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Find a Location

Peak Heating and Cooling has 1 locations, listed below.

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    Business ProfileforPeak Heating and Cooling

    Heating Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company states they offer commercial and residential heating and air conditioning service and replacement.

    Business Details

    Location of This Business
    3682 Northridge Dr NW, Grand Rapids, MI 49544-9003
    BBB File Opened:
    1/22/2020
    Years in Business:
    4
    Business Started:
    9/23/2019
    Business Incorporated:
    12/18/2019
    Type of Entity:
    Corporation
    Business Management
    • Mr. Angel Ochoa, Co-Owner
    Contact Information

    Principal

    • Mr. Angel Ochoa, Co-Owner

    Customer Contact

    • Mr. Angel Ochoa, Co-Owner
    • Mr. Juan Ochoa, Co-Owner

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/20/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    In Dec of '23, I purchased a new furnace and AC system for $12,660. The system I purchased was supposed to have $800 in rebates. I supplied a copy of my utility bills and was told they'd handle the rebates. It's now 7 months later and I still haven not received them. Additionally, they NEVER pulled permits for the installation or had it inspected. Technicians have been to my home 5 times for issues with the equipment. Some issues still aren't resolved and left our family without heat twice. I've been trying to get resolution for 6 months. They will not respond to my emails or even confirm receipt. They keep promising to return my calls, and haven't done so once. I'm at the point of calling daily and I'm told that I can't have the contact information for the person responsible, they aren't available, and they will return my call.

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Micheal T

    1 star

    05/28/2024

    Had them come out to discuss a gas furnace and a central air unit .they talked me out of it for a big electric air mover which they said would be more energy efficient and its not I went from a 250 to 300 dollar electric bill too a 1000 dollar month electric bill .*** contacted them multiple times about the issue telling them I cant afford it and wanted them to take it out and put in what I asked for in the first place and they ignore me ,the owner made a date and time to come out and discuss the matter and never showed also didnt answer the phone calls or return them for that matter very crappy management/ownership .I wouldnt recommend this company to anyone !! Also had them put new duct work in I had to have them back a couple times to fix them because they were cut out crooked in my ceiling and the vents were falling out.they charged me ***** dollars for there service and wont even call you back or work with you to put a furnace that I can afford .I shouldnt have to go get another loan from another company for this issue they should take care of there customer and there satisfaction.very disappointed with this company

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