Business ProfileforConsumers Credit Union

The incident on June 28th, 2024 at ******************** *********************************************************************** involving the branch manager and teller older age teller during my attempt to open a business account was highly unprofessional and frustrating. The tellers lack of knowledge on how to open a business account led to confusion and delays. Her continuous back-and-forth consultations with the manager without progress added to my inconvenience. When the branch manager finally intervened, his explanation regarding the inability to open the account due to the *** name discrepancy was not only incorrect but also displayed a lack of understanding of basic business registration concepts. The insistence that an *** cannot operate under its legal name using DBA was misleading and showcased a significant gap in knowledge of business structures.The branch manager continued to provide false information, stating that he had been in business for 20 years and implying that he knew better. He even went so far as to say that if I brought in a check with the **** he would not honor it. This condescending attitude and refusal to accept correction added to the frustration and mistrust.The branch managers insistence on the assumed name document being a requirement was actually a bank requirement, not a state requirement. **** doesn't allow individuals to use a business name that is already taken. **** doesn't require a business to file an assumed name form 541 when using DBA add to an ***. It is not a state of Michigan requirement. This lack of understanding on the branch manger and older teller led to a breakdown in communication. the branch manager came off as sexist. Overall, this experience at Consumers Credit Union was disappointing, as it highlighted incompetence, misinformation, and poor customer service from both the teller and branch manager. They need to be retrained and make sure they provide correct info before denying a customer from opening an account.