Business ProfileforMontage

2/23 I purchased a bed with frame, dresser mirror and mattress along with 5 year warranty. June 2024 the bed rail broke. I reached out to 7 Star furniture to advise they told me to call Montage Furninture services that warranty is through. 6/3 Montage rep told me to email receipt of purchase and warranty forms. I did so and followed up on 6/5 Montage then told me to now email receipt of purchase and pictures of entire bed. I followed up every 2 days for them to tell me that upper mgmt had to review my photos and receipts to see if my bed can be fixed. It wasn't until 6/14 they email to say a tech will be out to view the damaged bed on 6/19 as they did. 6/28 I received email stating they sent req to 7 Star Furniture, the business that I purchased the bed from, to order parts for my bed and have them sent to me. 7/5, I called 7 Star Furninture to confirm/the mgr there said to me he was waiting on Montage to reply to his email, he has not sent anything out as of yet bc he doens't know what to send and he will call them back 7/8/24. I never heard anything so on 7/10/24 I called Montage Furninture services and they are still telling me and still have it noted in their system that 7 Star is processing my request while 7 Star is telling me they are awaiting response from them. 1. This has been a very lengthy process considering I paid for a warranty upon purchsing the bedroom set, why do I have to go through this? 2. Also, why do I have to receive parts and repair my own bed? That's not how furninture warranties work. I am incapacitated and if I wasn't I should not have to fix my own king size bed. I feel as if i have been sold a warranty that doesn't exist and I am being fumbled around by both parties. 7 Star furniture *********************************************** and Montage Furniture Services ****************************************************. I have attached the receipt showing what I purchased incl Ext wrty. Please repair or replace my bed