ComplaintsforHillsdale College - Imprimis

• Initial Complaint

  09/03/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Receiving daily spam messages.

  Business response

  09/04/2024

  Good Afternoon,

  Thank you for contacting us.  I have removed your information from our system.  This may take a couple of weeks to notice it will stop.  Thank you for your patience.  If you have an further questions or concerns, please don't hesitate to contact us again.

  Best,

   

  ****************************, Donor Services Support Manager.

• Initial Complaint

  08/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I receive emails daily with Hillsdale college as the sender but with various subjects attached including political ones. I have requested on many emails to unsubscribe but still get daily emails. When I hit unsubscribe on many it has a message stating the url doesn't exist. I want all emails stopped. Others state I will no longer receive emails but I do.

  Business response

  08/19/2024

  Good Afternoon,

  Thank you for contacting us!  I have removed the email address from our list.  You may receive one or two more but after that the emails should stop from Hillsdale College.  If you should still receive them after two weeks please don't hesitate to reach out again and I will dig further to find out why.

  Many blessings,

  ****** *****, Donor Services Support Manager

  ***** ********

  Customer response

  08/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much for your prompt response to my inquiry. I am hopeful that I will not receive any more emails from this institution. As a suggestion, they should update their "unsubscribe" system as this complaint would have been unnecessary if I could have simply unsubscribed as I've been able to do on many other company's emails. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Previously, I had requested to not be contacted further via mail by Hillsdale and this did cease communications. However, I recently again began to receive mailings to a new address. Evidently, personal information is being purchased or scraped to continue harassing individuals via Hillsdale's print "publication," Imprimis. I wish to receive absolutely no communications in any format from Hillsdale College or its affiliates. Receiving these mailings, with the incorrect name, title, and honorific, is akin to harassment based on both my gender and political affiliation and I will under no circumstances accept this any further. Please keep this contrived, anti-scientific ludicrosity out of my mailbox. Should I receive any further mailings, I will consider this harassment and will seek advice from my counsel.

  Business response

  07/10/2024

  In response to the complaint by *********************; we have suppressed the telephone number and any information given on this complaint and the record was marked as No Contact as of 7-10-2024. We do have an unsubscribe link on Imprimis publications that are sent out by e-mail. Constituents that receive Imprimis by mail simply need call or email to be removed from our mailings. Our phone number and email are listed on the back page of every Imprimis publication that is mailed out. We have a great team in place ready to receive your call and take care of your issues as fast as possible with call hours of Mon Fri 9AM to 5PM. When you visit the Hillsdale College web site home page, at the bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator at ************, and the Imprimis ************ number and e-mail. You can also get there by clicking on the menu and select the About tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the ************ number; and email that you can request to be unsubscribed, or ask Imprimis staff other questions about Imprimis.
  Mailings are set up 4 to 6 weeks in advance; there is no further action that we can take after a mailing file has already been sent to the printer for distribution. A few more items may be received that have already been mailed, but after that,all mail should stop. We are sorry that ********************* has had a bad experience with Hillsdale College Imprimis and want to assure that we have done everything that we can to honor the request for no further contact by Hillsdale College.
  
  Sincerely,
  Hillsdale College Imprimis

• Initial Complaint

  06/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Daily repeated texts messages (SMS) from hillsdale college. Replaying with stop does not work. Blocking the number does not work as it is different each message. I did not sign up for these text messages. I consider these text messages as harassment. I want these messages to stop I want hillsdale college to remove my contact information, remove from their source.

  Business response

  06/24/2024

  Good Morning -

  Thank you for contacting us!  I have removed the telephone number from our list.  We are currently looking into why the STOP feature isn't working.  Thank you for bringing this to our attention.  There may be a few texts that are cued up but after that they should stop.  If there are any further concerns, please don't hesitate to contact me.

  Best,

  ****** *****

  Donor Services Support Manager

  Customer response

  06/24/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Removing my name from your call list was part of the request.   You also need to request that it is remove it from your source.  
  

  Since I never signed up for this, you should also review how this was obtained because it most likely was not legit.  

  
  Sincerely,
  
  *** *******

  Business response

  06/25/2024

  Good Afternoon -

  I have checked further into this with our digital team.  I can't see how your phone number was added but they can.  They will be removing it and contacting further to ask for your contact to be removed from any source associated with Hillsdale College.

