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Customer ReviewsforGerber Life Insurance Company
24 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Lori B
1 star05/24/2024
Received a pc of mail that said IMPORTANT Documents for your review. SIGNATURE REQUEST ON DOCUMENTS ENCLOSED When I first saw this, I thought that it was something important about my mom and so I was freaking out and here. Its just a stupid insurance wanting my business and thats so misleading that its ridiculous. What if it was something important?Gerber Life Insurance Company Response
05/28/2024
Thank you for bringing your concerns and experience to our attention. We appreciate the opportunity to research the situation further. It provides us with valuable feedback on how we can improve our customer’s experiences. Please provide us with the name and address that the advertisement was sent to, we can remove you from receiving this type of advertisements on a go forward. Please send the requested information to: Gerber Life Insurance Company Attn: Legal and Compliance [email protected]Review from Viola Q
1 star05/21/2024
They are trying to claim they have no record of my son's policy now that he is 21 and I would like to pay his policy. Black children in need of insurance who I have been paying for 2 years but now they have no record. They even hung up the call on me.Gerber Life Insurance Company Response
05/28/2024
Thank you for bringing your concerns and experience to our attention. We appreciate the opportunity to research the situation further. It provides us with valuable feedback on how we can improve our customer’s experiences. We would like the opportunity to look into the concerns raised but require more information to identify the policy being referenced. Pease provide the name and date of birth of the insured to the email listed below. Please send additional information to: Gerber Life Insurance Company Attn: Legal and Compliance [email protected]Review from Tony A
1 star05/02/2024
I took out 5 policies for my grandchildren and when learning that it was not what it was all made out to be I closed there accounts that the nearly $4000 in premiums would not be reimbursed but only a smidgen. Penny's on the dollar. My advice would be to open a savings account, IRA, CD or other option. I agree they should stick to baby food. TonyGerber Life Insurance Company Response
05/07/2024
Thank you for providing your valuable feedback. Premiums paid for the Grow-Up policy provides life insurance coverage ensuring continuous protection and cash value that grows over time, providing flexibility for borrowing or policy surrender.Review from Nancy B
1 star03/07/2024
Terrible have tried calling sending emails 1 site on line has obsolete email havent gotten any answers terribleGerber Life Insurance Company Response
03/11/2024
Thank you for bringing this concern to our attention. I would like the opportunity to look into the concern raised but require more information. Please advise on what site you found an obsolete email address on as well as the concerns you are having an issue with. I look forward to hearing more and working towards a resolution. We work hard to provide great customer service and apologize that you have not had that experience. Please send additional information to: Gerber Life Insurance Company Attn: Legal and Compliance [email protected]Review from Donald V
1 star03/02/2024
I just saw a disturbing advertisement on TV. Gerber ad said, If you are alive then you can apply. This is just borderline inappropriate. I tried writing or calling to the company via their website which said they have 24/7 support, but every option is the same: We are currently closed. Please call back Monday to FridayReview from Douglas J
1 star02/08/2024
A love one passed Dec.18th an still haven't received a check.Gerber Life Insurance Company Response
05/07/2024
Gerber Life understands that each claim filed arises out of a tremendous loss to the claimant and thus we carefully review each claim filed. Thank you for bringing your concerns and experience to our attention.Review from Viv B
2 stars01/10/2024
I bought life insurance for my two grandsons, after Covid things became harder so I decided to cut back on few things, I knew there mom and there other grandparents had life insurance so I decided to cancel mine , a month after I canceled, Gerber still went ahead and debt money from my account, they kept sending me the wrong paperwork to fill out , after several, phone calls and communication, until they started taking money from the little cash value that was accumulated from all the years I paid money on these insurances.Gerber Life Insurance Company Response
01/12/2024
We apologize for any frustration felt during the cancelation process for your policies. Due to the policies accumulating a cash value, a Surrender Request Form is need in order to surrender the policies. Surrender request forms were sent on 10/10/23; 11/13/2023; 12/28/2023 to the address on file. We will overnight a Surrender request form for you to complete. Please return in the postage paid envelope for processing.Review from BERNADETTE G
1 star01/01/2024
I'M VERY UPSET RIGHT NOW SO I CAN'T GO INTO THE DETAILS BUT GERBER LIFE HAS DIGITALLY HARASSED ME SINCE I PUT IN MY TWO APPLICATIONS THEY EVEN ACCESSED MY DEBIT CARD WITHOUT AUTHORIZATION TO MAKE A PAYMENT ON THEIR OWN AND I SCREENSHOT EVERY GMAIL (THE PAYMENT DIDN'T GO THROUGH THEN THEY SENT ME A LETTER)Gerber Life Insurance Company Response
01/05/2024
Thank you for bringing your concerns and experience to our attention. It provides us with valuable feedback on how we can improve our customers experiences. We work hard to deliver the best possible customer service. We take your feedback seriously as you are a valued customer. We are currently reviewing your concerns and will reach out to you shortly to ensure your concerns have been resolved.Review from Nancy B
1 star10/16/2023
I am trying to cash in a policy and sent the proper paper work. Its been almost a month and now they dont answer the phone Any recommendations is appreciatedGerber Life Insurance Company Response
10/17/2023
Surrender forms dated 9/26/23 was received on 10/9/23. These were processed on 10/12/23 and responses sent via **** to the address on file. Please let us know if you have any additional questions or concerns.Review from Deborah N
1 star06/06/2023
The Gerber Life Insurance for Children is a scam. My mother took out a policy on my granddaughter, thinking that she was giving her some savings and a good start to life. My Mom passed away after making payments for 5 years, and the cash value is a fraction of what she paid in premiums. On top of that, they make it extremely difficult to cancel the policy. I’ve been working on this since my Mom passed away 6 months ago. As of now, they’ve kindly given me a completely unsolicited and unrequested ‘loan’ at 8% interest, for premiums that I had no intention of paying and was told I did not need to pay during my first call with their customer service. The payout on the ‘loan’ will further decrease the ridiculously low cash value. Please don’t sign up for this worthless coverage, they are preying on elderly grandparents.Gerber Life Insurance Company Response
06/07/2023
Thank you for bringing this concern to our attention.I would like the opportunity to look into this further but require more information to identify the policy being referenced. Please send additional information to: Gerber Life Insurance Company Attn: Legal and Compliance USNINglic-***************************************
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