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Find a Location

Sakura Japanese Steakhouse has 1 locations, listed below.

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    Business ProfileforSakura Japanese Steakhouse

    Restaurants

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3540 Rivertown Point Ct SW, Grandville, MI 49418-3078
    BBB File Opened:
    8/9/2021
    Years in Business:
    9
    Business Started:
    10/23/2014
    Alternate Business Name
    • BAI LEE, LLC
    Contact Information

    Principal

    • Bi Yeng Chen, Owner

    Customer Contact

    • Bi Yeng Chen, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/30/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    Today, Monday, January 30th, my family and I went for dinner to Sakura Japanese Steakhouse. We had 7pm reservations. Two of my kids ordered the chicken hibachi. My oldest, ordered the steak and shrimp hibachi. My husband and I ordered the Fuji for two. I let the server know my noodles tasted sour, as if they had gone bad. The manager was quick to dismiss my complaint as my family ate some of their meal. She offered $5-$10 off but couldnt do more as no one else had complained. I asked her to take my meal off as I did not eat but a couple of bites before I noticed the taste and I did not want to take any of it home. The manager asked me to just leave the noodles aside and take the rest of the food to which I declined. The manager proceeded to get loud, gathering other peoples attention, including the family sitting across from us. I had a few employees as well as the family sitting in front of us smell my food as everyone had already added Yummy sauce to their meals and they agreed that the noodles smelled sour. The family sitting across from us agreed but said they didnt say anything before as it was their first time there. Two employees, including the chef, smelled my food, made a face but declined to agree or deny. I asked them if they didnt want to say anything because their employer was there and they just smiled, shrugged their shoulders, and stayed quiet. Why take the time to smell the noddles on my plate but not say anything after? The manager even asked the chef to convince me not to say anything as we were from the same country. The chef spoke Spanish but Ive no idea what country hes from. I found this offensive. At this point, Im looking for a refund of the food. I understand having to pay for the drinks but not our meals. I left my plate but brought my familys leftovers in case they get sick. They are in the freezer and we will not be eating them.

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