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Business Profile

Extended Warranty Contract Service Companies

Guardsman

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Guardsman's headquarters and its corporate-owned locations. To view all corporate locations, see

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Guardsman has 43 locations, listed below.

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    Customer Review Ratings

    1.03

    Average of 386 Customer Reviews

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    Review Details

    • Rusty P

      Date: 04/22/2025

      If it was possible to leave a negative star rating for Guardsman I would. Guardsman does not have any intentions to back their product. They will gladly take your money and find any reason possible to not back their product. The actions they take to not stand behind their product is shameful, a promise of service that they never planned to honor. This company should be reported and face civil and/or criminal charges for their complete disregard for honoring promised services. DO NOT SPEND YOUR MONEY ON GUARDMANS.

    • DAVID K

      Date: 04/20/2025

      I bought my chair at ******** opted for the protection plan with Guardsman around $500 for that plan by the way I dont suggest buying the plan you have to go online fill out a whole bunch of stuff then wait 30 days for a reply and when they came, they did nothing and said nothing was wrong with the chair I just put another claim in. It does not even give me a claim number, but Ill wait 30 more days and see what I get but I do not suggest spending that $500 on Guardsman in Havertys. You should be ashamed of yourself for using this company and you wash your hands of it once the sale is done and you take your percentage on the protection plan and give Guardsman the rest not very good business practice ******* you should look into this

    • Alison W

      Date: 04/04/2025

      Do not buy any furniture that ********* covers worst company I have ever dealt with and they do not cover what it says it does

    • Randall B

      Date: 03/24/2025

      If i could give less than one star i would, do NOT waste your money supporting this rip off of a company. They will NOT cover anything regardless of what their plan says or you are told. Read all the reviews and see they back this one up. Total rip off and scam. I wish the criminal activity would be stopped as it is fraudulent to say the least.

    • Donna P

      Date: 03/22/2025

      I would give this company negative reviews if possible. They are a scam. We have purchased this plan over & over in hopes it would be safe to have it & they would fulfill the guarantee but they never have. We had one furniture store manager replace furniture bc of our loyalty to that location but outside of that guardsman has never provided any type of repair or replacement as promised. How they are able to continue operating is appauling. The furniture stores that still sell this policy is doing their customers a disservice & definitely losing my business.

    • Jessica L

      Date: 03/18/2025

      Purchased a 5 year complete protection plan, fabric warranty for 219.00usd. Filed a claim for a small hole in my sofa and was denied the claim, despite the plan covering pet damage. I will never recommend this company or purchase another warranty for furniture through Guardsman again.

    • Lauren W

      Date: 03/18/2025

      Terrible Experience- stay away! I purchased the protection plan for my dining table that clearly states it covers any wood chipping. Well within months it started chipping. I filed a claim and after a month I just got an email saying sorry its not covered. I've been trying to get a hold of them to figure out why and its been impossible. They don't answer the phone, have horrible customer service and complete fraud company.

    • Laurie W

      Date: 03/07/2025

      We purchased the 5 year Guardsman Protection Plan for $376.46. Our recliner has broke under this plan and they refuse to have a technician come to our house to repair it or as they state replace it. They do not service our area. Why would the Furniture store ***********, in *********, sell a service when Guardsman is located in ************, ** 5 hours away. Also why cant I make a BBB complaint and only leave a review? This is a scam and for the salesperson to get a commission knowing that there is no company nearby. And why doesn't *********** send their technician to fix it who is 30 minutes away. My next complaint! Our calls and emails are ignored and if you talk to someone they are rude!

    • Nola F

      Date: 03/05/2025

      Still waiting 5 months for them the fix my couch. We can not sit on a part of it because it is broken. I have called so many times and they said that it would be 8 weeks to get the part. After 9 weeks I called and they said they they didnt put in the claim yet because the person who came out did not get good pictures. Now we have to wait another 8 weeks because someone didnt do a good job. No one called us to let us know. Is this takes your money and does not help with the problem. So disappointed.

    • Craig M

      Date: 03/04/2025

      Guardsman is absolute scum of the earth. Filed a claim on 1/31/25, never heard anything from the until I called on 2/27/25. They stated the receipt I submitted was no good. I resubmitted on 2/28/25 and they stated it was past the 30 day period to submit all documentation. Denied my claim and refuses to let me speak to a supervisor or manager. I will never buy anything from this horrid Company ever again!

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