Complaints

This profile includes complaints for Montage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Montage

  3333 Deposit Dr NE Ste 330 Grand Rapids, MI 49546-1470

  
• 

  Montage

  3050 Centre Pointe Dr Ste 50 Roseville, MN 55113-1180

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extended warranty won't cover cleaning the sofa as salespeople promised or the resiliency of the furniture.

  

  Business Response

  Date: 04/07/2025

  We apologize if there was any miscommunication with Ms. ************** regarding how the Protection Plan works. Montage trains their sales representatives and the local retail management staff with the full terms and conditions of our Protection Plans and trust that the information is appropriately relayed to consumers. There is no advantage to us when they dont. The coverage, exclusions and terms and conditions of ****************************** Plan are clearly stated in the Plan Document and if she feels she was told something different by the retailer she must take up that issue with them directly.   
  Refunds for cancelling the plan are pro-rated based on the time the plan has been in effect. There will be deductions for services rendered under the plan as well as a cancellation fee of $25.00 or 10% of the plan purchase price, whichever is less.  Ms.******** ***** may refer to her plan agreement regarding the conditions for cancellation under Section Four (4) Conditions, *************************** states:
  G) Cancellation: You may cancel this Agreement for any reason at any time. In the first thirty (30) days You will receive a full refund upon cancellation. To cancel within ten (10) days of receipt, contact the Selling Retailer of Your Agreement for a full refund. After ten (10) days,contact the Administrator in writing with this Agreement and a copy of Your sales receipt to receive a full refund. After thirty (30) days, You will receive a pro-rated refund based on the time expired less a twenty-five dollar ($25) cancellation fee, or ten percent (10%) of the Agreement Price (whichever is less), less the cost of claims paid. The refund due while an RTO Transaction is in force will be paid to the Lessor. In the case of termination of an RTO Transaction, this Agreement will be cancelled and the applicable refund will be paid to the Lessor. The Lessor will then be responsible for paying any amounts due to the Lessee or You. We may not cancel this Agreement except for fraud, material misrepresentation or non-payment of Agreement Price by You. Notice of such cancellation will be mailed to You at least thirty (30) days prior to cancellation and will include the effective date and reason for cancellation. If We cancel, the return Agreement Price is based upon one-hundred percent (100%) of the unearned pro-rated Agreement Price.
  We have received her receipt and reason for wanting to cancel the plan; therefore, we can begin the process of cancellation and refund immediately, if she still wishes to do so. Ms. ************** may respond through this platform or email **********************************************************************,to confirm her final decision.  If she has questions, she may email the Consumer Advocate directly at **********************************************************************.  Thank you.  

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23132778
  
  I am rejecting this response because:

   

  I would like to know in plain English the amount of my refund. I paid $200 for the insurance. 
  
  Sincerely,
  
  ****** ******** *****

  

  Business Response

  Date: 04/08/2025

  We can appreciate ******************* request.  Our records indicate she received delivery of her furniture on January 4, 2021, and Protection Plan cost listed on the purchase receipt shows $199.99.  Deductions for time expired as of March 28, 2025, and the cancellation fee leaves the refund amount at $10.89.  ********************* would like to proceed with the refund, she may notify us through the BBB platform or email our Consumer Advocate directly at **********************************************************************.  Thank you.  

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23132778
  
  I am rejecting this response because:

   

  Totally ridiculous refund amount so no I don't accept the offer. 
  
  Sincerely,
  
  ****** ******** *****

  

  Business Response

  Date: 04/14/2025

  We are sorry if Ms. ******** ***** feels the refund amount is unsatisfactory; however, it is calculated based on the terms of the plan.  It appears that Ms. ******** ***** has submitted a request directly to our ********************** and the payment process has begun for a refund of $10.89. If Ms. ******** ***** would like to cancel this refund request and continue with her plan through its expiration of January 4, 2026, she should notify our accounting department directly at *************************************************************,that she would like to cancel the refund request.  She may also contact our Consumer Advocate directly at **********************************************************************.  Thank you.  

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power lift recliner heater needs replacement. Montage emailed (We are happy to inform you that as a part of the service provided by your protection plan agreement, we have authorized your retailer to order the part(s) needed to repair your furniture.) email received Feb 14, 2025. Follow up calls say the retailer has no record of the purchase even though I have a receipt (I have sent them a copy) and they will not except the warranty purchase listed on the invoice .

  

  Business Response

  Date: 04/04/2025

  We are truly sorry that Mr. ******* claim experience has been unpleasant, and for any frustration it has caused him.  Our records indicate since submitting his complaint, Mr. ******* claim has progressed, and we have sent him an email with options to resolve his claim.  ********* is encouraged to respond to the emails with his decision within the next 10 days.  ************* has questions, he may contact the service center at **************, email ************************************** or **********************************************************************.  Thank you.  