  Thank you -

  ****** 

  Customer response

  06/26/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I'm still receiving sms spam from Hillsdale College.  Today in fact 6/26/2024
  

  Since you don't know the source of where you go my contact information, just to confirm you do not have written consent to text me?   

  Do you record the number of times you have texted me?  If so how many? 

   

  Sincerely,
  
  *** *******

• Initial Complaint

  06/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I keep getting so many spam texts from this place. I responded stop and i got more texts.I block them and they come back with a new number. This is annoying.

  Business response

  06/21/2024

  Good Morning -

  Thank you for contacting us!  I have suppressed the telephone number attached in the complaint.  You should notice them stopping in the next couple of weeks.  I am also going to have our team check into why the STOP feature isn't working.  If you have any further questions please don't hesitate to reach back out.

  Best,

  ******

  Donor Services Support Manager

• Initial Complaint

  06/20/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Receiving junk mail I never requested in my old name.

  Business response

  06/20/2024

  Good Morning,

  Thank you for contacting us!  I have suppressed all of the information that was provided to us from this complaint.  We pre-address our mail so there may be a few more pieces of mail that we can't stop but should stop over the next 4-6 weeks.  If you have any questions or concerns, please contact us again.

  Best,

  ******

  Donor Services Support Manager

• Initial Complaint

  06/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I started receiving Imprimis letters to my apartment which I did not sign up for and did not consent to sending. I put a return to sender label on the received mail, but I continue to get this unwanted mail coming to my address.

  Business response

  06/19/2024

  Good Afternoon -

  Thank you for contacting us!  I have removed this person from our records.  We pre-address our mail.  *************** still receive a few pieces of mail that are already in the mailing process.  However, after 4-6 weeks he should notice that it has stopped.  If there are any other questions or concerns, please don't hesitate to contact us again.

  Best,

  ******

  Donor Services Support Manager

• Initial Complaint

  06/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Please stop Hillsdale College from send unsolicited surveys, contrived conservative bull-shit to my email and remove all my contact information from their servers.

  Business response

  06/17/2024

  Good Morning -

  Thank you for contacting us!  I have removed the listed address, email and telephone number from the lists.  We pre-address our mail.  It will take roughly 4-6 weeks to cycle completely out before you see it stops. If you should have any further questions or concerns, please feel free to contact us again.

  Thank you,

  ***********;

  Customer response

  06/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hillsdale keeps sending me disgusting flyers. I have requested them to stop over and over and have e-mails ************************************************* but it doesn't matter, they still send me mail and flyers to my mailbox. I would never support a business that supports convicted felon and ****** ***** and this college is obviously evil. I rebuke them in the name of ***** and they can rot in hell! F*** you, Hillsdale.

  Business response

  06/12/2024

  Good Afternoon -

  I have checked into *****'s information.  On 5/13/2024, the record was coded for no contact.  However, due to us pre-addressing our mail this process may take about 6 weeks to cycle completely out of the mail stream.  After this time the mail should all stop.

  Thank you for contacting us!

  Best,

  ******

• Initial Complaint

  06/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Hillsdale College keeps sending and trying to make contact with me constantly with their propaganda media Imprimis - a publishing piece created to spread lies to the masses and make themselves out to be anything but what they legitimately are - a politically driven and developmentally disabled Devil Spawn. I have sent Hillsdale College many of their Imprimis back to them directly, marked with a request to stop sending and to cease further contact with me to no avail as I keep receiving their propaganda in the mail ever month. This is a very inappropriate, sexist, and morally corrupted institution and I wish to stay as far away from them, their disturbing fundamental lack of ********* value, and quite frankly anything and everything that has to do in association with them - they are a system built on the cover-*** and history of true suffurage of their student body. This "college" should be shut down, unaccredited asap, and prevented from preaching their seriously misguided morals and fabrications that exploit donors for contributions.

  Business response

  06/10/2024

  Good Morning -

  Thank you for contacting us!  I have coded the record to ensure that the mail will stop.  Please be aware that this process can take up to 8 weeks to cycle completely out.  We pre-address our mail and cannot stop the mailings that have already been printed.  I am happy to help in any way possible.  If there are any further questions or concerns please, don't hesitate to contact us again.

  Best,
  

  ******

  Donor Services Support Coordinator.

  Customer response

  06/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

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