ComplaintsforHillsdale College - Imprimis

• Initial Complaint

  04/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This college is sending me unsolicited texts to my personal number. I never asked for our signed up for any texts from them. additionally they are not sending info about college or courses. They are sending a survey that contains several biased questions to support the alt right ***** agenda. Not surprising, on the same day that I get an unsolicited text from *****. I never signed up for any of this and this so called college needs to stop harassing people with their sad backwoods outdated agendas. Im not even sure its a college. At the bottom it said they dont take government money or even financial aid basically so that they cant get in trouble as they keep spewing this alt right garbage. And probably so they dont get shut down for posing as a real college. I would like to know where this company got my information. And I would like them to stop sending unsolicited communications to me and others that they are sending it to.

  Business response

  05/14/2024

  In response to the complaint by *******************************, we did not find a record in our database for a *******************************; the phone number and email that she listed in the BBB complaint has been put on a suppression list for no further contact If she would like to suppy a complete address and the phone number the text was sent to, if not the one listed, I will make sure that we remove her promptly. She was probably part of a Marketing outreach and survey. We are sorry that she was unhappy with the Text she received.
  We try to take care of our recipientsrequests or concerns as quickly as possible. We have complied to Ms. ******** request by putting her on the text suppression list for the number she provided on the complaint, as well as the number shown in the attachment, as of May 14,2024 per her request to be removed. Until the current change takes effect in our system, she may or may not receive another text that has already been set up to be sent, but after that, all texts should stop. We will review further if she provides the information that we need. We are sorry that ****************** has had a bad experience with Hillsdale College and wish her well. Hillsdale College has done their part to comply with Ms. ******** request for no further contact from the college.
  Sincerely,
  Hillsdale College Imprimis

• Initial Complaint

  04/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Receiving unsolicited text messages with no way to truly opt out. Each stop request by me just surfaces a new phone number with the same text. I also went to Hillsdale’s terms of service which gives an option to opt out by texting Stop to their short code, however the automated system responds that they do not recognize this keyword! How ironic. I am on the do not call list and I have nothing to do with Hillsdale and never did. I want to stop receiving these messages immediately

  Business response

  04/25/2024

  In response to the complaint by Mr. ******* ******, we found a record in our database for a ******* ******, but not with a New Jersey address and did not match the phone number he listed in the BBB complaint. I would like to request a complete address and the phone number the text was sent to, if not the one listed to make sure I remove the right record. In viewing the documents attached, he was probably part of a Marketing outreach and survey. In the one document it shows that he was unsubscribed. In the other document it listed a number for him to call for further assistance. I need the information requested to make sure that texts will be stopped for him. We are sorry that he was unhappy with the Text he received, we have added the number listed in the complaint to the text suppression list for marketing research.
  We try to take care of our recipients’ requests or concerns as quickly as possible. We have complied to Mr ******’s request by putting him on the text suppression list for the number he provided on the complaint as of April 25, 2024 per his request to be removed. Until the current change takes effect in our system, he may or may not receive another text that has already been set up to be sent, but after that, all texts should stop. We will review again when he provides the information that we need. We are sorry that Mr. ****** has had a bad experience with Hillsdale College.
  Sincerely,
  Hillsdale College Imprimis

• Initial Complaint

  04/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Unsolicited spam mail continually arrives from Hillsdale College. Stop sending mail.

  Business response

  04/16/2024

  In response to the complaint by Mr. ******* *****; we do accept referrals from our subscribers on the envelopes of the Imprimis publications mailed out. We do have topics that inspire thought and stimulate debate. We are sorry that Mr. ***** was unhappy with mail received from Hillsdale College. We do have an unsubscribe link on Imprimis publications that are sent out by e-mail. Constituents that receive Imprimis by mail simply need call or email to be removed from our mailings. Our phone number and email are listed on the back page of every Imprimis publication that is mailed out. When you visit the Hillsdale College web site home page, at the bottom of the home screen there is a phone number to call, or you can click on “Contact the College” and it will give you information for the College Operator at ************, and the Imprimis ************ number and e-mail. You can also get there by clicking on the menu and select the “About” tab. You will see a list that shows “Contact Us.” After selecting “Contact Us,” it provides the local ************ number; the *** ******** number; and email that you can request to be unsubscribed, or ask Imprimis staff other questions about Imprimis.
  
