ComplaintsforPediatrix Medical Group

Medical Billing

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Initial Complaint
05/04/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Received an initial **** of $239 a couple of months after my daughter was born in Feb 2021. I called to provide our ******** information, was told it was handled and I would never hear about it again. Received another letter a couple of months after that saying the information wasnt correct. I then submitted my info in the mail to make sure there would be no mistakes. Received ANOTHER letter a couple of months after that saying they still didnt have the correct information. Submitted it online that time. Received yet another letter saying the information was still not correct and realized it was because they kept entering it as Virginia ******** instead of Maryland. So I called to make them aware they I had done everything right multiple times and they needed to change it to Maryland not Virginia. They called me and claimed theres no record of me and my daughter being on ******** at the time of her birth which is completely false. So this time I was asked to submit a photo of her ******** card by email. I feel like this is an absolute scam and they are beating around the **** and trying to scare me into just paying the ****. If this ends up on my credit that I have worked very hard on improving I will be seeking legal action against this company. I should not continue to be harassed over a year after my daughter was born because they cannot understand the difference between two different states.
Business response
05/05/2022

05/05/2022

BBB of West ********
********************************
************, ** 49546

ATTN: *************************

RE: 17140491

This is in response to a complaint filed by ***************************** regarding services rendered by Pediatrix medical group. Elevate provides billing services on behalf of Pediatrix medical group.As a result, Elevate handles invoicing and customer service calls related to *********************** billing.

We would like to extend an apology for the frustration experienced by *****************************. Our primary objective is to resolve concerns directly with patients. We apologize we were unable to assist ***************************** without the assistance of your office.

We have placed the account under review and will have a supervisor contact *****************************.

Sincerely,

*************************
Escalation Manager|**********
************
Initial Complaint
05/02/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I delivered my baby at ********************************* in ***** ** and received care through the hospital. Apparently some of their providers contract through this horrific business "Pediatrix Medical Group". Despite paying all of my bills through St. *******, I found out that I had outstanding bills to this Pediatrix Medical Group after they sent me to collections after never having contacted me about having bills, never having received a single phone call or email or snail mail message about having bills. After I spoke with the collections debt collected, she said that Pediatrix Medical Group is notorious for sending people to collections without verifying any billing information or attempting to contact the patient because they are too lazy to do their own billing. They are ruining peoples lives and livelihoods and credit scores with their methods. I would have paid them if I even knew I owed them money or had received a ****. As a physician myself, I am horrified at the way that they handle their billing department and would never want to work for such an unscrupulous company that sends people to collections without ever having sent them a **** in the first place!
Business response
05/05/2022

05/05/2022

BBB of West ********
********************************
************, ** 49546

ATTN: *************************

RE: 17134342

This is in response to a complaint filed by *************************************** regarding services rendered by Pediatrix Medical Group. Elevate provides billing services on behalf of Pediatrix Medical Group.As a result, Elevate handles invoicing and customer service calls related to *********************** billing.

We would like to extend an apology for the frustration experienced by ***************************************. Our primary objective is to resolve concerns directly with patients. We apologize we were unable to assist *************************************** without the assistance of your office.

We have placed an escalated review on this account and will have a supervisor make contact with ***************************************.

Sincerely,

*************************
Escalation Manager|**********
************
Initial Complaint
05/02/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My son was born in February 2022 with the help of a midwife and nurses at our local hospital (************************). Today, my husband and I received a **** from Pediatrix requesting a payment of ****** for the "attendance at delivery" of a provider named "*************************************** MD". Neither my husband nor myself recall ever even meeting a person by this name and I did not see a doctor while there, as previously stated. If I had needed to see a doctor during delivery, it would have been one through the ***GYN practice that I utilized or afterwards, my son's pediatrician (********************). We called Pediatrix to address the issue and we were told that they could not give us any additional information/a detailed summary of the services we were being billed for and to email customer service our complaint. We then called our local hospital to ask about the services and the **** and were told they had no record of Pediatrix as a contracted third party provider. Then out of sheer curiosity, we googled "*************************************** MD" and it states that she works in a completely different state than the state that we live in.We are extremely skeptical about the legitimacy of this ****. Thank you for any help or assistance!
Business response
05/05/2022

