ComplaintsforStenger & Stenger, PC

• Initial Complaint

  07/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I just received a summons that I am being sued again by ************************** representing attorney Firm ******** and ******** which happens to own Capital Alliance. Apparently I was sued and a judgement placed in 2012 that I had no knowledge of and now are attempting to extend for the judgement for another 10 years. ******** and ******** can say their records show that they had tried to contact me on the phone If they did, they violated the fair debt collection act by not clearly identifying themselves. No letters and no attempts to siege my bank account. The first time I heard about this debt was in Jan 2022 when I received a collection letter regarding my former **** card services and the last 4 digits of my card number and I owed 5,900$ and that I could take advantage of one of the two payment plans . One for 40% off if. The other for 25% off. Since I had no clue about the judgement ( i have had bad credit due to other things but since 2018 when my identity was stolen was when I did what I needed to do to repair my credit) since a judgement goes off your report after 7 years, it wasnt there anymore) I wrote a letter asking for more information about the original amount I had originally owed to **** and I included a copy of my permanent and total 100% disability benefits because I am judgement proof I made the mistake of not sending it certified mail. It was extremely difficult to find any information from HBHC because the sold everything to *********** in 2012 and are now an international company. I knew I had a CC with them that had a very low limit. 300 or *************************************************************************************** **** due to inactivity. Nothing about sending it to collections. I cant remember if I owed money This means that they sued me the first time two years past the statue of limitations and that is illegal! Now they are wanting to *** me again 10 years later on a judgement based off an illegal lawsuit?

  

  Business response

  07/07/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated you were unaware of this debt,Stenger & Stenger did not correctly identify themselves in contact with you, and that their original judgment was entered passed the statute of limitations. Please note that our records indicate that you signed for certified mail service of the original claim on June 18, 2012. Furthermore, since service Stenger & Stenger has made numerous attempts to contact you by phone with no success.  Regarding the original judgment being passed the statute of limitations, please note that a judgment in the underlying matter was granted on 07/18/2012 and service of the current action to renew the judgment was served prior to expiration of that judgment.  As such, the statute of limitations has not expired. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.

• Initial Complaint

  05/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Recently resolved a disputed delinquent account that went to court without my knowledge. There has been no attempt by Stenger&Stenger to update me on the status of the account since the account was updated. Very unprofessional business practices by this company.

  

  Business response

  06/06/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated you were never sent any correspondence regarding your account that was recently resolved. Please be advised, we are still waiting on the garnishment funds to close out the account. Once those are received a satisfaction will be filed with the court, and you will receive a copy of the entered satisfaction from the court. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  05/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was served papers from this agency on 2 separate accounts they took over. Contacted & came to an agreement. Informed them my friend would be calling to make the payment. Gave them his name so he had permission to do so. Apparently when he called there was information he needed (which he wouldnt have known unless I told him) but I was not told this when I informed the lady that hed be calling. He called, made a one time payment totaling the agreement for both accounts. Heres the best part, none of that was noted on my account, so instead of the agency calling me to question the distribution of the payment, they decided to split the payment in half. Which left one account w an over payment of what was owed & the other account w a balance. (This, according to agreement of balance owed) however since there was nothing in my account about the agreement, it left both accounts w a balance!!!So I had to call AGAIN, to get things ironed out. At this time, I was also told I would be receiving a letter that I had to sign and return to have terms met. Again, something I wasnt told prior. Ok fine.Fast forward several days, as I check the mailbox daily, I finally received mail, but it was a new court date. Why? Because apparently since they dont have their sh*t together, it showed balances werent fulfilled. And because I DID fulfill it, I didnt go to original court date. So Ive now received a letter for a continuous & if I didnt show there would be a judgement against me.So I called AGAIN!!!! Thought things were ironed out. Gal insisted she got w the legal department to get rid of new court date & to make sure the appropriate letter was sent out that I had to return agreeing to fulfillment. I finally got the letter this ***** ***** WRONG! Even though two letters say I fulfilled & $0 balance is owed, the two I have to sign, one states I now agreed to the actual full balance! And I owed over $500? This is still affecting my credit! Unprofessional!!

