Complaints

This profile includes complaints for Gerber Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Gerber Life Insurance Company

  445 State Street Fremont, MI 49412-1056

• 

  Gerber Life Insurance Company

  PO Box 986 Station F 50 Charles St E Toronto, ON M4Y 2T1

• 

  Gerber Life Insurance Company

  P.O. Box 22265 Stn BRM B Toronto, ON M7Y 4A1

• 

  Gerber Life Insurance Company

  P.O. Box 22265 Stn BRM B Toronto, ON M7Y 4A1

• 

  Gerber Life Insurance Company

  PO Box 986 Station F 50 Charles St E Toronto, ON M4Y 2T1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my husbands grandchild was born, in ****, I gave my contact information to get information about gerber life insurance. I never signed up for any services. It is now eight years later, and Ive moved three times and yet somehow Im STILL getting correspondence in the mail from them. How do they know Ive been moving and how do they know where Ive moved to??? It is unsettling and need them to stop already.

  Business Response

  Date: 04/28/2025

  Your inquiry on behalf of ******* ********* has been received and reviewed.  We appreciate the opportunity to address the consumers concerns presented to your office. We have provided our response in writing directly to ******* ********* as well with more details than can be provided here.  
  
  We have removed the address provided from our mailing list. We do not want person who are not interested to receive our mailing materials. Please note that the selection of names for marketing campaigns often occurs well in advance of the mailings. Although we have suppressed your name and address from our mailing lists, it is possible that mail may still be in transit and received from us for up to 90 days.
  If you have any further questions or require additional information, please contact us at:  
  
  Gerber Life Insurance Company
  Attn: Legal and Compliance
  ***************************************************************************
  

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved this letter from my sister in law( named ***** **********). . Using my address. No one has never used my address. I do not understand why i got this letter named to me sister in law .with my address. I would like to get a answer

  Business Response

  Date: 04/22/2025

  The inquiry on behalf of ****** ****** has been received and reviewed.  We appreciate the opportunity to address the consumers concerns presented to your office. A separate letter was sent to ****** with more details than can be provided here.
  
  We were contacted by *****, who provided us with the referenced address, and we sent a letter responding to her inquires. She has since contacted us and updated our records with a different address. You should no longer receive any letters concerning this matter at the referenced address.
  
  We apologize for any inconvenience this may have caused. If you have any further questions or require additional information, please contact us at:  
  
  Gerber Life Insurance Company
  Attn: Legal and Compliance
  ***************************************************************************

• Initial Complaint

  Date:04/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother passed away 11/23/2024. We filed the claim through the funeral home 2/21/2025 via fax, at least one Gerber *** informed. The delay was due to not knowing my mother had this insurance. The next delay was due to the funeral home owner forgetting to send the request. Several phone calls have been made to Gerber to rectify. First of all. My son is the first beneficiary and I am 2nd listed on her policy. My son works the hours Gerber is open so I have been handling all my moms affairs. All documents requested by Gerber have been submitted on 3/20/2025. This was the beginning of the 15 days of review. 15 days have passed and now Gerber is requesting an autopsy ***ort which I have no access too. I just would **** to grieve in peace and settle this issue with her benefits being paid out. Just a side note they were informed of my mom's passing in December of 2024. This is an accidental policy and my mother died of an accident.

  Business Response

  Date: 04/14/2025

  Thank you for bringing your concerns and experience to our attention. We would like the opportunity to look into the concerns raised but require more information to identify the policy being referenced. ***** provide the name of the insured to the email listed below, for privacy purposes we do not suggest posting it to the BBB website as it is a public site. 
  

  Please send additional information to:

  Gerber Life Insurance Company
  Attn: Legal and Compliance
  ***************************************************************************  

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23198346
  
  I am rejecting this response because:
  My mother's name is ***** ******. Nothing is being resolved. No phone calls are being made. No emails are being sent. No faxes are being sent. This is not being expedited to stay within the time frame Gerber said it would take. 15 days. This is well over ***************************************************************************** Day 15 Gerber requested more info that I do not have access to. They want me to respond in a separate email and not on this platform.
  Sincerely,
  
  **** ******

  Business Response

  Date: 04/16/2025

  Thank you for the additional information needed to identify the policy referenced in the original concern raised. The request to send that information to us directly is due to the BBB being a public site and wanting to protect personal information from being posted publicly. A separate letter has been sent to **** ****** with more details than can be provided through the platform. 
  
  The referenced policy is an Accident Policy. On November 25, 2024, we were advised that the insured passed away due to a heart attack. On March ******, we were advised that death certificate listed it as an accident. On March 20, 2025, we received the completed claim form, death certificate,authorization and obituary. We are currently waiting to receive a copy of the coroners report and to talk to the responding police agency involved. Once these items have been obtained/completed, we will be able to complete our review for the claim filed.
  
  We send our condolences to you and your family during this time.  We also appreciate your patience as we work through the review and obtaining the necessary documentation.
  