05/05/2022

BBB of Western ********, Inc.
3330 ***************
************************************

ATTN: *************************

RE: 17133984

This is in response to a complaint filed by ********************* regarding services rendered by Pediatrix medical Group.Elevate provides billing services on behalf of Pediatrix medical Group. As a result, Elevate handles invoicing and customer service calls related to *********************** billing.

We would like to extend an apology for the frustration experienced by *********************. Our primary objective is to resolve concerns directly with patients. We apologize we were unable to assist ********************* without the assistance of your office.

We have placed this account on an escalated hold for further review. We will have a supervisor reach out to *********************.

Sincerely,

*************************
Escalation Manager|ElevatePFS
************
Customer response
05/05/2022

Complaint: 17133984

I am rejecting this response because:
Being placed on "escalated hold" does not resolve the issue of legitimacy. I deem this **** as illegitimate and have requested that it now be reviewed by an attorney for fraud.
Sincerely,

*********************
Business response
05/26/2022

05/26/2022

BBB of West ********
********************************************************************** 49546

ATTN: *************************

RE:17133984

This is in response to a complaint filed by ********************* regarding services rendered by Pediatrix Medical Group.

We are reviewing ******************* account in question, and a supervisor has reached out and left voicemails on 05/05/22, and 05/23/22. The account is currently still on hold and once we have a resolution, we will follow up with ****************. We appreciate your patience in this matter.

We will again, have a supervisor reach out regarding this matter to better explain the charges.

Sincerely,

*************************
Escalation Manager|ElevatePFS
************
Tell ** why here...
Initial Complaint
04/29/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
ID ******* - received a **** as pediatrix medical group used the wrong CPT code when billing my insurance. This procedure and provider is in network and covered (literally had the same thing done a year prior, same amount, same provider etc. and it is 100% covered). I called the insurance company and they said pediatrix needs to re-send the correct code. I called pediatrix to advise them what indurance said and they said my insurance needs to send them a form...etc. its just back and forth for over a month now. I need pediatrix to remove this charge, due to their billing error, and I need to receive in writing from them a notice of 0$ account balance so I can never deal with their lack of organization again.
Business response
05/05/2022

05/05/2022

BBB of West ********
********************************
************, ** 49546

ATTN: *************************

RE: 17123611

This is in response to a complaint filed by ******************* regarding services rendered by Pediatrix Medical Group. Elevate provides billing services on behalf of Pediatrix Medical Group. As a result, Elevate handles invoicing and customer service calls related to *********************** billing.

We would like to extend an apology for the frustration experienced by *******************. Our primary objective is to resolve concerns directly with patients. We apologize we were unable to assist ******************* without the assistance of your office.

We have placed this under an escalated review and will have a call placed to guarantor.

Sincerely,

*************************
Escalation Manager|ElevatePFS
************
Customer response
05/10/2022

Complaint: 17123611

I am rejecting this response because: I am not interested in hearing who works on behalf of your company or who handles billing, etc. The **** says Pediatrix on it so you can solve it. I will not accept this as resolved until a $0 balance is received in writing. You will need to figure it out and then contact me with the end result.

Sincerely,

*******************
Business response
05/26/2022

05/26/2022

BBB of West ********
********************************************************************** 49546

ATTN: *************************

RE:17123611

This is in response to a complaint filed by ******************* regarding services rendered by Pediatrix Medical Group.

We are reviewing Mr. ***** account in question, and a supervisor has reached out. The account is currently still on hold and Mr. **** has been in contact with our office. Once we have a resolution, we will follow up with Mr. ****. We appreciate your patience in this matter.

