ComplaintsforStenger & Stenger, PC

• Initial Complaint

  02/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Stenger and Stenger has sued me over an alleged debt sold to them. They have garnished my wages. The debt was only $1,400. They have taken $2,213.57 from me as of February 24, 2022. This is unfair business practices. When I tried to talk to them several years ago about the old debt, they would not accept any payments other than an amount larger than I could afford. There was no working it out with them. So, it went to court. We are in a pandemic. I can't afford to have them taking extra money out of my check especially when the debt is old. They are fraudulent and claim to represent **** *******, which I have since learned it out of business. Please help me.

  

  Business response

  03/02/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated your wages have been garnished for more than the debt amount.  To date, our office has received one payment from the garnishment in the amount of $1,106.79.  If your employer has withheld more than the garnishment amount than that overage will be refunded upon receipt.  However, please note that our office contacted the court subsequent to your BBB Complaint, and like our office, the court’s records also show only one payment from the garnishment.  You have also stated **** ******* is out of business.  Our office does represent **** ******* *** who remains in business.  We hope this resolves your concerns.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at ***** ********.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  02/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Just received a wage garnishment paperwork from this company. I have an agreed upon settlement and have made payments as per agreement for last nine months. I want this filing removed and my credit report updated.********************* ( maiden name ******)

  

  Business response

  02/28/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated you want the garnishment released and credit report updated.  Pursuant to the Consent Judgment it was agreed you would make monthly payments starting January 25, 2021.  As of May 25, 2021 our office had not received any payments and thus commenced a wage garnishment.  Our office has since received the agreed upon payments and therefore a garnishment release was filed with the court on January 18,2022.  Stenger and Stenger, P.C. does not report to credit bureaus and cannot speak on behalf of our client in regards to such.  If you have any further questions you would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer response

  04/07/2022

   
  Complaint: 16787544
  
  I am rejecting this response because: This company flat out lied on my last complaint.
  
  Sincerely,
  
  *********************

  

  Business response

  04/07/2022

  Date Sent: 4/7/2022 12:25:38 PM
  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated our previous response was inaccurate.  The garnishment in question was released and the court accepted our filing of the release on 1/18/22.  Stenger and Stenger, P.C. does not report to credit bureaus and cannot speak on behalf of our client in regards to such.  If you have any further questions you would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer response

  04/07/2022

   
  Complaint: 16787544
  
  I am rejecting this response because: I received wage garnishment papers in March of 2022 directly from this company. I forwarded them to my attorney. My wages were garnished on April 1, 2022 for 588.83. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I filed a complaint with the BBB about not being able to get in touch with anybody. They sent a garnishment to my job and I called Stronger & Stenger and set up a payment plan with them which I have been paying. They never sent the release of garnishment and now they are going to take the money out of my check anyway unless they get the release form. Of course, you can't get a hold of anybody here. Sat on hold for 45 minutes and nothing! This is ridiculous. They are ruining my job, my reputation and they are being paid! Send the release form to my job!!!

  

  Business response

  02/16/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated you are unable to get a hold of our office and the garnishment has not been released.  Subsequent to your BBB Complaint, we did speak with your spouse who provided an email address for your employer.  The garnishment release was filed with the court on January 31, 2022 and emailed to your employer on February 9, 2022, the same day that it was entered by the Court.  Further, we have confirmed that the Court has received no funds from your employer.  If you have any further questions you would like to discuss, please do not hesitate to contact our office at (844) *********  Regards, Stenger and Stenger, P.C.

