ComplaintsforBusted Tees
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Complaint Details
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Initial Complaint
03/01/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchase date: 02/07/2024 Order # ****** Amount: $59.97 + $7 return shipping label Items ordered: Two baseball-style hats with Star Wars-themed patches.What I received was nothing like the advertised photos on bustedtees.com. Photos on the website of bustedtees.com depicted the first hat with a small patch appearing to have black embroidered edging with a smooth silkscreened design on the face. I received a very large patch that was silkscreened, or printed, on a single piece of material. The face of the material was not smooth as the one advertised. The edges of said material were fraying due to not having any embroidered edging. The color design was also different. A customer service rep stated, "For the patches, we have switched to suede as it makes the color and design better". I was not informed of these changes before purchasing these items. The website does not reflect these changes.The second hat shared a similar issue. What is advertised is a clean, small patch with smooth edging. This design does not have embroidered edging, but rather smooth edging from a clean material cut. What I received was a very large patch with fraying edges. I quickly brought this to the attention of bustedtees.com customer service. I was told I am required to pay a $5 restocking fee per item and purchase my own return shipping label. Only after an exchange of approximately 20 emails, did bustedtees.com offer to refund the total of $59.97. After requesting a return shipping label, customer service stated, "Unfortunately, we do not have a shipping label". I paid an additional $7.00 for a **** return shipping label.I am requesting a reimbursement of $7.00 usd to cover my expense of returning these items that were not as advertised. Photos attached.Initial Complaint
10/30/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered clothes almost a year ago and still haven't received either them or a refund after several times trying to contact the company.Order #******Initial Complaint
05/03/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I made an order on March 3 2023, order #****** $42.98USD ($60.11CAD)Never have received item and email responses from customer service provided fake tracking numbers:*********************************************************************** My banking shows null for the business address as well as location in the transaction info.Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 3/14/24 I made a purchased on Busted Tees website in the amount of $86.91 for order number ******. The order was lost in transit and marked as delivered via **** on 3/24/23. I reviewed my Ring Video Doorbell camera and verified nothing was delivered at anytime. I contacted Busted Tees and was only offered a 50% in store credit for my missing order. This is un acceptable and I am seeking a full refund for the amount of $86.91. This is the only acceptable solution I am willing to accept.Initial Complaint
02/22/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
4 items were ordered (3 sweaters and 1 long sleeve T-shirt) in mid-December that have not been received. When contacted via email for a resolution for items not received, I was advised to look around my home for hidden packages. When contacted again, I was advised their policy for items not received was to be offered 50% discount to repurchase items not received. 8 weeks later, items not received and refund not provided. There is a lack of customer service for a resolution and no pathway forward for items to be received or refund to be issued.Initial Complaint
01/11/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered 2 shirts on 8 Dec 2022.Site indicated they ought to be delivered well before Christmas as I paid extra for priority processing.5 weeks later the shirts are still nowhere to be found.Asked for a refund.Received a form email over a week later with no mention of the possibility of a refund.Initial Complaint
01/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid for 2 teeshirts on 14th Dec. Received no receipt or tracking number.My son ( ************************* )has still not received the teeshirts.Retail ********************** $106.37 Retail ********************** Paid on 14 Dec 2022 Processed on 16 Dec 2022 at 11:00pm Reference **** USD000000007254 Description BUSTEDTEES, ********** Card 5188 68xx xxxx x400Initial Complaint
10/19/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I submitted an order through the BustedTees.com website. Within 10 minutes of submitting, I realized there was an error in my order and requested the customer service team to make an adjustment. Their on-site policy states that I have 24 hours to cancel or amend an order and I reached out within 10 minutes of submitting the order. The customer service rep refused my request and has gone against their company policy.Initial Complaint
03/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 13th I placed an order for $84.89. I then decided to go a different route and checked their cancellation policy which stated that refunds and cancellations must be requested by email within 24 hours of the order. I sent an email later that night on March 13th, 2022 to ************************************************** (as listed in their cancellation policy) requesting to cancel my order and included my order #******. It is now passed the 24 hours and I have heard NOTHING from this company. I have sent a total of 4 emails now requesting to cancel the order and have not received any response.Initial Complaint
03/05/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I'm receiving unwanted text messages from Busted Tees. Over the last year I've been receiving these text messages frequently, and over the last week I've been receiving them daily. I've emailed the company and sent messages via social media to Busted Tees requesting these text messages STOP; Busted Tees has not responded and I continue to receive text messages. I'd like these text messages to stop immediately.
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Customer Complaints Summary
32 total complaints in the last 3 years.
4 complaints closed in the last 12 months.