  If you have any further questions or require additional information, please contact us at:  
  Gerber Life Insurance Company
  Attn: Legal and Compliance
  ***************************************************************************
  

• Initial Complaint

  Date:03/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel a policy that I started for my son, 29 years ago. Up until last year, it was all of my info, not my son's, and they told me he would have to do it. It took them almost a year to put the policy information all in his name. I've been trying to do this since he was 18. I've been charged this whole time for the payments, but they won't give me any rights to it. He has been actively trying to cancel for almost 6 months now. There is always an excuse as to why he cannot do this. They will not even contact us to tell us there is an issue, they just keep charging money. We cannot even view the paperwork that we returned, for they won't load it to show us. Everything has been cleared from the end service account, it's marked as canceled, it says we owe money on this canceled policy, and we can no longer do anything policy related on the site. We just want to cancel and all they keep doing is charging payments. I have made 6 months of payments during **** cancelation process.

  Business Response

  Date: 04/03/2025

  Your inquiry on behalf of ******* ******** has been received and reviewed.  While ******* ******** is not the policy holder of the policy referenced, we appreciate her raising her concerns to our attention. A separate letter was sent to the policy holder and then another one to ******* ********.
  
  We have sent the policy holder a new surrender form so that it can be executed correctly. Once the completed form is received, we will promptly process the request.
  
   We value your feedback as it helps us improve our services and maintain the highest standards of compliance and customer satisfaction. If you have any further questions or require additional information, please contact us at:  
  
  Gerber Life Insurance Company
  Attn: Legal and Compliance
  ***************************************************************************

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself, my wife have been trying to get a hold of you Gerber whole life but all the phone numbers do not connect. We have questions regardingour policy and we need to talk to you.

  Business Response

  Date: 03/28/2025

  Your inquiry on behalf of **** ***** has been received and reviewed.  We appreciate the opportunity to address the consumers concerns presented to your office.
  We were able to contact Mr. ***** and were able to address his concerns at that time. The address for Mr. ***** was not provided within the complaint so we are not sending a direct response but believe that this item has been resolved at this time.
  

  If you have further questions, please direct your correspondence to the attention ***************************************************************************  Gerber Lifes Legal/Compliance Department

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No one answers any of the phone numbers listed on their website. Today alone, 3/21/25, I have tried to call each number listed throughout the day and no one answers. I've sent emails & all I get back are automated responses with no resolutions.The site will not allow me to cancel the policy online even though it gives you that option. It will not let me stop auto pay.I want the policy cancelled and the small cash available payout of $994.75 Policy # Insured Product Coverage Amount ********Ryan A ThornhillEnhanced Grow-Up$50,000Status: Active Policy Details:Payment Due Date: April 10, 2025 Payment Preference: One-Time Paperless Billing: Paper Insured Details:Name: **** A ********* Birthdate: ***************** Gender: Male Policyholder Details:Name: ***** ******** Address:*********************************************** Primary Phone: ************** Mobile Email: ***************** Loan Details:Loan In Place: No Cash Available: $994.75

  Business Response

  Date: 03/27/2025

  Your inquiry on behalf of ***** ****** has been received and reviewed.  We appreciate the opportunity to address our customers concerns presented to your office. A separate letter was sent to ***** ****** with more details than can be provided here.
  
  We apologize for any inconvenience caused by the technical issues with our phone lines on March 21st. Typically, we are available by phone Monday through Friday from 8 am to 7 pm Eastern Standard Time.
  On March *******, we received an email expressing concerns about not being able to contact us by phone and requesting a cancellation of the policy. The policy was removed from automatic billing, and a Surrender Request form was emailed that day for completion and return. We require a signed form to process the cancellation request. To date, we have not received the completed surrender form back and have included another form in our direct response letter mentioned above.
  We value your feedback as it helps us improve our services and maintain the highest standards of compliance and customer satisfaction. If you have any further questions or require additional information, please contact us at:  
  
  Gerber Life Insurance Company
  Attn: Legal and Compliance
  ***************************************************************************

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23097935
  
  I am rejecting this response because: I mailed the certified Surrender Request Form over a week ago. I've still made attempts to call w/out answer so I have no idea where my case stands because I am unable to follow up with Gerber Life.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/10/2025

  Your follow-up inquiry has been received and reviewed. 
  
  We received the signed and notarized surrender form you sent on March 27, 2025. The policy was officially cancelled on April 1, 2025. Please see the letter sent directly to you regarding further details.
  