  Customer response

  02/16/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  01/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  my husband passed away in 2016 the original debt was for a gas card called ******** singer and singer did not bring this to my attention until a few months ago where it went to a mediator in my county ***** county **** in which the mediator explained to them I was unable to pay the debt due to loss of income and severe disability. they are aware of this I have tried to contact them to take this off my credit report because that's what the mediator said should happen they are not letting me talk to anyone as far as an attorney I feel like this is a scam I do not owe them this much money it is the wrong amount and they will not take it off my credit report and it keeps me from getting any place to live right now I'm living in a basement with nowhere to go because of this. when my husband passed away all my other debts were completely wiped away except for these people and I feel they're doing bodily and mental harm to me now. as I said I've tried to call him several times and they refused to take a call I also called The collection agency and they told me to have singer and singer to remove this from my report they still have not done it. I feel that they're trying to hurt me and harm me from getting any place to live at this point. I need help

  

  Business response

  01/31/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated you were told to have our Firm remove the debt from your credit report and generally state that this situation has negatively affected you. Stenger & Stenger, P.C. is a law firm that represents **** ******* **** Our office does not report to credit bureaus and cannot speak on behalf of **** ******* *** in regards to such. Stenger & Stenger, P.C. does understand your situation and would like to work with you resolve the matter, but please understand that any resolution must be one that is amenable to both yourself and our client. If you have any further questions or would like to discuss, please do not hesitate to contact our office at ***** ********. Regards, Stenger and Stenger, P.C.

  

  Business response

  02/09/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint rebuttal wherein you stated you were redirected to a collection agent instead of a requested attorney.  Subsequent to your rebuttal you called our office and did speak with an attorney.  We hope this resolves your concerns.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at ***** ********.  Regards, Stenger and Stenger, P.C.

  Customer response

  02/10/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  12/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I got a letter from Stenger and Stenger the first week of September 2021. I called the following week and no one EVER answers! I called all the numbers on the letter trying to get a payment arrangement set up as I am no longer able to work since I am the sole caregiver for my 97 year old father. I simply wanted to split amount in half. I called every week and sent 2 emails to them up until mid November. My Dad got sick and I honestly forgot. On Dec 4th I got a summons for court! I called IMMEDIATELY AND ASKED FOR A CALL BACK. Nothing. That following Monday I called again using a number that was on the summons. A person named Jezon answered. I explained my situation and I told him I was able to pay off total debt. I asked that the court date be cancelled and he assured me after taking my payment information it would all be handled. Then he said the computers were slow so he could not give me a conformation number. But they would call me next day with it. A week later nothing out of my account and no email or call with conformation number. Again I called every number given to me nothing. Then I tried on my husbands phone, and surprise they answered on the first ring. I truly think they flagged my number as a no call back. I spoke to a lady named Demarius. I AGAIN told her the problem. She checked into the account and after 25 min of waiting she came back to tell me that the last person made a mistake and though they had my card info NOTHING was there to show I paid! She finally redid it and gave me a confirmation number. I did get a email 2 days later showing I paid but nothing about the court date dismissed. This company should be out of business. They are a fraudulent company. If I am dragged to court I am asking for time lost to go there and I will not pay court fees etc. I intend on taking a printout of all these complaints listed for the Judge. I hope you can help me with this. I am at a loss!

  

  Business response

  12/22/2021

  Business Response /* (1000, 5, 2021/12/22) */ Stenger & Stenger, P.C. is in receipt of your BBB Complaint. We apologize for any delays you may have experienced. We received your payment on December 13, 2021 and the relevant dismissal was sent to the court for filing on December 20, 2021. Once the court enters the dismissal, the court date will be removed, and you should receive a copy of the entered dismissal. If you have any further questions, please do not hesitate to contact our office at (*************. Regards, Stenger and Stenger, P.C. Consumer Response /* (2000, 7, 2021/12/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Even though I accept it, they still should be held accountable and run the business more efficiently . Judging by other complaints I am not alone in this. Thank you for the quick response.

• Initial Complaint

  11/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have tried contacting this company on numerous occasions without success! The wait time to speak to someone is hours without anyone contacting you! They have filed garnishment papers with the court and I am retired due to a disability and receive Medicare SSA only and have attempted to contact them to set up payment arrangements! One of the collections was settled abs they are trying to collect the balance! My SSA a exempt from garnishment and I want it removed!

  

  Business response

  11/19/2021

  Business Response /* (1000, 5, 2021/11/19) */ Stenger & Stenger, P.C. is in receipt of your BBB Complaint. Subsequent to the receipt of your complaint, we placed numerous calls to the phone number provided in your complaint, but we were unable to reach you. Nevertheless, we apologize for any delay you may have experienced. If you have any further questions, please do not hesitate to contact our office at (***) ********* Regards, Stenger and Stenger, P.C.

