We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking Facilities

Ellis Parking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Reviews

This profile includes reviews for Ellis Parking's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ellis Parking has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Naome I

      Date: 01/22/2025

      Naome I

      Date: 01/22/2025

      t was Negative 2 degrees outside, their parking lot ‘pay as you exit’ machines did not work. Over 50 vehicles stuck for over an hour trying to exit. At a bare minimum. Company refused to open the gates and let people leave until paying the $30 they charge for an evening of parking. In other circumstances, acceptable. In the circumstances of the current weather, you would think the owner/people the owner puts in charge would have the common sense to change the rule for one night. There were two employees standing out there manning the machines by hand with no gloves, Visibly looking like they were freezing cold and shivering, with 50 more vehicles to manually assist, accumulating to about another two hours in those temperatures, based off of previous wait time and the minimal amount of cars that were able to exit. For the company to make around $2,000. That is pocket change to Ellis parking. Greed? Who is checking in on them, as a company that owns the entire city of Grand Rapids downtown parking? Who is protecting their employees and is anyone holding them accountable for their choices as an extremely profitable business in this city?

      Ellis Parking

      Date: 01/23/2025

      Thank you for your note. I am assuming that you parked on our '90 Market' lot, next to the ***********************? I have followed up with our staff to get their assessment. Yes, that frigid night was especially challenging. A repeat rogue customer actually bent the gate so badly, that we were unable to do anything with it, until one or our staff drilled out and replaced the shear pin.

      According to our ticketing records, we exited 150 (not 50) vehicles in 50 minutes. And we did have staff at each of the exits, trying to expedite the process. A final challenge was getting customers out of the lot, once they paid. On street traffic was heavy, and the roads were not good.

      One final comment from the on site staff member--"As for their concern about us employees, we were there doing our jobs. We wouldn't endanger ourselves."

      Please feel free to call me, if you feel further follow up is needed.

       

    Ellis Parking is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.