Sincerely,

*************************
Escalation Manager|ElevatePFS
************
Initial Complaint
04/22/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My son was born under traumatic circumstances 9/12/2020 at ***************** On 3/23/2022 we were billed a total of $2,860.09 in 10 separate bills. When my insurance company reached out to Pediatrix Medical Group regarding why 1 1/2 years to **** us they were told there was a "glitch" in their system. This does not appear to be a reasonable business practice and I'm curious if there are laws against billing 1/5 years after the fact. I would like these bills cancelled.
Business response
04/27/2022

04/27/22

BBB of West ********
********************************
************, ** 49546

ATTN: *************************

RE:Complaint ID ********

This is in response to a complaint filed by ***************************** regarding services rendered by Pediatrix Medical Group. MedData provides billing services on behalf of Pediatrix Medical Group. As a result, MedData handles invoicing and customer service calls related to ******************************* billing.

We would like to extend an apology for the frustration experienced by *****************************. Our primary objective is to resolve concerns directly with patients. We apologize we were unable to assist ***************************** without the assistance of your office.

We were unable to locate account details for *****************************. We will have a call placed to him for further review.

Sincerely,

*************************
Escalation Manager|MedData
************
Initial Complaint
04/07/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In September of 2021, I gave birth to my first child. As much joy as the event brought it also left a very distasteful experiences when it came to my daughters care. Upon delivery my baby was in great health, on the first night around 3am nurses came in and asked if they could take my baby to give her a bath (very medicated and exhausted from nurses coming in every 30 minutes I agreed to let them take her). Amazingly no one else came in between that time and the time that I woke around 7am. I find that my baby was never returned and was submitted to the Nicu bc she became jittery during her bath NOT A SINGLE NURSE CAME IN TO LET MY HUSBAND AND I KNOW SHE WAS SUBMITTED TO THE ******* I found out when waking and having to call a nurse into my room to ask where my baby was at! My baby was kept in the nicu for 3 days yet was in perfect health (this experience was extremely frustrating for my husband and I). Aftermath, bills start coming in. We received our normal delivery bills and now on top of that we received a separate nicu bill from pediatrix medical group (for a nicu stay THAT SHOULD HAVE NEVER HAPPENED!!!! I am absolutely disgusted that we had to go home without our baby because she became jittery during her bath and was never consulted about the matter until I HAD TO ASK. With the excessive amount of bills that came I asked if we could have any financial help with this particular bill bc we could not afford to pay this on top of our other hospital bills. I was told we could have a 20% discount but had to wait until our claim was finished processing. After a few weeks of waiting and the claim being completed I called back and tried to pay the discounted amount that was previously discussed. NOW, I am no longer able to have a discount because in the weeks that passed THEY DECIDED TO CHANGE THEIR POLICY I asked to have the policy change documentation sent to me to which they could not provide. I am now paying over 2k for an unnecessary nicu stay. I AM DISGUSTED!!
Business response
04/08/2022

04/08/22

BBB of West ********
********************************
************, ** 49546

ATTN:*************************

RE: Complaint ID ********

This is in response to a complaint filed by ***************************** regarding services rendered by Pediatrix Medical Group. MedData provides billing services on behalf of Pediatrix Medical Group. As a result, MedData handles invoicing and customer service calls related to ******** ******* billing.

We would like to extend an apology for the frustration experienced by *****************************. Our primary objective is to resolve concerns directly with patients. We apologize we were unable to assist ***************************** without the assistance of your office.

We currently have the account under an escalated review and will follow up once a resolution.

Sincerely,

*************************
Escalation Manager|MedData
************
Customer response
04/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, although I appreciate the apology, I do not find that this response will resolve the issue until someone directly reaches out to me and offers a possible reduction of the bill that was once offered and then taken back during the claim waiting period. I do not find that this was the right way to handle the situation especially after the company could not provide legal documentation to verify the policy change that caused them to rescind a 20% discount. In addition upon asking to speak with a supervisor they never did allow me that opportunity saying that they would call back and to no surprise never did. This is not how a company should do business, it is very clear that this is a business that does not care for patients but instead focuses on their financial gain.