  

  Business response

  06/03/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you expressed your dissatisfaction with our handling of your settlement. Please be advised, Stenger & Stenger has closed both files as settled in full, with zero-balance letters issued on or around 5/20/2022.  Furthermore, dismissals for both accounts are being filed with the Court. Regarding the settlement letter, a new settlement letter is being mailed to your verified address and we apologize for any inconvenience. Please further note we are not a credit reporting agency and cannot speak on behalf of LVNV Funding, LLC in regard to such. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer response

  06/07/2022

   
  Complaint: 17289063
  
  I am rejecting this response because:
  Again, if you looked at the files Ive attached with initial complaint you will see that the letters you sent me are very incorrect. And if you took time to look at my file, you will see a consistent track of errors on your behalf. Which has made this process drag out a month longer than it needs to be. Im still waiting for the correct letters Im to return and sign. But thanks for not owning your errors and addressing what the complaint is about. Your response is very copy and paste. Probably a very big reason for all the errors this agency continues to make. 

  Sincerely,
  
  ***************************

  

  Business response

  06/14/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you expressed your continued dissatisfaction with our handling of your settlement, and rejection of our first response. Stenger & Stenger apologizes for any confusion our initial settlement letter may have caused; however, we hope that, to date, you have received the updated settlement letter, to go along with zero balance letters and dismissals from the court. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C. 

  Customer response

  06/16/2022

   
  Better Business Bureau:
  
  

  I really want to express that it should never take 5-6 calls after a payment is made to get things settled properly. This was a very bad attempt to collect a debt. Yes, life happens, but this was more stressful than just having the debt out there. The communication was awful. And I pray I never have to do business w you again.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My employer received a garnishment writ to withhold my wages for a 6 year old debt. This law firm, has never sent me letters regarding this debt to arrange payments or settle, nor did I receive court filings of this garnishment. Now, it has been impossible to get a hold of them to make payment arrangements or reach a settlement. The amount they will be garnishing from my wages leaves me with a negative bank balance. This should not be allowed without notifying someone, and should not be allowed without trying to resolve the debt.

  

  Business response

  05/25/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated you were never sent any letters regarding the debt to arrange payments or settle the account. Please note Stenger & Stenger attempted numerous calls to the phone number listed on the BBB complaint, but none were answered; additionally, all letters and court documents have been sent to the address verified on the complaint,including a settlement offer.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at *************.  Regards, Stenger and Stenger, P.C.

  Customer response

  05/25/2022

   
  Complaint: 17248936
  
  I am rejecting this response because:

  This is misinformation. There have been no phone calls nor was I ever sent court documents or settlement letters. 
  
  Sincerely,
  
  ***********************

  

  Business response

  06/03/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated our previous response was inaccurate. Please note our records show that we attempted calls to your number ending in **** on the following dates: 3/10/2020, 3/13/2020, 3/16/2020, 3/27/2021, 3/29/2021, 04/01/2021, 02/09/2022 all of which resulted in no answer. In regards to the documentation sent via mail, our records show that correspondence was sent on or about 03/05/2020 and 05/15/2020 to the address listed in the documentation provided.  Furthermore, court documents have been sent to said address as well. If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

  Customer response

  06/09/2022

   
  Complaint: 17248936
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been trying to make a payment with Stenger and Stenger on behalf of one of my employees. They have made it near impossible to make such payment. They have a system of automated messages that take you no where. I have repeatedly asked for a call back. I have received no response.

  

  Business response

  05/06/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated you have been trying to make a payment on behalf of an employee and that you have repeatedly asked for a call back without response.  Subsequent your complaint we did speak with you on 4/29/22 and the payment was made.  We have pulled call records for the phone number provided within this BBB Complaint and show one voicemail with a call back request made 4/29/22.  There were three other calls received and abandoned without a call back request.  If you have any further questions you would like to discuss, please do not hesitate to contact our office at *************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  04/03/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  08/06/2021 request and writ for garnishment income tax refund credit for $3,257.81 CASE NO. ********* 02/03/2022 ***************** ****** of ******* offset per MCL432.32 $2,500 and sent to ******** ********** of ********* Per Garnishment Disclosure 02/08/2022 $2,500 will be sent in 28 days to Stenger and Stenger. As of 04/03/2022 this payment has not posted to the payment site and no reply to several texts and emails about this payment for CASE NO. *********

  

  Business response

  04/12/2022

  Stenger & Stenger, P.C. is a law firm that represents ********, N.A. ("********") regarding a **** **********, account number ****************.  This is in response to the BBB Complaint filed against Stenger & Stenger, P.C. dated April 4, 2022 in which you have indicated our office has not posted the $2,500 tax refund credit and have not replied to texts or emails.
  