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a couch and the 2 yr warranty and within a year the couch is falling apart in several places. We entered a claim to montage that promptly denied it stating we didnt send a specific picture in within a month..not true. We sent everything needed and we were well within the 2 yr warranty. I complained to montage so they finally sent someone to look. The technician said the glue had all dried up on the couch keeping the padding on and definitely should be repaired and covered under warranty as well as new brackets because parts of the sectional were separating as well. We thought we were good and Montage would repair. ****. They claimed that the padding just simply shifted and was natural wear and tear. If that was true, then it should ship back, but it is clearly deformed. And it is a part of the couch that has never been so not sure how there could be wear and tear on it. This is simply a case of a company, not wanting to pay up on a claim.. we would like the couch repaired or replaced and at the very minimum I want my $200 I paid for a warranty that is false and fake!

  

  Business Response

  Date: 04/02/2025

  We are sorry that the outcome of Mr. ****** claim was not what he expected nor any aggravation the experience caused him. We sincerely want to provide a pleasant service experience and, whenever possible, a satisfactory outcome to valid claims for purchasers of our plans. We process many thousands of covered claims per month, and it is always disheartening when we must deny a claim for non-covered damage. 
  The technicians inspection report indicated the right-facing arm issue was caused by the inner arm foam shifting; nothing is broken.  Shifting foam is a wear-related issue not covered by the plan.  Mr. ***** may refer to his plan document regarding the applicable exclusions under Section Three (3) What is Not Covered, Letters A & F, which state:
  A) GENERAL: 1) ANY LOSS NOT SPECIFICALLY LISTED IN COVERAGE;
  F) MISCELLANEOUS: ..5) DAMAGE FROM TIME- OR WEAR-RELATED ISSUES, SUCH AS, BUT NOT LIMITED TO, NORMAL WEAR AND TEAR, INCLUDING LOSS OF COLOR, LOSS OF FOAM RESILIENCY, AND/OR PILLING OR FRAYING OF FABRIC;
  However, an authorization has been sent to Mr. ****** retailer to order 3 new sets of connectors for his sectional to be shipped to his home directly.  When he receives the new connectors, if he needs assistance with installing, he should notify the service center immediately, and we will authorize the technician in his area to go to his home to install the new connectors and complete the repair. 
  If Mr. ***** has questions, he may submit a note in his claim through our online portal at *********************************,send a text to ************, or email ************************************************************.  

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/18/2024 I file a claim to have my couch which the frame is broken, and my bedroom set looked at as the drawers do not close. I received many texts and email about a having someone to come look at the furniture. There was a date set, and they canceled the night before so I called the next day and was told they did not know where they would be able to reschedule because the servicer would be coming from ***. Then I received a called on a random day from the servicer and he said he would be there in 30 mins good thing i was working from home. He came into my home and took the cushions of the couch and out them on the floor and sat in them I said to him the frame is broke he said that is normal wear and tear. I said no take the back off the couch so he did and took a picture and said that there is nothing wrong i said you are on the left side it is on the right you will need to take the whole bottom of the couch off to see it. He ***lied I can see everything. which he clearly could not. Then he proceeded to the bedroom to look at the drawers and agreed they are not shutting as they should be he took some pictures and was on his way. He was there less then 25 mins. a couple days later i checked the Montage portal and there was no decision so i call and spoke to the customer service *** and she looked at the account and agreed and she would have the account reviewed and someone sent back out. I did not hear anything, from Montage I logged into the Montage Portal to find that they closed and denied my claim. so, I Called, and they are trying to say that it is normal wear and tear which is not true. and they will not reopen my claim. I want my furniture ***laced after I paid for this protection and in the coverage, it does state that this furniture is covered. they have made it so I can longer see the servicers notes and pictures they have locked the account. I just want then to make right and ***lace that furniture or fix it and they are refusing.

  

  Business Response

  Date: 03/14/2025

  We are sorry that Ms. ******* claim experience has been unpleasant.  She will be contacted directly by a supervisor within the next 24 business hours to discuss her concerns.Thank you for keeping us mindful of our customers worries.  ************* has any further concerns or questions, she may email the customer relations department at **********************************************************************.  

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a claim for repair of my table that would be covered under this additionally purchased warranty plan. I entered the date of damage incorrectly as this was a typo. The company told me my claim is denied since the date of damage and date reporting the damage wa greater than 30 days. I have attached emails show this was a mistake and asked to update the information. They are denying my claim due to a typo and is extremely dishonest business practices. They reference an A+ BBB rating and most comments online are similar in nature where this company has been dishonest and many have experienced issues similar to mine where claims are denied for unfounded reasons. I would simply like my table that is covered to be replaced.