• Initial Complaint

  11/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been requesting call backs and I've never received one. I've never been able to speak to anyone on the phone about my account. I'm trying to setup payment and come to some resolution but no one ever answers the phone to do so.

  

  Business response

  11/05/2021

  Business Response /* (1000, 5, 2021/11/05) */ Stenger & Stenger, P.C. is in receipt of your BBB complaint wherein you state that our office has not honored your call back requests. While we apologize for any delay you may have experienced, Stenger and Stenger, P.C. did place five calls to you between October 19th and October 21st. Please note that our office does not leave voicemails at this time and our office name may not appear on your caller ID. Please also be aware that our office mailed a proposed payment agreement to you on October 27, 2021. If you have any further questions, please do not hesitate to contact our office at (***) ***-****. Regards, Stenger and Stenger, P.C.

• Initial Complaint

  10/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have settled this specific account #**** with a Bal $7,306.82 back on 11/20/2020 with ************ for the Agreement Sum totaling $5,480.12, paying a down payment of $3,600.00 back on 11/20/2020; and reoccurring payments of $100.00 Monthly starting 12/30/2020. I repeated my bank information 3 times to ************ to have this set up and never once did he advise me that I had to call in or pay online monthly, otherwise we would not be dealing with this today. I NEVER received any kind of document stating payment wasn't received for this matter and then all of the sudden I get a Garnishment Court Document. I called and spoke to ************ himself, which he denied that the whole conversation ever existed and then I was transferred to a ******** supposedly******** supervisor that also stated the conversation never happened. I tried to get this matter resolved and bc my balance was paid down they wouldn't honor the precious settlement even though it was their fault! So they had to reevaluate the settlement based on what I owe which was roughly $5,000 and they offered to settle for $500 less, which is a joke! This company needs to be shut down!

  

  Business response

  11/10/2021

  Business Response /* (1000, 5, 2021/11/10) */ Stenger & Stenger, P.C. is in receipt of your BBB complaint. Based upon our review, we believe this to have been a miscommunication which we are confident that we can resolve to both your and our client's satisfaction, and we look forward to reaching a resolution with you. Regards, Stenger and Stenger, P.C.

• Initial Complaint

  10/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid a collection account through Stenger & Stenger on 10/19/2021 which was a settlement amount of $891.82. I gave the company written consent in an email to receive all notifications by email. They told me by opting for emails instead, I would receive everything quicker than by mail. I told them I needed a receipt for my own purposes. They told me I would receive it in 2 to 3 days. Now it only takes a few minutes to send over a email stating the amount I paid them and the date but I waited the couple of days. Today is 10/25 and still no emailed receipt. I called them today and now they said it will be 7 to 10 days for the email. I need the receipt because even though I paid the debt in full on a Tuesday, they still garnished my check on that following Friday. They didn't put a stop to it or anything so my employer need that email stating I paid them to stop the garnishment and they know it. Now they're telling me it will take 30 days to receive that money back, they took out of my check. I'm due to get paid again soon so if I don't have that email, they're gonna garnish my check again. Then it's gonna be the 30 day process again to get my money. This isn't right. All I'm asking for is a receipt for money I paid them and they won't give it to me.

  

  Business response

  11/01/2021

  Business Response /* (1000, 5, 2021/11/01) */ Mr. ********, Stenger & Stenger, P.C. is in receipt of your BBB Complaint. Subsequent to the receipt of your complaint, the letter which you seek was indeed emailed to you. We apologize for any delay you may have experienced. Further, while a garnishment release was previously filed, please understand that sometimes there may be a delay in releasing a garnishment, whether that be due to delayed processing by the court, and employer, or otherwise. If it is the case that a garnishment was not timely released, our office will send any relevant funds back to the court or your employer, or issue you a refund, as applicable. We hope this helps to resolve your concerns. If you have any further questions, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