Sincerely,

**************************************
Customer response
04/14/2022

Complaint: 17002417

I am rejecting this response because: Date Sent: 4/8/2022 11:00:46 AM

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, although I appreciate the apology, I do not find that this response will resolve the issue until someone directly reaches out to me and offers a possible reduction of the **** that was once offered and then taken back during the claim waiting period. I do not find that this was the right way to handle the situation especially after the company could not provide legal documentation to verify the policy change that caused them to rescind a 20% discount. In addition upon asking to speak with a supervisor they never did allow me that opportunity saying that they would call back and to no surprise never did. This is not how a company should do business, it is very clear that this is a business that does not care for patients but instead focuses on their financial gain.

Sincerely,

**************************************

Sincerely,

*****************************
Business response
04/29/2022
04/29/22

BBB of West ********
3330 ***************
************, ** 49546

ATTN: *************************

RE: Complaint ID ********

This is in response to a complaint filed by ***************************** regarding services rendered by Pediatrix Medical Group. MedData provides billing services on behalf of Pediatrix Medical Group.As a result, MedData handles invoicing and customer service calls related to ******** ******* billing.

We would like to extend an apology for the frustration experienced by *****************************. Our primary objective is to resolve concerns directly with patients. We apologize we were unable to assist ***************************** without the assistance of your office.

This issue is still under review and continues to be followed up on internally. Please accept our apologies for the oversight in posting a response to the 4/18 rejection. We hope to have the outcome of this review soon.

Sincerely,

***************************
Escalation Manager|MedData
************
Customer response
04/30/2022

Complaint: 17002417

I will go ahead and assume that this complaint will be under review until I pay the entire balance in full. Your company is a JOKE!!! You do not have your customers well being in mind and are ONLY concerned about money. I CANNOT STRESS ENOUGH HOW DISGUSTED I AM WITH YOU ALL!!!!!!!! I will not lower myself to a standard of typing fowl language to express my distaste but I am whole heartedly repulsed by Pediatrix. You all should not be in business, professional scam artists. And as for BBB, you arent much better either.
THANK YOU ALL FOR WASTING MY TIME!!!

Sincerely,

*****************************
Initial Complaint
03/31/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received a **** for prenatal care totaling $3241.04 due May 1, 2021 and paid in full. My payment posted May 10, 2021. Shortly after, I received an updated **** for $4335.95 (for both the earlier charges and additional services) dated May 10, 2021 with a letter stating, "In appreciation of your loyalty to Pediatrix Medical Group, we are offering you a 30% pay in full discount if you can pay your payment balance in full within the next 15 days of this offer." They printed the new **** and letter without considering my payment. Applying their offer to the total results in $3035.16, or $205.88 less than I'd paid. I called to confirm I'd have 0 balance, but was told the letter didn't apply to the statement it came with but only the unpaid $1094.91 (the letter itself does not suggest this) and that the offer was only valid until 8pm the day I called. I complained and was told someone would call me back. I called again that afternoon and spoke to ******. He told me he'd file a complaint with the billing office. I heard nothing from Pediatrix again until they mailed me a past-due **** for $1245.27 (for the remaining balance and yet additional services predating the others) dated Feb 16, 2022. I called again and spoke to Cassy and then *** on Mar 3, 2022 about the ****. *** told me my account would be put on hold and zeroed out. Today, Mar 31, 2022, Pediatrix notified me by call that my request to dismiss the **** because I'd already paid the discounted amount had been denied and that I owed the full $1245.27. I spoke to a supervisor ******* who reiterated that the letter had only applied to the unpaid balance and said they could no longer offer any discount because of how much time had passed. My chief complaints are that, had I waited until after May 10, 2021 to pay, they'd have been satisfied with even less than I've already paid them and, further, that their promised discount only expired because it took so long for them to consider my request or to send another ****.
Business response
04/01/2022

04/01/22

BBB of West ********
********************************
************, ** 49546

ATTN: *************************

            RE: Complaint ID ********

This is in response to a complaint filed by ********************* regarding services rendered by Pediatrix Medical Group. MedData provides billing services on behalf of Pediatrix Medical Group. As a result, MedData handles invoicing and customer service calls related to *********************** billing.

