Complaints

This profile includes complaints for Consumers Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Consumers Credit Union has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Consumers Credit Union

  7200 Elm Valley Dr Kalamazoo, MI 49009-7444

  
• 

  Consumers Credit Union

  6699 W Main St Kalamazoo, MI 49009-8922

  
• 

  Consumers Credit Union

  1579 Phoenix St South Haven, MI 49090-7112

  
• 

  Consumers Credit Union

  1037 Washington Ave Holland, MI 49423-5216

  
• 

  Consumers Credit Union

  56109 S Main St Mattawan, MI 49071-9399

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a payback loan with consumers credit union. I Ended up hospitalized with Sepsis, Pneumonia, and a plural Effusion. I HAD a chest tube placed to try *** drain the Effusion. I spent weeks in ********************************. When I finally was released I tried to put money in my account to pay off the loan and Consumers closed out my account and sent me to collections s******* up my credit. I have Asthma, COPD, Emphysema and Right hemi Dyaphram paralysis. Im waiting on Disability which will be deposit into My consumers account. I was told that when the money is deposited I can then pay off the loan and a check would be mailed to me with in 6 weeks. Then I could reapply for membership. They have been rude and dismissive, and unwilling to help! They are holding my money hostage and will not talk to me. They have blocked me on social media in an attempt to evade my questions.

  Business Response

  Date: 04/11/2025

  Consumers Credit Union takes the concerns of our members very seriously and we strive for their complete satisfaction. This membership was closed in accordance with usual business practice; if the member wishes to submit a credit dispute, they can contact one of the credit bureaus or send a letter directly to the credit union with the necessary information.  Typically, we would reach out to the member to discuss their concerns in more detail; however, they have instructed us not to contact them directly.  With regards to social media, the credit union follows guidelines which prohibit posts containing profanity.
  
  Sincerely, Consumers Credit Union

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23153090
  
  I am rejecting this response because:

  Even in the response the completely ignored the facts.  Also lying about profanity.  There was no profanity.  I have screenshot of every comment That was posted.  I only posted facts and medical proof!!!  Facts are I was ruched to the hospital in Respatory failure!!  I was transfered from *********************** to ******* Kalamazoo and told I was in critical condition and the could not provide the life saving care I needed.  I was told in kalamazoo That I have sepsis, that my organs are shutting down,  I have pneumonia in my right lung and starting un my left. I also was informed that I had a plutal effusion. Treatment requited six antibiotics,  a drain tube placed in my side for weeks, iv, and continuous oxygen.  I was unable to make a loan payment and I was on so many pain medications I don't even hardly remember  the hospital stay. Consumers completely  dismissed me closed my account and sent me to collections, after I told them what happened.  They have no respect for their members proof is in their blanket response above. My demands have not changed. A complInt has also been filed with the state of Michigan. If my demands are not met I will have no option but to file a suit against  consumers as a whole as well as each individual  involved in my communications and my account closure.  
  
  Sincerely,
  
  ***** Bazi

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have joint ownership to a checking and savings account and I need a copy of my monthly statement and they are unwilling to provide me with one because my husband is the owner of the account and he has 2 retirement accounts. I have the same liability as him in regards to this account. Theres no reason why Im not able to view my statements.

  Business Response

  Date: 10/10/2024

  Consumers Credit Union is committed to ensuring the security of member information and accounts.  Despite the circumstances explained in the complaint, we can only provide account information to an owner of the account.  We would be willing to provide the requested information with the proper authorization from an account owner.  We have contacted the member to discuss possible options for resolution. 
  

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited this branch to close my account due to opening a joint account with my husband after marriage at a different bank. I was told the account was closed, but apparently it wasnt because somehow there were charges made to the account which had no money in it, which also created fees. I dont even know what these charges are or if they belong to me which is extremely concerning. I feel like I may have been scammed with these mystery charges that were not authorized. The issue is there is usually only 1 person in the establishment assisting customers which Im sure allowed for the disorganization.

  Business Response

  Date: 09/25/2024

  Consumers Credit Union is committed to resolving any concerns communicated by our members.  We have attempted to contact the member to discuss the concerns communicated, but we have not yet received a reply.  We would like to understand and review the specific concerns in greater detail and work towards a resolution.  