  Our office did receive, and post said funds on March 24, 2022 to your account.  Please note we are in receipt of the email you sent March 26, 2022, however, we are unable to communicate via text or email at this time.  Our office will send you a letter in the mail with your current balance.  Please also note that our payment site does not store balance information. 
  
  Stenger & Stenger, P.C. denies any wrongdoing and states that its actions were in compliance with all state and federal laws.  We hope this helps to resolve this matter.  If you have any questions or concerns, or need any additional information, please do not hesitate to contact our office at ************.                                                                                           
  Sincerely,

  STENGER & STENGER, P.C.

   

  Customer response

  09/27/2022

   
  Complaint: 16978189
  
  I am rejecting this response because: Starting March 23, 2021 began paying settlement of $3,507.81 at $50 a month thru January 23, ****. I made final payment $257.81 on 09/19/2022 for total of $3,507.81 paid and $0 balance 52 months early. I have requested numerous times for a letter showing settlement paid in full with $0 balance and requested the writ for garnishment (income tax refund/credit) issued 08/06/2021 be canceled from the ******************* of ********* Stenger & Stenger have not supplied me anything showing settlement agreement met and writ for garnishment canceled/ recended or ended.
  
  Sincerely,
  
  ***********************

  

  Business response

  10/07/2022

  To Whom It May Concern:
  
  Stenger & Stenger, P.C. is a law firm that represents Citibank, N.A. ("Citibank") regarding a Citi Mastercard,account number ************9342.  This is in response to the BBB Complaint filed against Stenger & Stenger, P.C.dated April 4, 2022, in which you have indicated our office has not sent a settlement paid letter or cancelled the writ of garnishment despite numerous requests.
  
   Stenger &Stenger received your final payment on September 19, 2022; unfortunately, your request for the zero-balance letter made on your September 27, 2022 call and within this BBB complaint was the first request Stenger & Stenger received.The zero-balance letter was sent on the same day, and you should receive it via mail shortly, if not already. The satisfaction has been sent to the court which will release the garnishment.                                                                              
  Sincerely,
  
                                                                                                  STENGER & STENGER, P.C.

• Initial Complaint

  03/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had received a letter from stenger andstenger about a debt from an unpaid credit card I had. They took over my debt and contacted me to collect the debt. I had set up a payment plan and all went well, I had financial hardship and fell behind on these payments. The payments were much higher than I could afford but I really wanted the debt resolved as it is from a credit card I had in 2013. I had contacted them to start payments again, I made payments again and they kept sending me bills with an increasing total balance even though I had made payments so I requested documentation of my total debt owed and showing my previous payments made decreasing the total and why the amount was increasing rather than decreasing. I never received documentation of this. I refused to make any payments After that without knowing the exact amount I owed and why and where these charges were coming from. I felt I was being scammed and did not trust making payments anymore at this point. They eventually garnished my wages. This was a relief to me and that the debt would be paid off and I could move on with my life. The garnishment was fulfilled and I was contacted by my employer that they over garnished my wages and were issuing me a refund Check. After my garnishment was fulfilled, a year later I am now receiving notices that I once again owe them money. I do not understand how I owe them money when they garnished the debt from my wages and the garnishment was fulfilled as of March 2021. It is now March of 2022 and I am now receiving notices that I need to pay again. The manner in which this company handles things is disorderly and I do not trust them with my money or information. I will pay any debt to which I owe as long as it is not through this company that has lost my trust entirely. I feel as if they are taking much more and doing it in a legal manner. I will not just blindly pay, they had the garnishment fulfilled I want to understand how they are legally able to do this.

  

  Business response

  04/05/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated that the debt was fulfilled via garnishment in March 2021.  Pursuant to our records, no funds were received by the court or by our office as a result of garnishment in 2021.  Thus, a balance remains due.  You also stated the balance was increasing; however, please note no interest is currently accruing and the balance has decreased appropriately by the amount of payments received.  We will be mailing you documents regarding the current balance and payments received.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  *********************************************** is attempting to garnish my check for an account with credit one **** that was a part of a bankruptcy and it has been also removed from my credit report for over seven years Ive called them and explain to them this about three years ago and then most recently they try to file a another garnishment against me which with no grounds this is not even on my credit report I checked all three credit bureaus this account is no longer on there **** about the debt from credit one intern sent it to this company and theyre trying to garnish a check which by law even with that how are you Trying to garnish my check for an account that no longer exist Ive called credit one and Ive called **** and they both say that Stenger and Stenger is going about this by themselves