  We have complied to Mr. *****’s request by taking him off the mailing list on all sites and marked his record as “No Contact” as of April 16, 2024 as he requested. Mailings are set up 4 to 6 weeks in advance; there is no further action that we can take after a mailing has already been sent to the mail house for distribution. He may receive a few more items that have already been mailed, but after that, all mail should stop. We are sorry that Mr. ***** has had a bad experience with Hillsdale College Imprimis and want to assure him that we have done everything that we can to honor his request for no further contact by Hillsdale College.
  
  Sincerely,
  Hillsdale College Imprimis

  Customer response

  04/16/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  04/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Received 2 mailing, one addressed to ***** ****** (********) the other to *** ****** (********). Never had any contact Hillsdale or Imprimis. I need my information removed from all lists both companies have as I am totally against this sort of racism. I also want to make sure my information is removed from any lists that is sold, rented, traded or in anyway passed to other organizations, companies, partners or any other third party. I would also want information on how my information was obtained, thus I can process removal from that list. I believe as a Virginian, I can request all my information deleted.

  Business response

  04/09/2024

  In response to the complaint by Mr. ***** ******; we do accept referrals from our subscribers on the envelopes of the Imprimis publications mailed out sometimes they supply many, such as Church’s or organizations. We do have topics that inspire thought and stimulate debate. We are sorry that Mr. ****** was unhappy with mail received from Hillsdale College. From the research that was orchestrated on his behalf, both of the records that Mr. ****** is referring to started out as two different people with different addresses, out of the 17 that are listed in our database. We think that somehow an address update was applied to two different people (*****|***) at different addresses and hence made them a duplicate for him.  We do have an unsubscribe link on Imprimis publications that are sent out by email. Constituents that receive Imprimis by mail simply need to call or email us to be removed with the number provided on the back of each Imprimis mailed. We have a great team in place ready to receive your call and take care of your issues as fast as possible with call hours of Mon – Fri 9AM to 5PM. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can easily request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  
  We have complied to Mr. ******’s request by taking both records off the mailing list on all sites and marked the records as “No Contact” as of April 9, 2024 as he requested. Mailings are set up 4 to 6 weeks in advance; there is no further action that we can take after a mailing file has already been sent to the mail house for distribution. He may receive a few more items that have already been mailed, but after that, all mail should stop. We are sorry that Mr. ****** has had a bad experience with Hillsdale College Imprimis. We  want to assure him that we have done everything that we can to honor his request for no release of any of his information to anyone, which is never more than a name and address, and no further contact by Hillsdale College.
  
  Sincerely,
  Hillsdale College Imprimis

  Customer response

  04/09/2024

  
  Complaint: ********
  
  I am rejecting this response because: I need also to know who supplied my information.   I have never, to my knowledge, affiliated with any organization, church or group with the type of views expressed in these mailings--so I need to know the how my information was received.  I accept that all mailings will cease and my name not be passed to any third party.  I do not call the number on the back of the mailings or utilize the email of the entity I'm trying to separate from-- as instructed by the FTC, the do not call group etc.--in order to avoid validation of my information. Thanks for stopping the mail and removing my name from ALL lists.

  
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  04/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have suddenly started receiving hate-filled and misleading pamphlets from Hillsdale College's Imprimis. I have never subscribed to such a thing and have been unable to get the college from continuing to send them to me. There is no way to get them to stop mailing these through email or phone, and I find it incredibly sinister and overbearing to send such bigoted and factually incorrect material to people. I want to be removed from the mailing list and for the editors to explain how they are sending this drivel to people who never subscribed. This joke of a college is pushing discord and divisiveness in our society and needs to be held accountable.

  Business response

  04/09/2024

  In response to the complaint by Ms. **** ********, we do sometimes have topics that inspire thought and stimulate debate.  Ms. ******** has been a valued constituent since June of 2018.  We are sorry that she was unhappy with our Imprimis publications and will remove her promptly. We do have an unsubscribe link on Imprimis publications that are sent out by email. Constituents that receive Imprimis by mail simply need to call or email us to be removed with the number provided on the back of each Imprimis mailed. We have a great team in place ready to receive your call and take care of your issues as fast as possible with call hours of Mon – Fri 9AM to 5PM. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can easily request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  
  We have complied with Ms. ********’s request by removing her from all mailings on all sites and marked her record as No Contact as of 4-9-2024. *Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks. There is nothing else that we can do after the mail file has been sent to the printer. We have done everything we can to honor her request of NO further contact from Hillsdale College.
  