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ************************** ACCOUNT NUMBER: ****** ***. $929.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 09/20/2024

  Consumers Credit Union takes the concerns of our members very seriously and we strive for their complete satisfaction. Upon receipt of this complaint, the credit union reviewed the matter. It appears the concerns communicated to the Better Business Bureau are consistent with a current complaint received directly from the member and also consistent with prior complaints received directly from the member.Investigations to date have determined that no error occurred on the part of the credit union. The credit union will fully address the current complaint directly with the member. Sincerely, Consumers Credit Union.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumers Credit Union has repossessed my fiances vehicle claiming that it was 87 days past due. When we called to make the payment in full, they told us there was a reposession order on it and that we had 2 weeks to pay it in full or refinance it.My fianc is a Disabled Veteran, on a fixed income and only has the car to get to and from his appointments. They gave us less than 24 hours notice before the repo guy was at our house, hooking the truck up to the tow truck. We have made payments to try to keep us afloat. They stated that because we missed a payment in February, and made partial payments in June and July ($304 compared to $390) that we were 87 days behind and they wouldn't let us pay up to date. There was no option. When they were told that he was a disabled veteran, I was told, there is nothing they can do. They wouldn't accept any form of payment besides the roughly $9k to pay it in full, which on his fixed income, he cannot afford to do. The way they have treated him, as a degenerate, who didn't fight for this country, is absolutely not ok. The fact that they wouldn't even let us make a payment to bring it current, is down right ridiculous.

  Business Response

  Date: 09/06/2024

  This complaint has been reviewed in detail, and it was determined that the servicing of this loan has been appropriate.  The credit union maintains its current position regarding this loan.  Once a loan becomes delinquent by several payments,repossession of the collateral is necessary and the options to resolve the default become limited.  The credit union provides regular communication through various channels once a loan falls past due and thereafter. Arrangements for payment should be made prior to the loan becoming seriously delinquent or in default.

• Initial Complaint

  Date:07/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After going through a divorce and drastic job change, I worked closely with their collections **** and was upfront that I was not able to make payments from Sept 2023 through Dec 2023. I told them I would become current by the end of Jan 2024 for my credit card. Upon becoming current, they more than doubled my credit rate even though I always stayed in touch keeping them updated on my situation. Getting out of debt just got harder, especially with 23k credit card bill at nearly 30% interest.

  Business Response

  Date: 08/02/2024

  When the minimum payment due is not fully satisfied a higher rate (although this is significantly lower than what is referenced in the members concern) is put in place as an offset to the risk to the Credit Union.  That rate remains in place until the account is current and six consecutive on time payments are received.  Upon a review of our records, we found that our member has completed the required number of on-time payments, and the account is scheduled to revert back to members everyday rate at the end of this statement cycle.We welcome the opportunity to discuss the matter further if the member would like to review other options. Sincerely, Consumers Credit Union. 

  Customer Answer

  Date: 08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was made aware of much different circumstances when I discussed with the credit union staff. Thank you so much for the assistance.
  
  Sincerely,
  
  ***************************** (*******)

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The incident on June 28th, 2024 at ******************** *********************************************************************** involving the branch manager and teller older age teller during my attempt to open a business account was highly unprofessional and frustrating. The tellers lack of knowledge on how to open a business account led to confusion and delays. Her continuous back-and-forth consultations with the manager without progress added to my inconvenience. When the branch manager finally intervened, his explanation regarding the inability to open the account due to the *** name discrepancy was not only incorrect but also displayed a lack of understanding of basic business registration concepts. The insistence that an *** cannot operate under its legal name using DBA was misleading and showcased a significant gap in knowledge of business structures.The branch manager continued to provide false information, stating that he had been in business for 20 years and implying that he knew better. He even went so far as to say that if I brought in a check with the **** he would not honor it. This condescending attitude and refusal to accept correction added to the frustration and mistrust.The branch managers insistence on the assumed name document being a requirement was actually a bank requirement, not a state requirement. **** doesn't allow individuals to use a business name that is already taken. **** doesn't require a business to file an assumed name form 541 when using DBA add to an ***. It is not a state of Michigan requirement. This lack of understanding on the branch manger and older teller led to a breakdown in communication. the branch manager came off as sexist. Overall, this experience at Consumers Credit Union was disappointing, as it highlighted incompetence, misinformation, and poor customer service from both the teller and branch manager. They need to be retrained and make sure they provide correct info before denying a customer from opening an account.

