Business Profile
Life Insurance
Gerber Life Insurance CompanyHeadquarters
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Reviews
This profile includes reviews for Gerber Life Insurance Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.14/5 stars
Average of 42 Customer Reviews
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Review fromLori W
Date: 05/05/2025
1 starOnly got the grow up plan to have some money ready to give my son upon HS graduation. Now trying to cash it in and it's IMPOSSIBLE. They won't answer phone calls or emails. Currently have been on hold for 36+ minutes. Sure didn't have trouble taking the money out of my account for 18 years. HORRIBLE company. And they've ruined the song Freebird because they play a 5 second clip on repeat the entire time on hold. Worst company I've ever had the displeasure of dealing with. Oh, wait, I can't deal with them because they won't answer the phone. Steer clear!Review fromAmanda H
Date: 04/30/2025
1 starAmanda H
Date: 04/30/2025
had a policy for my older child and my middle child since they were babies, called and canceled my ach payments over a year ago and then come to find out they need forms sent to them and they have been sending the letters in the mail (which i tossed because i assumed they were junk mail because i canceled) i call and talk to 1 person and they email me, never receiving the email and then transferred to another who mails it out a day later. call again 6 days later and they say it was mailed and can take 7 to 10 business days to receive, then email me again but oh you cant esign it has to be hand signed, its the 21st century everything is emailed and not hand signed. they need to get with the times. but then say i can pay a notary if i don't want to send in a copy of id but all this can also be emailed because i can up load it and email it all. they verify who i am over the phone but cant cancel and take their sweet time to get you all the cancelation info. they ended up canceling my 1 child's acct because he didn't have as much in his acct, now my other child's account will be likely emptied in the next few months because they are liars and scam people out of their money to fill their own pocketsGerber Life Insurance Company
Date: 05/02/2025
Thank you for bringing your concerns to our attention. To cancel your policy, we need a request signed with a personal signature for security reasons, so unfortunately could not process your eSigned form. We apologize for any inconvenience caused by the delay in receiving the surrender forms previously sent. We have sent new surrender forms to the address on file. Please follow the included instructions for prompt processing upon return. You can return the forms by mail using the provided envelope or by fax to 231-928-3954.Review fromKierra W
Date: 04/28/2025
1 starKierra W
Date: 04/28/2025
I was encouraged to terminate policies that I had for 12 years with Gerber Life because the original person that set up the account was from a third-party and because we could not make changes to the policy without the third-party information. It was very difficult so I was informed by a Gerber representative to terminate the old policies and start new ones only to find out that the terminated policies went through and the new ones never started when I called today to ask why there were late payments. One representative informed me that she couldnt find any policies for me after spending so much money with this company only for all of it to go down the drain. This is truly a scam.Gerber Life Insurance Company
Date: 04/29/2025
Thank you for bringing this to our attention. I’m truly sorry for the frustration and confusion you’ve experienced. Our records indicate you currently have six active Gerber Life policies, four of which were recently issued in place of your older contracts. We understand how important uninterrupted coverage is, and we’d welcome the opportunity to review your account and make sure everything is set up correctly. Please contact our Customer Care team at 1-800-253-3074, Monday–Friday, 8 a.m. to 7 p.m. EST, and we’ll work with you to resolve any remaining issues and answer all of your questions.Review fromBeth H
Date: 04/22/2025
1 starBeth H
Date: 04/22/2025
Another insurance company with shady practices. I didn't receive my cancellation paperwork in the mail the first time I asked for it. It's supposedly been emailed multiple times, but I'm not getting them. I'm receiving emails from other senders just fine. I find it odd that the one time my email doesn't work, is when I no longer want the policy. I imagine that by the time we do the back and forth of the postal service (if it comes), another billing cycle will have passed and the payout will be even less. I'm assuming it's not a coincidence that the speedy way of cancelling for a payout just isn't workin this time.Gerber Life Insurance Company
Date: 04/24/2025
Thank you for bringing your concerns to our attention. We apologize for any inconvenience caused by the delay in receiving the surrender forms previously sent. We are sending new surrender forms to the addresses on file and will track them to ensure delivery. Please follow the included instructions for prompt processing upon return. You can return the forms by mail using the provided envelope or by fax to 231-928-3954.Review fromLaura B
Date: 04/08/2025
1 starLaura B
Date: 04/08/2025
Office temporarily closed! No one answers the phone! Read some of the other complaints and the "Gerber" response team gives 800-two five three-3074 as the number to call. Guess what?...call that number and you get the same response and the automated system hangs up on you. Oh, but they sincerely apologize for the "inconvenience". We'll see what the "response team" says about this one.Gerber Life Insurance Company
Date: 04/16/2025
On April 8, 2025, we upgraded to a new telephone platform to improve our customer experience and call handling capabilities. During the transition, we experienced some unexpected technical difficulties that temporarily impacted our ability to receive incoming calls. Our team quickly identified the issue and worked diligently to restore service as soon as possible. During the outage, customers were still able to access their policy information, make updates, and manage their accounts through our eService portal. Email support was also available through our website for those needing additional assistance.Review fromStephanie E
Date: 04/08/2025
1 starStephanie E
Date: 04/08/2025
My husband passed on 2/9/25. I reported his death and the representative stated the claim should be proved within 15 days. I have called every phone number available and to this date have not been able to speak with anyone regarding the claim. Its saying they at temporarily closed. I wish he had purchased insurance from a legitimate company because I think Gerber is just a scam. Taking peoples hard earned money. They make sure that payment is deducted from the bank on time each month and then you cant even get them to deliver on what youve paid for. Gerber please get it act together and no lame excuses needed during our time of grief.Gerber Life Insurance Company
Date: 04/10/2025
*******, we continue to extend our sincere condolences to you and your family. We are sorry to hear about your experience. We appreciate you working with us to gather the required information to process your claim. However, we need more information to identify the specific policy being referenced. We encourage you to reach out to us at 800-628-0560 where one of our Claims Specialist can answer any additional questions, you may have. Also, over the past few weeks, we have experienced temporary phone issues, which has now been resolved. We apologize for any inconvenience this may have caused. We are committed to resolving this matter and would be happy to review it further. Please contact us at your earliest convenience.Review fromBrandee W.