  

  Business response

  04/04/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated we are garnishing you for an account which was included in bankruptcy and that the account no longer exists.  The account in question was opened in November 2014.  The only bankruptcy located which was filed since the opening of this account was on 2/1/20 and that bankruptcy was dismissed on 3/1/21.  As such, the account remains due and the garnishment filed by Stenger & Stenger, PC on behalf of its client **** Funding, LLC, is proper.  Please be advised Stenger and Stenger, P.C. does not report to credit bureaus and cannot speak on behalf of **** Funding, LLC in regard to such.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************. Regards, Stenger and Stenger, P.C.

  Customer response

  04/04/2022

  
  Complaint: 16948142
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******************************

  Customer response

  04/08/2022

  Please provide proper documents of debt, and that this not bought and you represent the original creditor

  

  Business response

  04/12/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you requested documentation.  Please be advised our office is mailing a letter with applicable account documentation to the address provided in this BBB Complaint.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at *************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  03/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received garnishment papers from Stenger on March 10, 2022. I called their office immediately. We settled on an amount and paid $1,000. I was told they couldn't give me any documentation of the transaction nor the proof of garnishment release to be processed. Today, March 18th I received additional papers for "continuing garnishment" granted by the court. I again, called immediately and was misquoted not only my balance but that the release was not processed until today. *** backtracked and then stated the release was processed on the 14th but there is a delay in the court. He offered to email the release to the court if they didn't receive it, later stating in the call that he couldn't do that. When I asked for any documentation, proof or receipt, I was told that they could not legally provide that to me and there was nothing else to do. This has caused me a great deal of anxiety not knowing the status of my account, blindly giving my bank account info with no documentation of the money that I have paid or the release.

  

  Business response

  03/25/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated a settlement was agreed to then you received additional garnishment papers but could not get requested documentation or proof of receipt.  A settlement agreement which outlines the payment you already made was mailed to you on 3/14/22.  A garnishment release was mailed to the court for entry with a copy mailed to yourself and your employer on 3/14/22.  The document you may have received on 3/18/22 regarding the garnishment was the court stamped entered copy, it was not a new or additional garnishment.  Subsequent to your BBB Complaint and in an effort to expedite the release our office sent an electronic copy on 3/24/22 to your employer.  We do apologize for any frustration or confusion you may have experienced while speaking with our representative.  Please be advised Stenger and Stenger, P.C. does not report to credit bureaus and cannot speak on behalf of **** ******** *** in regard to such.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger, P.C.

• Initial Complaint

  03/03/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This company has already garnished my taxes, and now trying to do it again. They are over the statue of limitations, breaking HIPPA, and more. They will not return my call or send any information. I am getting well versed in criminal law, civil rights, statue of limitations, and more. I have had ******** and work insurance. They brought this debt from another company who was also paid. The ***************** is sending proof they already garnished me. ***** ************************* says they would not have sent over this **** or still try to collect on it, over 5-7 years. These bills they are saying I owe is not accurate. They won't even call back or anything to assist me. The ******* court house granted the garnishment, but the paper came a month later. I need help.

  

  Business response

  03/04/2022

  Stenger & Stenger, P.C. is in receipt of your BBB Complaint wherein you stated we are garnishing your taxes again, are over the statute of limitations, breaking HIPPA, wont return your call and wont send information.  Stenger & Stenger, P.C. denies any wrongdoing and states that its actions were in compliance with all state and federal laws. Judgment was granted in 2014, which was prior to the statute of limitations, and does not expire for 10 years in the state of Michigan. We did file a tax garnishment against your return for the year of 2020 but a balance remains due and owing, therefore, a new tax garnishment against your return for the year of 2021 was filed.  Our office did recently receive a voicemail from you asking for a return call and we attempted to call you at the same number on 3/3/22 but there was no answer.  Stenger and Stenger, P.C.has mailed you documentation regarding your accounts no less than three times since 2015.  Most recently the documentation was sent on or about November 23, 2021 to the address you have provided within this BBB complaint.  If you have any further questions or would like to discuss, please do not hesitate to contact our office at **************.  Regards, Stenger and Stenger,P.C.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