a 21-Day Risk Free Offer Certificate from ************************ for our Apple Cider Vinegar+ Supplements on or about September 7, 2022. Per her request, we shipped her the Supplements on or about September 15, 2022, along with an invoice for the product. ************** states that she did not order the Apple Cider Vinegar+ Supplements and this is the subject of her complaint.
  
  Customer satisfaction is our number one goal. So upon receipt of Ms. ************ complaint, we cleared her account so it now shows a $0 balance, removed her name and address from our mailing list, and flagged Ms. ************ account as Do not promote. Ms. *********** will not receive any further solicitations, mailings, invoices, products, or statements from us again. And she may keep the Supplements with our compliments.
  
  We trust that these actions bring this matter to a close. And we apologize to Ms. *********** for any inconvenience we may have caused her.
  
  Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issue with your office. If you have any further questions, please do not hesitate to contact me directly.
  
  Sincerely,
  
  ***********************,Customer Care Manager
  ********************** Best *******************************************
  ********************

• Initial Complaint

  Date:05/20/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/18/2023 my 91 year old mother received a pain relief product from Bakers Best Health. No one has ordered this product and i feel this company preys on the elderly. I am the the ***** of ******** for my mother and have been unable to get any answers from this company. I get the phone run around and the website site is not much help. I am writing to you, the Better Business Bureau for help with this company and there attempts to take advantage of our senior citizens. Please feel free to contact me at *********************** or ************. *********************** ****************************************************************

  Business Response

  Date: 05/22/2023

  Bakers Best Health Products
  PO Box 2099
  *****, ** 48393-2099

  May 22, 2023
  
  ***********************************
  Customer Engagement Manager
  ********************** ************************
  *********************************************************************************-6409
  
  
  Re: BBB Case # ******** ***********************
  
  Dear ***********************:
  
  This letter is in response to the complaint that was forwarded to our company on behalf of ***********************, ***************************************************************************
  
  Please be advised that we received a 21-Day Risk Free Offer Certificate (see attachement) from ****************** for our Pain Relief Cream on or about May 2, 2023. Per her request,we shipped her the Cream on or about May 11, 2023, along with an invoice for the product. ******************** states that she did not order the Cream and this is the subject of her complaint.
  
  Customer satisfaction is our number one goal. So upon receipt of Ms. ******** complaint, we cleared her account so it now shows a $0 balance, removed her name and address from our mailing list, and flagged Ms. ******** account as Do not promote. ****************** will not receive any further solicitations,mailings, invoices, products, or statements from ** again. And she may keep the Cream with our compliments.
  
  We trust that these actions bring this matter to a close. And we apologize to ****************** for any inconvenience we may have caused her.
  
  Thank you for bringing this matter to our attention and allowing ** the opportunity to resolve the issue with your office. If you have any further questions, please do not hesitate to contact me directly.
  
  Sincerely,
  
  ***********************,Customer Care Manager
  ********************** Best *******************************************
  ********************

  Customer Answer

  Date: 05/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to a card Found in a magazine that offered two free samples of a cream to releive pain in the body. After several weeks I received the samples and then after a couple weeks, I received a billing for $ ***** for the product plus shipping. I wrote back and protested, but got another mailing with a copy of a letter sized notice with my name on it explaining the samples were for a 21 day trial and then I pay.

  Business Response

  Date: 05/19/2023

  Bakers Best Health Products
  PO Box 2099
  *****, ** 48393-2099

  May 19, 2023
  
  ***********************************
  Customer Engagement Manager
  ********************** ************************
  *********************************************************************************-6409
  
  
  Re: BBB Case # ******** *****************************
  
  Dear ***********************:
  
  This letter is in response to the complaint that was forwarded to our company on behalf of *****************************, ********************************************************************-0733.
  
  After reviewing the enclosed documentation apparently there was a misunderstanding about the 21-Day Free Trial Offer that ********************** responded to.
  
  Nevertheless,customer satisfaction is our number one goal. So upon receipt of ************************ complaint, we cleared his account so it now show a $0 balance, removed his name and address from our mailing list, and flagged ************************ account as Do not promote. ********************** will not receive any further solicitations,mailings, invoices, products, or statements from us again. And he may keep the Cream with our compliments.
  
  We trust that these actions bring this matter to a close. And we apologize to ********************** for any inconvenience we may have caused him.
  
  Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issue with your office. If you have any further questions, please do not hesitate to contact me directly.
  
