Business ProfileforMr. Rooter Plumbing OF Traverse City

Consumer, please beware as Mr Rooter of Traverse City has a 1 out of 5 rating with the Better Business Bureau. Unfortunately, I only read Mr Rooter’s national website promises before calling them. This past February, I flew home from Florida to find my master toilet with a minor leak. I was only home for a few days and Mr. Rooter was the only company who could come within the few days I was home. Chad, their repairman, came and surveyed the situation. He stated the repair would cost over $375 and I was shocked and upset and never once did Chad suggest a new toilet would be a better value! In addition to replacing almost every internal part, Chad also had to return to Fergeson’s to get a new handle—one that is floppy and not sturdy like the original. Chad left, I turned off the water and went back to Florida for several months. A few days after I returned, I flushed the toilet and it starting making a ridiculously loud sound as the bowl filled. I immediately sent Mr Rooter videos of the toilet filling and asked that Chad come out to check his repair. At this point, I still had every confidence that Mr Rooter would make the repair right. Upon arriving, Chad said he had seen the video and asked what I wanted to be done. I said I wanted a new toilet. We agreed that I would be responsible for purchasing the toilet and paying the difference between the repair price of $328 and a new install. He said he would have to clear it with the boss and to call when I had the toilet. So at 77 years old, I purchased a new Koehler toilet and carted it home for the install. Sadly, I then called Mr Rooter to set up an install appointment only to hear that “I should find another plumber.” I was in disbelief and do not like to be taken advantage of. I would not recommend Mr Rooter’s toilet repair service to anyone.

*****, We have tried working with you, but you have threatened Mr ********************** with your bad reviews to get us to your home. We came to your home even though we did not have to for free four months later, wanting my technician to sign a written contract by you stating what you feel to be a good price because your retired neighbor told you how much it should cost. I am sorry you are unhappy, but you can only strong-arm a company with your bad reviews so long before they stop servicing you. You were charged fair pricing and would have received a senior discount, but you came at my tech who was there for free with your "contract" you wanted us to sign. If I could attach the invoice and picture of the contract I would but it does not allow me to.