We would like to extend an apology for the frustration experienced by *********************. Our primary objective is to resolve concerns directly with patients. We apologize we were unable to assist ********************* without the assistance of your office.

We are currently reviewing the concerns of ********************* and have her account on an escalated hold review.We will follow up with her once a resolution.

Sincerely,

*************************
Escalation Manager|MedData
************
Customer response
04/09/2022

Complaint: 16968115

I am rejecting this response because it is merely an acknowledgement of what they should already know. I have already been told this exact thing twice and had my account placed on hold (once for 9 months). The last time a hold was placed I was told my account would be zeroed out but evidently they did not do that.

Sincerely,

*********************
Business response
04/18/2022
04/18/22

BBB of West ********
********************************
************, ** 49546

ATTN: *************************

            RE: Complaint ID ********

This is in response to a complaint filed by ********************* regarding services rendered by Pediatrix Medical Group. MedData provides billing services on behalf of Pediatrix Medical Group. As a result, MedData handles invoicing and customer service calls related to *********************** billing.

We would like to extend an apology for the frustration experienced by *********************. Our primary objective is to resolve concerns directly with patients. We apologize we were unable to assist ********************* without the assistance of your office.

We are currently reviewing the concerns of ********************* and will have a supervisor reach out to her via phone call.

Sincerely,

*************************
Escalation Manager|MedData
************
Customer response
04/19/2022

Complaint: 16968115

I am rejecting this response because:
I'm sorry to reject this resolution but I have already spoken to multiple people at Pediatrix including supervisors and no resolution is reached. I am promised that the charges will be dismissed and then when I finally hear back from someone the charges are still there.

Sincerely,

*********************
Business response
05/05/2022

05/05/2022

BBB of West ********
********************************
************, ** 49546

ATTN: *************************

            RE: 16968115

This is in response to a complaint filed by ********************* regarding services rendered by Pediatrix medical Group. Elevate provides billing services on behalf of Pediatrix medical Group. As a result, Elevate handles invoicing and customer service calls related to *********************** billing.

We would like to extend an apology for the frustration experienced by *********************. Our primary objective is to resolve concerns directly with patients. We apologize we were unable to assist ********************* without the assistance of your office.

We are reviewing this account and will have a supervisor reach out to *********************.

Sincerely,

*************************
Escalation Manager|**********
************
Customer response
05/05/2022

Complaint: 16968115

I am rejecting this response because: This is the same message they have already given twice and there still has been no resolution and no action on their part to contact me.

Sincerely,

*********************
Business response
05/24/2022

05/24/2022

BBB of West ********
********************************
************, ** 49546

ATTN: *************************

            RE: 16968115

This is in response to a complaint filed by ********************* regarding services rendered by Pediatrix Medical Group. It appears one of our supervisors spoke to ***************** on 05/05/22, and was able to offer a 30% discount. The account for ***************** is now resolved, and shows a zero balance.