  Business Response

  Date: 07/09/2024

  Consumers Credit Union takes the concerns of our members very seriously and we strive for their complete satisfaction. The members concerns were reviewed in depth by a member of the credit unions Management Team who reached out to the member to discuss in detail our requirements for establishing a business membership. The member expressed complete satisfaction with the communication and we believe this matter has been fully resolved. Sincerely, Consumers Credit Union.

  Customer Answer

  Date: 07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite my repeated attempts to engage with CCU, I have been met with silence for over 50 days. after sending them legal notarized documents and affidavits. This disregard for communication represents a flagrant violation of the Fair Credit Reporting Act for response (FCRA) 15 USC 1681n, which mandates timely responses to consumer inquiries. CCU's failure to validate the debt within the specified timeframe and their continued reporting of inaccurate information to Experian and equifax exacerbate my financial and emotional distress. While TransUnion has acknowledged and removed the disputed information from my credit report, Experian persists in reporting the account as "Verified and Updated," despite my provision of certified legal documents and affidavits to CCU. This inconsistency in reporting further compromises my financial standing and has dire consequences for my efforts to rebuild my life.I dispatched a certified letter to CCU on February 22, 11:20 AM, with tracking number: 9589 0710 5270 1402 6384 76. This letter was received at their headquarters in *********, **, as confirmed by the returned green receipt with number **********************, delivered to me on March 1, 2024.Under the ***** I am entitled to monetary compensation for CCU's willful violations. As stated in 15 USC 1681n, I demand appropriate compensation for the damages incurred, which can be not less than $100 and not more than $1,000, or greater if determined by the severity of the violations.As per 15 USC 1602(g) and 15 USC 1602(l), I supplied the credit card and participated in the decision to extend credit, thereby questioning my indebtedness. How can I owe on something when I provided the credit card, i.e., my social security number?Ccu has failed to respond. they failed to supply me a 1099-C after i requested over a year ago of the charged off debt, they failed to return any wet inked contract between us. i've been homeless over the past two years and unable to get any loans.

  Business Response

  Date: 05/01/2024

  Consumers Credit Union has fully reviewed Mr. ******** concerns regarding this loan.  The credit unions position regarding the loan and the related concerns was communicated to Mr. ******* in a letter dated September 8, 2023. Sincerely, Consumers Credit Union. 

• Initial Complaint

  Date:03/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited 2000 cash into their atm on gullroad. It spit back out 500 for some reason and I was in a rush and because the first atm wasn't working correctly I just was frusted and didn't read exactly what the machine said. I saw 500 and I hit yea because it had just spit 500 back out to md....I called right after I left. After 5 days I called and the guy I spoke with said he had tried calling once the day before. He said he had to contact the company that owns the machine and he'd get back to me. Another 5 days passes and he tells me they won't be crediting me because the evidence doesn't show the money. I ask to see said evidence and he calls Me a liar. This bank has no customer service and shouldn't be allowed to steal people's money and provide no proof that I didn't deposit what I in fact did.

  Business Response

  Date: 04/03/2024

  We completed a thorough investigation into the matter and concluded that no error occurred. The investigation results were mailed to the member on March 28, 2024, along with the documentation we used in the investigation.  

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 25th of 2023 I caught a bunch of fraudulent charges that were made to my debit card. I immediately went to the credit union and told them what happened. They shredded my debit card and issued a new one. I had thought that a dispute was put in for the fraudulent charges. It happened again in early October and they have the dispute for that one. I thought that all the charges were put in the same dispute. Apparently, only the later charges were disputed and now I am told the matter is closed. In my member handbook it states that I am only liable for 50 dollars of fraudulent charges. There were 2700 dollars charged to my account along with multiple overdraft charges. Totalling almost 3000 dollars, I have been credited 1200 and am told they will no longer help me.

  Business Response

  Date: 03/15/2024

  Consumers Credit Union takes the concerns of our members very seriously and we strive for their complete satisfaction. The members concerns were reviewed in depth by a member of the credit unions Management Team.  As a result of this investigation, Management has concluded that the outcome of the previous disputed transactions was appropriate. Upon request, we provided the member with the documentation we used to make the determination. Management is continuing to investigate the additional transactions raised by the member. Sincerely, Consumers Credit Union.