  

  Business Response

  Date: 03/12/2025

  We are sorry that the outcome of Mr. ******** claim was not what he expected and any stress the experience has caused him.  We genuinely want to provide a pleasant service experience and, whenever possible, a satisfactory outcome to valid claims for purchasers of our plans.  We process many thousands of covered claims per month, and it is always disheartening when we must deny a claim that falls outside the perimeters of coverage as stated in the Plan Agreement. 
  It is the customers responsibility to ensure the information provided when submitting a claim is accurate.  Our records indicate on 2/25/2025 Mr. ******* submitted a claim through the online portal for issues with his tabletop that were noticed on 11/26/2024.  When providing the notice date through the portal, one must choose from a calendar and cannot type the date manually. 
  Once a claim has been submitted, it cannot be altered as what is originally reported becomes the official record.  To be fair to all purchasers of our protection plans, we must use the originally provided information to determine coverage for claims submitted using all possible methods, whether online, by phone, or email.  We cannot change the information after the denial to fit coverage. At times we make exceptions for extenuating circumstances; however,claiming to have entered incorrect data into the claim portal by mistake is not an extenuating circumstance that qualifies for exception.
  The Protection Plan contains a reporting time frame requirement of thirty (30) days as our experience has shown us that we have a much greater success rate in repairs and/or stain removal if the problem is addressed quickly before it is allowed to intensify or accumulate.  Therefore, since we are unable to control, or determine, whether a problem worsens due to delayed reporting, Montage Furniture Services administers its Protection Plans in accordance with regulatory requirements and the reporting period requirements set forth in the Plan. This requirement can be found in the Plan Document under Section Two (2)"Repair Plan", Letter D, which states:
  D) What to do if a covered problem occurs: Contact the Administrator within thirty (30) days of noticing the problem by: Online ****************************** Email ****************************************** Phone **************
  Because the time lapse between when Mr. ******* noticed the damage and when it was reported is beyond the above-mentioned thirty-day time reporting requirement, the denial is valid and will stand.  ************** has questions, he may contact the service center at **************, email ****************************************** or **********************************************************************.  Thank you.  

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23054026
  
  I am rejecting this response because: I do not agree with their findings that a typo should void my warranty.  I am very aware that issues need to be reported within 30 days or the claim would be denied.  That's where I keep making my case that I simply chose the wrong date by accident and replied immediately with the correct date.  It was human error and are using that as the sole reason to deny a claim.  At no place in writing does it state typos are not reversible.  ************ is trying to find any way they can to deny a claim.  Many of their ****** verified reviews have similar cases so I'm not surprised by their response, but cannot accept human error (when I immediately contacted Montage) as a reason to deny the claim.  I would like Montage to show me where typos deny a claim.  I have a written response asking the same question to one of their representatives and the information does not exist.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a leather couch and we were strongly advised to buy a protection policy from Montage to protect our investment. The policy explicitly states it covers damage caused by pets, spills, stains, and more. The protection policy clearly specifies that it covers all damage caused by pets. Recently our dog scratched the seat cushions and we filed a claim with Montage explaining the damage and sending multiple photos. However, Montage denied our claim, citing the following reason:"The information provided to us indicates that your damage is fading or color loss and wear and tear. Your Protection Plan Agreement excludes this type of damage." This denial is unacceptable. Although there is some preexisting fading to the seat cushions, the scratches are distinct and due to recent damage caused by our pet. We expect Montage to honor the terms of the protection policy and address the damage caused by our dog. Due to Montage not honoring our claim I feel that the protection policy is a complete scam intended only to sell an expensive policy that will not actually protect your investment. I have contacted the furniture seller and *********** as they have an ongoing investigation with Montage for gross misrepresentation and rampant claim denial. At the time of this writing, I have appealed the denial for further review by Montage.

  

  Business Response

  Date: 03/12/2025

  We are sorry that the outcome of Ms. ********* claim was not what she expected, and for any frustration the experience has caused her.  We sincerely want to provide a pleasant service experience and, whenever possible, a satisfactory outcome to valid claims for purchasers of our plans.  
  We strive daily to improve the claim experience, and appreciate all feedback, good or bad.  We are currently taking a second look at Ms. ********* claim, and she has been contacted directly by our Consumer Advocate to discuss her concerns.  She may also reach out to Customer Relations directly at **********************************************************************. Thank you.  

