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Business Profile

New Auto Parts

Detroit Axle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Reviews

Customer Review Ratings

1.8

Average of 157 Customer Reviews

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Review Details

  • Gino S

    Date: 03/22/2025

    This is very poor customer service. This is the worst company I have ever dealt with. They cost me a lot of money because of the delay of shipping my order. I will not do business with this company anymore. And I will make sure it will be all over the social media.

  • Jennifer W

    Date: 03/22/2025

    They claim 2 days shipping. I ordered my part on 3/18. It should have arrived 3/20. They didn't even ship it until 3/20. I now get a message from *** Ex that it should arrived on 3/23 at the end of the day. I am losing a day's worth of work, not to mention having to pay my mechanic another day of labor. What I want to know is, why is it coming to ********* from ******** via *****???

  • KEN F

    Date: 03/20/2025

    The fast 2 day free shipping is Nuthing but FALSE ADVERTISING, and a Straight up lie. Ordered my part, got a tracking number the same day. It is now day 3 since ordered and the tracking number still says ***** is waiting to recieve the part to ship. FINALLY got ahold of customer service, which is a joke and was told they were busy in the warehouse this week and that they will get the part to ***** in the next couple hrs to be shipped, after i was already told it shipped the same day i got the tracking number. Never again will i be ordering ANYTHING from this company.

  • Steve O

    Date: 03/17/2025

    This review is based on my first and last order from Detroit Axle. I ordered a steering rack for my car with a delivery date noted as 2 days later. Received notice it was being shipped but 2 days later no part or updated tracking. Contacted them and was told it was being shipped. The next day I was told the same thing. I requested the order be canceled but they refused. 3 days after the order should have arrived still no progress. Requested the order be cancelled again and they said they'd try. After a week still no tracking or part or a refund.

  • James V

    Date: 03/16/2025

    So I ordered a front axle with u joint front and passager side shafts for a 2014 jeep Wrangler. It was delivered on March 4th I do believe to my property that a share with my parents. I didnt see the box till that weekend and when i retrieved it from my parents garage I notice the box was like it didnt have anything in it. Like it was empty. So I did take a video of me opening the box because I couldnt believe it if there was nothing in the box so I knew they wouldn't believe it to. So I trued to file a claim on ****. And it took about 4/5 days and **** wasnt going to help because it was delivered and Detroit axle showed proof of delivery. Now I didnt tell them right away that i recorded me opening the box because I was hoping in good faith they work send me or refund me money but I guess thats not the case and thats why Im here. **** and Detroit axle failed and need help

  • James R

    Date: 03/16/2025

    The parts didn't fit tried contacting them for a refund never heard back ******

  • Jonathan E

    Date: 03/15/2025

    Run!!! ******** customer service, s*** rebuilt parts, and their lack of intelligence is your problem.

  • Mark F

    Date: 03/13/2025

    ******** customer service very lack of concern to customers. Received wrong parts three times in a row after being argued With that, they were mine. I ordered suspension parts was getting argued and yelled that the Brake pad and rotors were mine, which I never ordered anything to do with brakes or rotors. After speaking with manager Who after an hour corrected and gave me correct parts. After I asked for receipt in case they were wrong to return, I was told it was already given to me, which was never And had to wait another 30 minutes for my paperwork that was never received. ******** employees with no care for customers do not recommend ****************** other than if looking for parts at a cheaper price.

  • Christy M

    Date: 03/11/2025

    The company sold me a faulty part. When I was able to contact them later in the week to advise of it he stated the only option was to send me a replacement part but I would have to cover shipping and handling. My car has been down for over a week so while waiting for them to contact me I had to purchase the part elsewhere. Now that I have purchased the part elsewhere he dates no refunds are allowed and if I want the part I have to pay for it. The gentleman *** was very rude and arrogant. I do not recommend anyone to purchase from them.

  • Russell G

    Date: 03/07/2025

    BUYER BEWARE !!!! This company does not even deserve one star! Horrible customer service, I live local in ******** so I wanted to support a local business. I ordered my parts on March 4th, A label was created on the 5th at 8am for pick up from ***** now on March 7th day of expected delivery the status of delivery has not changed. I called and spoke with a representative named **** from the company, He could not give me any clarification when I would be receiving my parts. I requested to talk to a supervisor, I was then placed on hold for 12 minutes, once he was back on the phone he refuse to let me talk to a supervisor, stating they were to busy. At which point I requested a cancellation of the order he then stated it would take 2 days for a cancelation to be confirmed. I asked for a confirmation email I was given resistance to this request then finally he agreed to send me one. This email did not come from a business email it came from a personal email, The email was riddled with improper spelling, which is a good indicator for fraud. At 1 point during the conversation I even offered to drive and pick up the parts which would have taken an 1:45 minutes out of my day, This offer was denied by the representative he stated this was not possible because they do not have communication with their warehouse or ****** It is sad to say as a Michigander but I will never support this company again. Affordable pricing on parts is not beneficial if you never receive them. Buyer beware!!!

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