Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bring bill under 3 different acct # for ******************** services 7 months later I did not authorize a registered nurse to be my anesthesiologist only a anesthesiologist hosp fee was ***** then anesthesiologists fee was billed twice for ***** little excessive dont ya think

  

  Business Response

  Date: 11/02/2023

  Hello *****, 

  It is the hospital policy to have an Anesthesiologist and CRNA on cases so the Group (**) does not create the policy, the hospital does.

  PRVA  ******** - We received a rejection from your insurance so we had to appeal in order to get it paid. After your insurance processed the claim, we billed you $66 per your insurance EOB stating the patient balance.

  **** ******** - We received a rejection from your insurance so we had to appeal in order to get it paid. After his insurance processed the claim, we billed you $66 per your insurance EOB stating the patient balance.

  Anything on your hospital bill stating Anesthesia is for the anesthesia drugs and other things associated, which we dont have any control over as we are a separate entity from the hospital and we don't have anything to do with their billing.

  If you have any questions please feel free to give us a call.

  Thanks 

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notification from ****** anesthesia association PC for a service that was provided on November 23, 2021 with a balance of ******. How is it possible to be charged approximately two years later with no reduction in the balance. I was told that a company has thirty days to submit documentation.

  

  Business Response

  Date: 06/14/2023

  Hello ****, 

  Unfortunately, we only received the payment EOB in March 2023, this was paid in 2022.  However,******* Statute of limitations for collecting Medical Debt is 6 years, so are within our time limit.

  Let me know if there is anything else I am able to help you with.

  Kind Regards

  Customer Answer

  Date: 06/17/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] This is still no fault on my part and I feel that the amount due should be decreased and as previously stated this procedure was 2021.
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anesthesia business consultants overcharged me for their services. They sent me a refund a check to correct their overcharging. I deposited the check in my bank. They then stopped payment and would not honor the check. The bank sent the check back to me, took the amount out of my account, and charge me a five dollar service fee. The bank said that the reason for returning the check was refer to maker I called them and they referred me to a different office but I have never heard back from them.

  

  Business Response

  Date: 04/07/2023

  Hello ****, 

  I hope this finds you well. First I wanted to apologies for this mishap and to let you know that I have looked into this on your behalf. I was able to locate your account and reach out to the account manager who in return sent a request to finance to issue a refund immediately plus charge fees. If you do not see or hear anything within the next 30 days please feel free to reach out to me personally at **********************. 

  Thank you for reaching out and I hope you have a great day 

• Initial Complaint

  Date:07/26/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2021 I had knee surgery. I received a bill after this particular outfit had billed both my primary and secondary insurance. The secondary insurance included on their EOB that they had to accept the full amount as payment and could not bill me for any additional amounts. In January of 2022, I received a bill from them in the amount of $72.63. I disregarded the bill because I received an EOB stating that I did not owe them anything. In February, I received another bill from them for the same amount. I contacted them and was told to disregard the bill because it was an error and it would be correct. In March, I received another bill from them and I contacted them AGAIN and received the same response. In April, I emailed them asking for details on a resolution and if it had been corrected. No one ever responded. In July of 2022, I received a notice from a debt collector that they had transferred my account for collections. That was the 5th of July. It is now the 26th of July and it still has not been corrected. I want it fixed and I want a letter stating it was an error on their part.

  

  Business Response

  Date: 07/28/2022

  We have been in communication with the client and there was an error in the transition of the patient's balance tot he collection agency. The account has since been closed and the patient has been notified.

  Customer Answer

  Date: 07/28/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] notified  me when? I have not received anything from this company stating anything to what they are claiming now. I want proof in the form of a zero balance statement and a letter that details their error so that I can report it to credit agencies if necessary. This error that they are being so nonchalant about is a big deal and I have been requesting for them to fix it it for months and Im supposed to just accept this response with no proof? 
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 08/05/2022

  After further review and contacting the patients insurance, we discovered the insurance carrier applied all allowable balances to the patients deductible. The patient has paid all of their responsibility and no refund is due. An email was sent to the patient on 8/1/22 and left a voice message for the patient on 8/4/22.

  Customer Answer

  Date: 08/17/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I never asked for a refund. The business in question sent me to collections for money I did not owe. My insurance - both of them, paid them in full as required by law. They just decided they wanted to double bill me and collect on monies that I do not owe them. They never left a message. The lies this company tells is truly amazing. 
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 10/09/2022

  Hello.

  I apologize for an inconvenience this has caused.  In reviewing the account, the primary and secondary insurance did pay and there was no balance owed by the patient.  

  Thanks.