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** will not cover broken part. 2 items so far I purchased with them they won't cover anything that says in their contract that is covered. I purchased under false pretensieus. Then when part breaks says won't reorder same part when it was never replaced in the first place. I want my furniture fixed or refund. Terrible business and very poor customer service

  

  Business Response

  Date: 03/08/2025

  We are sorry that the outcome of Ms. ********** claim was not what she expected and any aggravation the experience caused her. We genuinely want to provide a pleasant service experience and, whenever possible,a satisfactory outcome to valid claims for purchasers of our plans. We process many thousands of covered claims per month, and it is always disheartening when we must deny a claim that falls outside the perimeters of coverage as stated in the Plan Agreement. 
  In July of 2024, a new reclining mechanism was sent to Ms. ********* for her left-arm facing recliner; however, while in the home, the service technician was able to repair the recliner without the new mechanism, therefore,it was not installed at that time.  Because the plan only covers one-time part or complete product replacement, it is the consumers responsibility to keep the parts in a safe area, in case they are needed for future use. 
  Ms. ********* has informed us she disposed of the recliner mechanism.  As stated previously, the plan covers one-time part replacement only; therefore, we cannot proceed with ordering another mechanism.  Disposal without authorization is listed as an exclusion for coverage in the Plan Agreement under Section Three (3) What is Not Covered, Letter E, which states:
  E) CONSUMER RESPONSIBILITY:  ..2) ANY SERVICE, REPAIRS, REPLACEMENT PARTS OR DISPOSAL OF SOME OR ALL OF ANY COVERED PRODUCT(S) WITHOUT PRIOR AUTHORIZATION FROM THE ADMINISTRATOR;
  Without the originally provided mechanism, regrettably we cannot proceed with service for this issue. If Ms. ********* has questions, she may contact the service center at **************, email ********************************** or **********************************************************************.    

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased sofas back in May 2021. From ******** furniture purchased the 5 yr warranty. Back in the beginning of January of this year I made a claim because the sofas do not recline I guess a mechanism broke I took pictures I have the receipt. Spoke with the technician he said someone would get ahold of me and they would process the claim. I have been reaching out sending emails almost every other week its the end of the month and all I have gotten is the run around. Why buy a warranty they are not going to honor.

  

  Business Response

  Date: 03/06/2025

  We are sorry that Ms. ******* claim experience has been unpleasant.  She will be contacted directly by our Consumer Advocate to work toward resolution of the claim. Thank you for keeping us mindful of our customers concerns.  ************* has questions, she may submit a note in her claim through our online portal at *********************************, send a text to ************, email ************************************ or *********************************************************************.  Thank you.  

  Customer Answer

  Date: 03/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They said they would refund my warranty that I purchased for $420. I would have liked the sofas replaced or fixed but this works out. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the necessary amount to obtain furniture insurance from Star Furniture for some furniture that was purchased. The furniture is still covered within the dates of the purchase agreement and furniture contract. Therefore, I submitted a claim on furniture for two different issues. The first claim was denied and the second claim, they have completely ignored and have not yet fulfilled their promise to contact me or get my furniture repaired or replaced. I will be filing a complaint with the *********************** for the company that Star Furniture is using to service their products as it is useless and they are handling claims in "bad faith" knowing they will use anything to deny a claim.

  

  Business Response

  Date: 02/24/2025

  We are committed to providing top-notch service and putting forth our best efforts to give our customers the outcome they are looking for.Each month our company fulfills thousands of claims; most of them resolved quickly, effectively, and with high satisfaction.  We are truly sorry that Ms. ***** claim has not gone as smoothly as we both would expect, and for any frustration the experience has caused her. 
  After receiving the technicians inspection report, it was discovered more information was needed from them before we could move forward with the next step in Ms. ***** claim.  We hope to have the requested information by tomorrow.  Ms. ***** can expect an update on her claim within the next 1-2 days.  ************ has questions, she may submit a note in her claim through our online portal at *********************************, send a text to ************, or email ********************************** or **********************************************************************.  Thank you.  

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my Conn's recliner motor replaced since May 20, 2024. I bought the extended warranty through FurnitureGard. They are now saying that I cancelled my warranty, and I refused service. I have not done either and are refusing to send me the motor and the technician to replace the motor. I have not had the use of the recliner since May of 2024. There is no reason this has been going on for 10 months.

  

  Business Response

  Date: 02/21/2025

  We are devoted to providing exemplary service and each month our company fulfills thousands of claims quickly, effectively, and with an outcome that is favorable to all parties. We are truly sorry that ****** claim has not gone as smoothly as we both would expect, and for any frustration the experience has caused her. 
  Our records indicate a new claim was opened to proceed with the part order and repair.  We have requested the part status and will notify Ms. ****** when we can confirm a delivery date.  If she has any further questions, she may contact the service center. Thank you and have a good day.  

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22949567
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ******

  Customer Answer

  Date: 02/27/2025

  I do not understand how a loss of a 10-month warranty is settled with a 30-day warranty. I paid for a 2-year warranty. Spent over 10 months trying to get the part replaced, and everything is okay because they offered me a 30-day warranty on the part? Where is the refund or extra 10-month warranty I have been put out. Half of my complaint was taken care of the part is being replaced, maybe, if it comes in. I also asked for the warranty to be extended the 10 months, or the money refunded.