  We appreciate the opportunity to address your concerns. If you have any further questions or require additional information, please contact us at:  
  
  Gerber Life Insurance Company
  Attn:Legal and Compliance
  ***************************************************************************

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been receiving telemarketing calls violating the Federal Telephone Consumer Protection Act for the past six months to a year. We estimate that there has been over 100 of these calls. These calls consistently advertise "final expense" insurance. I answered one of the latest calls on 2/25. I "played along" to make the caller think I was interested, with the hopes of determining the identity of the caller. I was transferred to Gerber Life Insurance. I recorded the call, as is allowed by AZ state law. I reached out to Gerber, with an interest in resolving the matter, but after initial contact, have been ignored. At this point, I need to speak to Gerber's ATTORNEY or LEGAL REPRESENTATION to discuss resolution. It should be noted that simply "taking my number off their list" will NOT suffice. If no resolution satisfactory to myself is reached, I will be taking legal action to recover damages as allowed by 47 *** 227(b)(3), and Arizona State Law. It is my sincere hope that this matter can be resolved without such action.

  Business Response

  Date: 03/21/2025

  Gerber Life takes compliance very seriously and only permits calls to be made to individuals who have requested information about Gerber Lifes products and services.  Independent of the complaint made to BBB,the consumer reached out directly to Gerber Life.  We are working with them directly to investigate and resolve this matter.

  Customer Answer

  Date: 03/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company has been in communication with me, and we are working to resolve the matter. 
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:02/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get a life insurance policy from them. The person I talked with told me that the policy she was selling me covered heart attacks and strokes. I called back the next day to verify it with someone else. I was told no it doesn't that its a accident ********* the lady the day before hand lied to me just to sell a policy. I told them they are cancel it out before it gets started that they don't have my permission to charge my card in any way. That policy is not what I'm looking for and I was lied the day previously about it's contents. I was told that it was canceled out and I wouldn't be charged. They charged my credit card this morning. The was told on Wednesday 02/19/2025 to cancel it out. And I was informed it was canceled out.

  Business Response

  Date: 02/26/2025

  Your inquiry on behalf of ***** ********* has been received and reviewed.  We appreciate the opportunity to address the consumers concerns presented to your office.
  

  Gerber life contacted Mr. ********* on February 25, 2025, and confirmed the cancelation of the policy and processing the refund.

  We believe that our confirmation of the requested processes has satisfied Mr. ********************** If there are any further questions, please direct your correspondence to attention of Gerber ********************************* at ***************************************************************************  

• Initial Complaint

  Date:02/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for gerber life insurance for my son and need to cancel my policy. They will not cancel it. I want my account to be closed and I want the money I put in the policy back.

  Business Response

  Date: 02/13/2025

  Your inquiry has been received and reviewed. We appreciate the opportunity to address the consumers concerns presented to your office. A separate letter was sent to ****** ********** with more details than can be provided here.
  
  The policy was issued effective September 11, 2024 and a copy of the policy was sent to you at that time and had a 30 Day Right to Examine Policy period.
  
  On January ******, we received an email request to cancel the policy. We responded the same day and provided you with a cancellation form which is needed to cancel the policy.
  
  On January 15, 2025, we also received an email from you saying that you would like to continue Anthonys policy and change the due date to the 26th of the month. We updated your due date to the 26th and sent you a confirmation email the same day.
  
  We have used the BBB inquiry at this time as a written cancellation form to complete your request. Since the policy was cancelled after the 30 Day Right to Examine Policy period, a full refund of premium paid in is not available. The policy provided a benefit during the time premiums were paid and if a death had occurred during that time, the benefit would have been paid to the beneficiary. 
  
  If you have any further questions or require additional information, please contact us at:  
  Gerber Life Insurance Company
  Attn:Legal and Compliance
  ***************************************************************************
  

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found an insurance policy on my daughter taken out by my mother. She is not the care giver or my daughters guardian. She has stolen my daughters information and SS number as well as my information. When I alerted Gerber of the circumstances, I spoke to Supervisor, ******** ****** who advised that my mother la entitled to ensure my daughter and refuse to give further information about the policy.I am following up with the police department and other agencies to check for additional policies in any one elses name.

  Business Response

  Date: 02/04/2025

  Your inquiry on behalf of ******** **** has been received and reviewed.  We appreciate the opportunity to address the consumers concerns presented to your office. A separate letter was sent to ************************* with more details than can be provided here.
  
  Gerber Life relies on the laws of the states in which it does business to provide the guidance used to determine whether to permit the issuance of one of its products.
  
  The Grow-Up plan in question gives the policyholder the opportunity to purchase this coverage which provides life insurance for the child at a lower rate than they would be able to purchase as an adult. The Grow-Up plans face amount doubles when the insured turns eighteen, accumulates cash value over time, and provides for the purchase of additional coverage by the insured without evidence of insurability. Under the Grow-Up plan it is expected that the child insured will later take over the ownership of the policy and take advantage of the life insurance coverage it provides. Gerber Life considers the Grow-Up plan an important step in securing the financial future of the insured.
  
  We value your feedback as it helps us improve our services and maintain the highest standards of compliance and customer satisfaction. If you have any further questions or require additional information, please contact us at:  
  
  Gerber Life Insurance Company
  Attn: Legal and Compliance
  ***************************************************************************