Business ProfileforLighthouse Property Management, LLC

I contacted the ******************* on 6/3/24 to inquire about why my rent increased by $165.00 (per the online portal) I received (2) different leases. One on the online portal & one in the mail which showed completely different terms. This was very confusing to me. After speaking to ************** in the ************ office I was then transferred to ****** in the **************** who explained that 9 months after my lease expired I was automatically put on a month to month rate in June despite never receiving an updated lease or notice of increase (this should have been done in September). I was simply told, one was never sent so we are doing it now. ****** then updated the online portal to reflect the (12) month rate as opposed to the month to month. I was also advised that both lease options should have been available online & she apologized for the confusion. I am very frustrated as I had to speak to 3 different individuals to try & resolve this issue. I dont understand how we could automatically be put on a month to month when no updated lease was ever sent with the option for a (12) month term. If this is supposedly normal practice as I was told by ******, then why as a tenant was I not notified of this at the inception of this relationship? Instead I was made aware once I attempted to make my rent payment & noticed the increased amount. Due to the fact this occurred on a non-business day, I was not able to contact anyone about this confirmed discrepancy causing me to make my rent payment (2) days late & although I am aware I did not receive a late penalty, I must make note I have NEVER been a day late in the 14 years I have lived at this property. I am very disappointed at the way this situation was handled by Lighthouse. Again I am a long term loyal *********** wish is that Lighthouse provides a much better effort in their communication ************************ going forward.