Sincerely,

*************************
Escalation Manager|**********
************
Customer response
05/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
03/19/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a letter this week from pediatrix medical group stating that I am past due for $843.00 and it is my final notice. It states for charges on 07/28/2020, for my daughters birth...almost two years ago and I never once received a bill from them stating that I owe them. It also states that they didn't bill my insurance at the time and I am no longer with that insurance company. I cannot get any straight answers from the phone number that was given other than payment plans and this feels like such a scam. My credit score doesnt even show I own anything. Can't even bill the insurance company anymore for this and that would be this "companys" fault. If they do not resolve this issue and set my so called balance to 0, I will contact my lawyer.
Business response
03/21/2022

03/21/22

BBB of West ********
********************************
************, ** 49546

ATTN: *************************

RE: Complaint ID ********

This is in response to a complaint filed by *********************** regarding services rendered by Pediatrix Medical Group. MedData provides billing services on behalf of Pediatrix Medical Group. As a result, MedData handles invoicing and customer service calls related to ****** ****** billing.

We would like to extend an apology for the frustration experienced by ***********************. Our primary objective is to resolve concerns directly with patients. We apologize we were unable to assist *********************** without the assistance of your office.

We will attempt to reach out to *********************** to see how we can further assist.

Sincerely,

*************************
Escalation Manager|MedData
************
Initial Complaint
03/10/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I gave birth to my daughter July 2021 who needed to be in the **** for 5 days. Several months later, I received a **** of 11k for services rendered, from Pediatrix-Obstetrix Medical Group, not the hospital. I have called the number provided on the letter no less than 10 times in the last 3 months, always getting voice-mail, never a person. I have left a voice-mail every time I've called and never receive a callback. Today, I googled the business and tried the number provided on the website and again had to leave a voicemail. They have not run the **** through insurance, I can't get in touch with anyone to provide the insurance information, and don't even have an itemized **** so I could provide the information to my insurance company myself. I cannot just sit and wait yet again for them to contact me before time runs out for them to submit the claim to insurance. This is unfair debt collection and it needs to be resolved.
Business response
03/14/2022

03/14/22

BBB of West ********
********************************
************, ** 49546

ATTN: *************************

RE: Complaint ID ********

This is in response to a complaint filed by *************************** regarding services rendered by Pediatrix Medical Group. MedData provides billing services on behalf of Pediatrix Medical Group. As a result, MedData handles invoicing and customer service calls related to Elise ********* billing.

We would like to extend an apology for the frustration experienced by ***************************. Our primary objective is to resolve concerns directly with patients. We apologize we were unable to assist *************************** without the assistance of your office.

We will reach out to *************************** to see how we can further assist.

Sincerely,

*************************
Escalation Manager|MedData
************
Customer response
03/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
02/27/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Our son was born and in the **** of ********* hospital in ******* **. for 18 days, Dec. 17 2021 until Jan 3 2022. He is covered under my wife's insurance, ****** Permanente, from her employer. We received a **** from Pediatric Medical Grp, ********************** and Obstetrix based in Michigan. We had no idea who this company is and why we were being billed. The charges were for a Dr's visit for each off the 18 days my son was in the ****, one visit per day. I cannot say how long the first three days of visits were from the Dr as my wife was in intensive care and I was moving from floor to floor checking on them but the remaining 15 days of visits were no more than 3 to 5 minutes from the Dr. ** wasn't until the third visit that a Dr called me to tell me my son's condition that I found out he was being visited by a Dr. ********************** Medical Grp billed the insurance company $22,028 dollars for the 18 visits. That is an average of $1,223.77 per visit. ****** Permanente paid ********************** Medical $17,537.33 of the total ****. ********************** Medical Grp say the patient portion to pay is $4,490.67. This is outrageous! I contacted the insurance company, ****** Permanente, and was told that ********************** Medical Grp is a third party independent contractor that ****** Permanente hired for the pediatrician visits inside ********* hospital. We were never informed that the Drs visits were not hospital Drs or ****** Permanente Drs. The insurance company offered us no relief stating, "This is how we do it. They are in-network, deductibles, out of pocket maximum per individual, out of pocket maximum per family etc. etc.. I asked why we weren't informed when I called ****** Permanente before the birth to discuss costs and billing and they had no answer. Talking to ********************** Medical Grp they too offered us no relief from this ****. For a company to charge over $1,000 for a single 5 minute visit should be criminal. I would have cancelled all visits from the Drs after the third day had I known of these costs.
Business response
02/28/2022

02/28/22

BBB of West ********
********************************
************, ** 49546

ATTN: *************************

            RE: Complaint ID ********

This is in response to a complaint filed by *************************** regarding services rendered by Pediatrix Medical Group. MedData provides billing services on behalf of Pediatrix Medical Group. As a result, MedData handles invoicing and customer service calls related to *********************** billing.