Date: 03/29/2025
1 starBrandee W.
Date: 03/29/2025
I received mail stating that if I pay 17.95 a month I could have life insurance up to 25000 and no physical exam.Gerber Life Insurance Company
Date: 04/10/2025
Thank you for providing your review via the BBB Review site. We appreciate the opportunity to research the situation further as it provides us with valuable feedback on how we can improve our customer’s experiences. While we do see that you were sent a marketing kit for a Gerber Life Insurance Policy, it was not clear what your concerns were in receiving this material? Please provide us with more details pertaining to your experience. By doing so, it will allow us to be able to review your concerns and improve your experience with us. Please submit additional details pertaining to your experience to: Gerber Life’s Legal and Compliance Team [email protected]Review fromNayeli S
Date: 03/25/2025
1 starNayeli S
Date: 03/25/2025
This is a scam for elder people, do not fall into this trap! I have been trying to cancel my mother's policy and they don't even have her number registered to be able to pull the information online. There is no one to answer any calls, however my mom's account has a monthly amount taken out for years, which am learning now as am responsible for her finances. I will be working with her bank on a dispute for this draft to stop and am thinking also to have an attorney file suit for all of the years that she has been charged and amount and there is no records of her having any insurance.Gerber Life Insurance Company
Date: 03/27/2025
We experienced a temporary phone issue on Friday, which has now been resolved. We apologize for any inconvenience this may have caused. We are committed to resolving this matter and would be happy to review it further. However, we need more information to identify the specific policy being referenced. Please have the policyholder contact us at 1-800-253-3074.Review fromShawntres C
Date: 03/20/2025
1 starShawntres C
Date: 03/20/2025
I experienced the death of my mother. I have an Ins policy with Gerber for her. My mother passed away Feb 11th, it's almost April. I have called this company multiple times about my claim and still have yet to have it paid out. All I get is excuse after excuse for the reason why it has not been paid yet, such as the claims dept is short staffed and behind on claims. This is not my problem, it's Gerber's! They should be just as slow to deduct my payment from my account every month like they are slow to take care of the business of each customer. I have other policies with Gerber and wish that I never did business with such a company. I will not refer or advise anyone to use this Insurance. During the worst time of someone's life, they complicate it even more by not following through on what they promise when they convince you to buy the policies. I only gave 1 star because I was forced to put something, but if I could, I would give them a garbage can because that's where this company needs to be, in the garbage!Gerber Life Insurance Company
Date: 03/25/2025
We are deeply sorry for the loss of your mother and extend our heartfelt condolences during this difficult time. The Claims Department wasn’t aware of your submission until you contacted us on March 17, 2025. After that, we were able to locate the faxed documentation and have finalized your claim as of March 18, 2025. We understand how challenging this time can be and we appreciate your patience during the processing of your claim.Review fromKristin D
Date: 02/18/2025
1 starKristin D
Date: 02/18/2025
I have several college plans in place, on top of 2 grow-up plans, for my kids. In recent years, I have been siting around WAITING for the 1099 form to show up in the mail. This year has been the worst. It is 2/18/25 and I still have not received the form that is supposed to have been sent out via mail no later than January 31st. I spoke to a customer service rep on 2/14/25, who naturally couldn't help me - or provide any of the numbers that I needed off of the 1099s, but that service rep said that my 1099s had been sent out on FEBRUARY 7th. Again - it's 11 days past and still no mail from Gerber/Western Southern. I will be closing all of these accounts, many at a disadvantage (losing cash value) just to not deal with their poor practices.Gerber Life Insurance Company
Date: 02/21/2025
Thank you for bringing your concerns and experience to our attention. It provides us with valuable feedback on how we can improve our customer’s experiences. The research completed regarding the concerns raised shows that the 1099s were mailed on January 31, 2025 and loaded into our system of record on February 7, 2025. We take your feedback seriously as you are a valued customer. We will be reaching out to you directly with a resolution within 5 business days. Please send additional questions regarding this matter to: Gerber Life Insurance Company Attn: Legal and Compliance [email protected]
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