  Sincerely,
  
  ***********************,Customer Care Manager
  ********************** Best *******************************************
  ********************

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother, *************************************, is 88 years old and has been under my care since October 2021 due to health issues. Baker's Best Health recently sent an invoice for $39.40 for ******* Best Age *********** Brightening Cream. Their notice states this outstanding invoice was "discovered" during a semi-annual audit and contains language threatening further collection action if not responded to immediately.Prior to receiving this notice on May 4, 2023, we have no knowledge of this alleged "obligation" nor received the product described. We have no intention to remit to this predatory company and wholly dispute this alleged debt.

  Business Response

  Date: 05/08/2023

  Bakers Best Health Products
  P.O. Box 2099
  *****, ** 48393-2099

  May 8, 2023
  
  ***********************************
  Customer Engagement Manager
  ********************** ************************
  *********************************************************************************-6409
  
  Re: BBB Case # ******** *************************** on behalf of *****************************
  
  Dear ************************:
  
  This letter is in response to the complaint that was forwarded to our company on behalf of *****************************, ********************************************************************-1104.
  
  Please be advised that we received a 21-Day Free Trial Invitation from ******************** for our Age Spot & Skin Brightening Cream on or about June 4, 2019. Our No Obligation To Buy, which is on the mail piece she received, explained that if ******************** decided to keep the Cream, she would qualify for our ****************** where she would conveniently receive a fresh supply of the Cream every other month. We shipped and invoiced ******************** for the Age Spot & Skin Brightening Cream on or about June 11, 2019, and received Ms. ********* payment on or about July 9, 2019.
  
  Since that time, we have sent ******************** the next shipment of the Cream in August 2019. In accordance with our ******************, we shipped and invoiced ******************** for the shipment. Ms. ********* states that she did not order the Cream, and this is the subject of her complaint.
  
  Customer satisfaction is our number one goal. So upon receipt of Ms. ********* complaint, we cleared her account so it now show a $0 balance, removed her name and address from our mailing list, and flagged Ms. ********* account as Do not promote. ******************** will not receive any further solicitations, mailings, invoices, products, or statements from us again.
  
  We trust that these actions bring this matter to a close. And we apologize to ******************** for any inconvenience we may have caused her.
  
  Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issue with your office. If you have any further questions, please do not hesitate to contact me directly.

  
  Sincerely,
  
  ***********************,Customer Care Manager
  ********************** Best *******************************************
  ********************

  Customer Answer

  Date: 05/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

• Initial Complaint

  Date:04/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an order and an invoice for pills that I didn't order. I called customer service to explain that I didn't order these and needed to return them but they said I had to pay shipping back for that. I told them I wasn't going to pay to ship something back that I didn't order but explained to the agent they could send me a pre-paid label and I'd package them up to ship back. They said this wasn't an option and I still had to pay to return them even though I didn't order them. Another option was that, As a "convenience" they said I could pay an ADDITIONAL $15 to avoid going to the post office and they'd consider it returned or something. So even trying to return something they're trying to profit. I'm afraid to call them back again for fear of getting charged for the phone call at this rate.When asked why they shipped them they said when the initial order was placed, it automatically sets up an automatic shipping policy, regardless if you want it or not. I did receive the initial order a while back and it was paid for but I never signed up for automatic delivery or told them to send me additional shipments. I find it unacceptable for a company to automatically send products out and expect people to pay for them or pay to return them when they never ordered them in the first place.I told the agent to make sure this automatic shipping is cancelled and also requested to have my account deleted and removed from their mailing list. Sounds like the autoship was cancelled but I'm not sure about the other stuff.

  Business Response

  Date: 04/10/2023

  Baker's Best Health Products

  PO Box 2099

  *****, ** 48393-2099

  April 10, 2023
  
  ***********************************
  Trade Practices Consultant
  Better Business Bureau ************************
  *********************************************************************************-6409
  
  Re: BBB Case # ******** *******************************
  
  Dear ***********************:
  
  This is letter is in response to the complaint that was forwarded to our company on behalf of *******************************, ***************************************************************
  
  Please be advised that we received a 21-Day Free Trial Certificate from **********************  for our Vision Formula+ Supplements on or about January 18, 2023. Our No Obligation To Buy, which is on the mail piece he received, explained that if ********************** decided to keep the Supplements, he would qualify for our ****************** where he would conveniently receive a fresh supply of the Supplements every other month. We shipped and invoiced ********************** for the Vision Formula+ Supplements on or about January 26, 2023 and received *********************** payment on or about February 9, 2023.
  
  Since that time, we have sent ********************** the next shipment of the Supplements. In accordance with our ******************, we shipped and invoiced ********************** for the shipment. ********************** states that he did not order it, and this is the subject of his complaint.
  