We would like to extend an apology for the frustration experienced by ***************************. Our primary objective is to resolve concerns directly with patients. We apologize we were unable to assist *************************** without the assistance of your office.

We will escalate this matter internally and *************************** will be contacted with the outcome. Thank you for your patience in this matter.

Sincerely,

*************************
Escalation Manager|MedData
************
Customer response
03/04/2022

Complaint: 16812988

I am rejecting this response because: It is the 4th business day since receiving a response from Ped. Med. Grp thru BBB and I have yet to hear from anyone, ************************* or the Escalation Mgr. ************************* as stated by ******************. Personally, I don't expect to hear from anyone at Ped. Med. Grp concerning this matter. I do expect to hear from them the moment they want full payment for the grossly overcharged services my wife was billed for concerning Dr. visits for my son which I now understand that I could not have cancelled even if I wanted to. This Grp is a reason for the frustration and anger that Americans feel for the healthcare system. Charging an insurance company $1,128 for a 3 to 5 minute visit from a Dr. is unconscionable. The initial visit from a Dr. after the birth charged to the insurance company was $3,009.

Sincerely,

***************************
Business response
03/07/2022

03/07/22

BBB of West ********
********************************
************, ** 49546

ATTN: *************************

            RE: Complaint ID ********

This is in response to a complaint filed by *************************** regarding services rendered by Pediatrix Medical Group. MedData provides billing services on behalf of Pediatrix Medical Group. As a result, MedData handles invoicing and customer service calls related to ******* Reaumes billing.

We would like to extend an apology for the frustration experienced by ***************************. Our primary objective is to resolve concerns directly with patients. We apologize we were unable to assist *************************** without the assistance of your office.

We were able to escalate this matter internally, and have the account in question on hold while attempting to **** insurance. *************************** will be contacted with the outcome. Thank you for your patience in this matter.

Sincerely,

*************************
Escalation Manager|MedData
************
Customer response
03/11/2022

Complaint: 16812988

I am rejecting this response because: Multiple times the customer service people I have spoken to at Pediatrix Medical state that the insurance company, ****** Permanente, has already received and paid their portion to Pediatrix Medical. Over $17,500 was paid to Pediatrix by ******.
So why exactly is Pediatrix in contact with the insurance carrier?
Pediatrix Medical failed to ********************* for one ****, December 24th, 2022.

Sincerely,

***************************
Business response
04/08/2022
4/8/22

BBB of West ********
3330 ***************
************, ** 49546

ATTN: *************************

            RE: Complaint ID ********

This is in response to a complaint filed by *************************** regarding services rendered by Pediatrix Medical Group. MedData provides billing services on behalf of Pediatrix Medical Group. As a result, MedData handles invoicing and customer service calls related to ******* Reaumes billing.

We have received the inquiry from *************************** regarding rebilling the insurance. We have asked for an explanation for this action and are pending a response. We apologize that this matter is still ongoing and that we do not have the response timely. We continue to expedite this request internally and will contact *************************** with the outcome.

Sincerely,

***************************
Escalation Manager|MedData
************
Customer response
04/15/2022

Complaint: 16812988

I am rejecting this response because:

I didn't ask Pediatrix Medical Group to rebill the insurance company.
I stated Pediatrix Medical Group failed to **** the insurance company for Dec. 24th
I am willing to work with Pediatrix Medical Group once they start playing the ball game fairly.

Sincerely,

***************************

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