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Business Profile

Building and Construction

Liquid Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building and Construction.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid $6500 down payment four roof damage caused by a tornado back in August of 2022. They have given me the run around since then. Collaborating with other people in the same situation to work on a class action lawsuit.

  • Initial Complaint

    Date:06/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract and put down a down payment to liquid construction for a deck railing project on 9/14/2022. The check for *******. I was told to expect a start date of 6-8 weeks, but that pushed it out until November so I thought we could be pushed out until the spring as it was an outdoor project. This spring we received an email from the president ************************* that due to "frost laws" that they had to put projects on hold but would contact parties in the order of when the jobs were booked. We were just notified from **** that he is stepping down and we should contact ***********************. He prompty sent an email stating that he has no responsibility and did not provide any additional people to contact or any additional contact information. I sent an email to *********************** who provided me the quote last fall who states that I should contact ***********************. I am at a loss of what to do and looking at the number of replies that has gone on it looks like alot of people are in the same boat. I assume that the responsible parties are long gone with the money.

  • Initial Complaint

    Date:09/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Per the email exchange below, company has promised to issue a refund (on their time frame, not ours.) Second payment was to be received today. Nothing has arrived and are owed $13,900.Has the wire been sent?Inbox Mark *** 14, 2022, 9:17 AM (9 days ago)Thanks Sent from my iPhone ************************* *** 14, 2022, 9:25 AM (9 days ago)on phone with 4front as i type this ************************* President * *** Liquid ******************************** Office - ************** Cell - ************** Direct Email: **** ************************* *** 14, 2022, 9:35 AM (9 days ago)support has received the $12,500 wire transfer from my 4front account ending ****** to your ***************** account. soon as support clears it they will email me a co Mark *** 14, 2022, 6:34 PM (9 days ago)************ sent you a separate email asking when the second wire would be sent. Can you confirm that it will be done tomorrow- the agreed upon time frame we estab ************************* *** 14, 2022, 9:46 PM (9 days ago)The paperwork was esigned this morning should have started the process as a domestic wire. ************************* Co-Owner General Manager Liquid ******************************** Mark *** 14, 2022, 10:53 PM (9 days ago)For the remaining amount? We received the first wire, but you had committed to 9/15 for all funds returned to us.************************* *** 15, 2022, 6:52 AM (8 days ago)to me That's correct. I did commit to that date prior to all the check bs. Obviously that effected my timeline. Not today. But next thursday i will process the next wire so that your paid in full by that friday morning. I chose wire because its the safest and truest form to show my concern. **** <*******************>*** 22, 2022, 9:47 AM (1 day ago)to ***********, please let me know once it's initiated. We've let our bank know.

Liquid Construction is NOT a BBB Accredited Business.

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