  Best Regards,
  Hillsdale College Imprimis

• Initial Complaint

  04/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I have no idea how I ended up on the list to receive Hillsdale "college" hate-filled bigoted rhetoric that relentlessly shows up in my mailbox each month. I'm guessing from the volume of BBB complaints that the "Over 6,6 million readers" are mostly victims of their publication and not on the list voluntarily. This publication lacks any credible references yet states things as "fact" and is constantly filled with false statements and overt racism and bigotry. There is no option to "unsubscribe" from their mailings and the number and email accomplish nothing. I want to be removed from the list and have the editors of this publication reveal how they are securing emails to mail their propaganda to. They are spreading hatred and divisiveness. They need to be held accountable and they need to be stopped.

  Business response

  04/02/2024

  In response to the complaint by Mrs. ******** *****, we do sometimes have topics that inspire thought and stimulate debate.  Mrs. ***** has been a valued constituent since November of 2017.  We are sorry that she was unhappy with our Imprimis publications and will remove her promptly. We do have an unsubscribe link on Imprimis publications that are sent out by email. Constituents that receive Imprimis by mail simply need to call or email us to be removed with the number provided on the back of each Imprimis mailed. We have a great team in place ready to receive your call and take care of your issues as fast as possible with call hours of Mon – Fri 9AM to 5PM. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can easily request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  
  We have complied with Mrs. *****’s request by removing her from all mailings on all sites and marked her record as No Contact as of 4-2-2024. *Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks. There is nothing else that we can do after the mail has been sent to the printer. We have done everything we can to honor her request of NO further contact from Hillsdale College.
  
  Best Regards,
  Hillsdale College Imprimis

  Customer response

  04/02/2024

  
  Complaint: ********
  
  I am rejecting this response because: I would like to know how I was added to the list in the first place. I’ve seen your responses to other unwilling recipients of Imprimis and you say that people can suggest other people via the envelope. That seems highly unlikely. If it is true, than please reveal who this referral was from. Otherwise what list have you purchased? 
  
  Sincerely,
  
  ******** *****

  Business response

  04/02/2024

  In response to the rebuttal by Mrs. ******** *****; again, we are sorry that she is unhappy. We do receive and accept many referrals from our subscribers on the envelopes of the Imprimis publications mailed out for many millions of subscribers that enjoy receiving Imprimis. We do have topics that inspire thought and stimulate debate. In the first response we explained the many ways that one could unsubscribe. We are not allowed to give out referral information unless the constituent has given us permission to do so. The only thing we seen on their record was a historical reference on Mr. *****’ Business. We are sorry that Mrs. ***** was unhappy with mail received from Hillsdale College and she has been removed as requested and stated in the first response as of 4-2-2024. We appreciate all of our readers and will remove them anytime they ask, for any reason.
  Best Regards,
  Hillsdale College Imprimis

  Customer response

  04/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and appreciate being removed from their mailings. I think that the Better Business Bureau might take note of the extraordinary number of complaints regarding Hillsdale’s practices of mailing propaganda to unsuspecting and unwilling recipients and their lack of transparency regarding who they target. Clearly it is not appreciated if so many people have resorted to filing a complaint on your website. I’m sure this is the tip of the iceberg.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  03/12/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Somehow I have ended up on this school’s mailing list to receive their propaganda filled newsletter, Imprimis. I want them to STOP sending me this. I am not, nor will I ever be, a supporter of this so called “college.” I do not agree with their hate filled agenda and it is an embarrassment to think that anyone who sees me receiving this in the mail thinks that I agree with their right wing beliefs. It sounds like calling to be removed does not work so I am going right to the source through the BBB to save me the time and headache.

  Business response

  03/12/2024

  In response to the complaint by Ms. ******* *******, we accept referrals from our subscribers on the envelopes of the Imprimis publications mailed out. Ms. ******* has been a valued constituent since December of 2018.  We are sorry that she was unhappy with our Imprimis publications and will remove her promptly. We do have an unsubscribe link on Imprimis publications that are sent out by email. Constituents that receive Imprimis by mail simply need to call or email us to be removed with the number provided on the back of each Imprimis mailed. We have a great team in place ready to receive your call and take care of your issues as fast as possible with call hours of Mon –  Fri 9AM to 5PM. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can easily request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  
  We have complied with Ms. *******’s request by removing her from all mailings on all sites and marked her record as No Contact as of 3-12-2024.  Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks. There is nothing else that we can do after the mail has been sent to the printer. We have done everything we can to honor her request of NO further contact from Hillsdale College.
  
