Business ProfileforIntegrity Tax Services

My intent on writing a review is to make sure no one misses out on the American Opportunity Tax Credit (****) for their college aged student. Be aware that if you contribute at least $4,000.00 toward your students post secondary education, you qualify for the $2,500 tax credit. This applies to trade ******s as well as four year universities! Apparently the Integrity ********* has not recognized trade ******s such as our daughters - ******* J ************* ****** as eligible for the **** credit up to this point.We alerted our tax advisor at the Integrity ********* of our eligibility for the **** when we submitted our tax information to her. When she called us in to sign, she said we did not qualify for the **** (she had applied the Lifetime Learning credit instead) and she had even run this by the Regional Manager. When we said we did indeed qualify and wanted to confirm this, if nothing more than for our own peace of mind, she balked at it, even when I showed her the website describing the ****, she insisted trade ******s such as our daughters ******* J Cosmetology ****** did not qualify. It wasnt until I submitted to the Office Manager and Regional Manager the ************ base website with our daughters ****** listed on it that we were heard (Database of *************** Secondary Institutions and Programs (DAPIP).The Regional Manager did rework the tax return to include the ****, but this was over a $1000.00 initial error on their part by not giving the ****. We did receive an apology from the Regional Manager, but not our advisor. In addition, we were charged $200.00 more this year than last year for our return, with the same number of forms used, and when I questioned why I never received a response from either the Regional Manager or the Office Manager. Did they charge us to fix their mistake?Additionally, we recently discovered they overlooked charitable rules while taking standard deduction in 2020/2021! This amounted to $900.00 in deductions.