  Nevertheless,customer satisfaction is our number one goal. So upon receipt of ************************ complaint, we cleared his account so it now show a $0 balance, removed his name and address from our mailing list, and flagged ************************ account as Do not promote. ********************** will not receive any further solicitations,mailings, invoices, products, or statements from us again. And he may keep the current shipment of the Supplements with our compliments.
  
  We trust that these actions bring this matter to a close. And we apologize to ********************** for any inconvenience we may have caused him.
  
  Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issue with your office. If you have any further questions, please do not hesitate to contact me directly.
  Sincerely,
  
  ***********************,Customer Care Manager
  ********************** Best *******************************************

  ********************

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a postcard from this company stating I could receive two free bottles of CBD oil. I sent the postcard back. They sent the free bottles. The oil didn&#**;t work for my husband. We didn&#**;t order anything from them. We received a bill for $49.95. I called and left them a message. They did not respond to me.

  Business Response

  Date: 03/14/2023

  Baker's Best Health Products

  PO Box 2099

  *****, ** 48393-2099

  March 14, 2023
  
  ***********************************
  Trade Practices Consultant
  Better Business Bureau ************************
  *********************************************************************************-6409
  
  Re: BBB Case # ******** *************************** on behalf of *****************************
  
  Dear ************************:
  
  This is letter is in response to the complaint that was forwarded to our company on behalf of ***************************, **********************************************************
  
  After reviewing the enclosed documentation apparently there was a misunderstanding about the 21-Day Free Trial Offer for the Maximum Strength Lidocaine Pain Relief Cream (not CBD Oil-which we do not sell) that ***************** responded to.
  
  Nevertheless, customer satisfaction is our number one goal.So upon receipt of Mr. ******** complaint, we cleared his account so it now show a $0 balance, removed his name and address from our mailing list, and flagged Mr. ******** account as Do not promote. ****************** will not receive any further solicitations, mailings, invoices, products, or statements from us again. And he may keep the Cream with our compliments.
  
  We trust that these actions bring this matter to a close.And we apologize to ****************** and ******************* for any inconvenience we may have caused them.
  
  Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issue with your office. If you have any further questions, please do not hesitate to contact me directly.
  
  Sincerely,
  
  ***********************, ************* Manager
  ********************** Best *******************************************
  *********************

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A letter was received for my 80 year old mother at my mailing address (not her physical address) on March 3, 2023 stating that she owed money and was in collections for a product that, as her caregiver, I am not aware of. The invoice wasn't even dated, but did state the bill amount and the options to pay the bill and if it wasn't paid by March 17, 2023 they will take further action. On March 6, 2023, I call the number listed on the invoice and spoke with ***** who informed me that my mom had purchased this product in 2010 and 2011 with payments in full, but the last invoice for 2012 was never paid! I asked ***** to confirm the shipping address and phone number used for the order. She claimed the order was shipped to my address in 2012 over 10 years ago which is definitely not true nor has my mother ever used my address/phone number to order anything. ***** immediately offered to write off the debt as a "courtesy".Customer # *************** Order # *********** Amount: $45.94 Product: ******* Best *********** Cream

  Business Response

  Date: 03/08/2023

  Baker's Best Health Products

  PO Box 2099

  *****, ** 48393-2099

  March 8, 2023
  
  ***********************************
  Customer Engagement Manager
  ********************** ************************
  *********************************************************************************-6409
  
  Re: BBB Case # ******** *************************** on behalf of *****************************
  
  Dear ************************:

  This is letter is in response to the complaint that was forwarded to our company on behalf of *****************************, PO Box ******,*********, ** 28256-2045.
  
  Please be advised that we received a 21-Day Risk Free Offer Certificate from ******************** for our Foot & Heel Cream on or about August 2, 2012. Per her request, we shipped her the Cream to the address of PO Box 471, Manson, ** ***** on or about April 6, 2012, along with an invoice for the product. ******************** states that she did not order and has not received the Cream (which we were unaware of). And this is the subject of her complaint.
  
  When ************************* called our company on March 7, 2023 and stated that ******************** did not receive the Cream, we closed the account and it now shows a $0 balance.
  
  Customer satisfaction is our number one goal. So upon receipt of ********************** complaint, we removed her name and address from our mailing list, and flagged ******************** s account as Do not promote. ******************** will not receive any further solicitations, mailings, invoices, products, or statements from us again.
  
  We trust that these actions bring this matter to a close.And we apologize to ******************** and ************************* for any inconvenience we may have caused them.
  
  Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issue with your office. If you have any further questions, please do not hesitate to contact me directly.
  
  Sincerely,
  
  ***********************, ************* Manager
  ********************** Best *******************************************
  *********************