  Best Regards,
  Hillsdale College Imprimis

  Customer response

  03/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  03/04/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have begun receiving physical copies of the "Imprimis" newsletter to my home. I don't know how or why Hillsdale got my address, and I do not want to receive their publication or any other contact from them. There's no information on the newsletter on how to get removed. My mailing address is:Lt. ************************* **********************************************

  Business response

  03/12/2024

  In response to the complaint by Lt. ************************** we thank him and appreciate his service to our country. We do accept referrals from our subscribers on the envelopes of the Imprimis publications mailed out. We do have topics that inspire thought and stimulate debate. We are sorry that Lt. ******** was unhappy with mail received from Hillsdale College. We do have an unsubscribe link on Imprimis publications that are sent out by e-mail.Constituents that receive Imprimis by mail simply need call or email to be removed from our mailings. Our phone number and email are listed on the back page of every Imprimis publication that is mailed out. When you visit the Hillsdale College web site home page, at the bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator at ************, and the Imprimis ************ number and e-mail. You can also get there by clicking on the menu and select the About tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the ************ number; and email that you can request to be unsubscribed, or ask Imprimis staff other questions about Imprimis.  
  
  We received an email on March 2, 2024 from Lt. ******** asking to be removed from the mailing list as well as emails. We replied to him on March 4, 2024 letting him know that he had been promptly removed.
  We have complied to Lt. ********* request by taking him off the mailing list on all sites and marked his record as No Contact as of March 4, 2024 as he requested. Mailings are set up 4 to 6 weeks in advance; there is no further action that we can take after a mailing has already been sent to the mail house for distribution. He may receive a few more items that have already been mailed, but after that, all mail should stop. We are sorry that ********************* has had a bad experience with Hillsdale College Imprimis and want to assure him that we have done everything that we can to honor his request for no further contact by Hillsdale College.
  
  Sincerely,
  Hillsdale College Imprimis

• Initial Complaint

  02/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have requested numerous times by phone call and email to have my deceased fathers name removed from the Imprimis mailing list (since 2021) that he never signed up for. I have been reassured each time that it is removed and that I need to wait 4-6 weeks for the mailings that are already in the queue. I am still receiving monthly mailings directed to his name. When I call each time I am told that his name has not been removed. I feel this is dishonest and I want it to stop. Now.

  Business response

  03/12/2024

  In response to the complaint filed by ***************************** for her father, *****************************************. We are very sorry about the passing of her Father, and we apologize that she was unhappy with Hillsdale College and that she had trouble getting through to us. We also realize that we have multiple departments and phone numbers and that sometimes things can get missed.We appreciate her patience and understanding while we addressed this matter.What we did find is a possible duplicate record for ************************************** and have removed that record also from the mailing list.
  We have complied to Ms. ***** request by removing her father from the mailing list on all sites. We marked his record as Deceased and No Contact as of February 28th, 2024 as was requested per a phone call.We received this complaint the same day.
  Please keep in mind that mailings are set up five to six weeks in advance; there isnt any further action that we can take after a mailing file has already been sent to the mail house. She may receive a few more items that have already been sent to be mailed, but after that, mail should stop. We are sorry that ************ had a bad experience with Hillsdale College Imprimis and want to assure her that we have done everything that we can to honor her request for no further contact by Hillsdale College.
  Sincerely,
  Hillsdale College Imprimis

• Initial Complaint

  02/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I do not want to receive any communication from Hillsdale College. I did not subscribe to any publications.

  Business response

  03/08/2024

  In response to the complaint by Mrs. ***** *******, we accept referrals from our subscribers on the envelopes of the Imprimis publications mailed out. We are sorry that she was unhappy with our Imprimis publications and will remove her promptly. We do have an unsubscribe link on Imprimis publications that are sent out by email. Constituents that receive Imprimis by mail simply need to call or email us to be removed with the number provided on the back of each Imprimis mailed. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can easily request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  
  We have complied with Mrs. *******’s request by removing her from all mailings on all sites and marked her record as No Contact as of 1-24-2024 when she called us.  Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks. There is nothing else that we can do after the mail has been sent to the printer. We have done everything we can to honor her request of NO further contact from Hillsdale College.
  
  Best Regards,
  Hillsdale College Imprimis

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