ComplaintsforWorkplace Compliance Services
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Complaint Details
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Initial Complaint
11/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This a smoothly executed mail scam that will take advantage of someone who does not read it carefully. A letter and return envelope arrive that look like an official **************** document; it VERY closely mimics typical document formats you receive from the state. The person running this scam has (likely legally) obtained your business information from the state, and is now using that information against you. The form appears to be a renewal for an LLC, and it is timed to arrive mid-November as many renewals occur end-of-year. It even lists a quote from the Official Code of Georgia Annotated law related to LLCs to make itself look official, and includes an 30 day "please respond by" fake deadline.If you read the document closely, you find in very small font a statement that "CFS is a private entity, which will assist for a fee in the filing of your annual registration. CFS is not a government agency and does not have a contract with any governmental agency to provide this service." This is the disclaimer that keeps them out of court, as with the disclaimer by signature line.As you review the document, the typical $50 annual renewal fee for an LLC paid to the SoS is marked up to $170 by C.F.S. They are literally pocketing $120 as profit for doing this work. You are asked to send a $170 check to a shady PO Box in ******* while the form denotes that the corporate office is in *******, **.They will tell you its a normal business transaction because they have disclosed who they are, and you signed it. I don't know how the people behind this sleep at night, or continue to work and run this unethical scam. They absolutely know they are attempting a subtle deception, and profiting from it.Business response
11/14/2022
Hello **************,
We apologize for the confusion regarding our solicitation. CPS is a private entity offering to complete the service of filing your Periodic Report for you, much like any lawyer or accountant would for considerably less money. Our flyer has multiple disclosures in all caps. You are not required to use our services and our flyer is not a bill.
We have many satisfied customers, and just like yourself, who read and understood the flyer, and chose to use our services. If you would like to speak with a member of our customer service team, our phone number is ************.
We have a 100% unconditional money-back guarantee.
Our records indicate that an order was not placed. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.
Sincerely,
CPS **************** Department
Initial Complaint
10/31/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
C.P.S. Is a scam sending fake official documents looking for $295 dollar check. This company should be ashamed of themselves. Please do not mail me any more formal documents asking for $295. Do not mail me. Do not call me. I feel bad for the people that actually send you a check.Business response
11/01/2022
Hello **************,
We apologize for the confusion regarding our solicitation. CPS is a private entity offering to sell an OSHA Safety Manual. Our flyer has multiple disclosures in all caps. You are not required to use our services and our flyer is not a bill.
As stated on the flyer, Federal OSHA law require all employers to provide a place of employment which is free from recognized hazards that are likely to cause death or serious physical harm to employees. The flyer references potential consequences in the event of a OSHA violation(s.)
We have many satisfied customers who read and understood the flyer, and chose to use our services. If you would like to speak with a member of our customer service team, our phone number is ************. We have a 100% unconditional money-back guarantee.
Our records indicate that you have not placed an order. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.
Sincerely,
CPS **************** Department
Customer response
11/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, I NEVER WANT ANY LETTERS FROM YOU AGAIN.The letters look formal with Business Numbers and it MOST DEFINITELY LOOKS LIKE the payment is required because there is a DUE DATE on the payment. I am not the only person to complain about this.... I STRONGLY RECOMMEND you change your letter to prevent future complaints.
GOODBYE FOR GOOD!
Sincerely,
***********************Initial Complaint
10/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company C.P.S. is giving me a fake notice asking me to mail them a check for $120. They have all of my company's information and they are stating that I need to file a statement of information for $250.This looks legit but it is completely fake as I never solicited their services and they should not have my private information such as my EIN.Business response
10/05/2022
Hello ************,
We apologize for the confusion regarding our solicitation. CPS is a private entity offering to complete the service of filing your Periodic Report for you, much like any lawyer or accountant would for considerably less money.
Our flyer has multiple disclosures in all caps. You are not required to use our services and our flyer is not a bill. We have many satisfied customers who read and understood the flyer, and chose to use our services. If you would like to speak with a member of our customer service team, our phone number is ************. We have a 100% unconditional money-back guarantee.
Our records indicate that you have not placed an order. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.
Sincerely,
Customer Service Department
Customer response
10/12/2022
Complaint: 18168154
I am rejecting this response because: I never gave this private my company my personal information such as EIN, Tax ID etc.This company had no access to my records and had no business pretending to be doing services on my behalf.
Sincerely,
***********************Business response
10/17/2022
Hello ************,
We received your public information from the ********** Secretary of State.
Our records indicate that an order was not placed. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.
Have a great day.
Sincerely,
CPS **************** Department
Initial Complaint
09/28/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I receive unsolicited documents that this organization will file an annual report on my behalf. When I contact them at ************, they offer to remove me from the mailing list---however, voicemail is always full so I cannot leave my information. There is no website or other phone number offered so that one can stop this annoying and misleading service.Business response
10/03/2022
Hello Ms. *** ****,
Thank you for bringing this to our attention. We did not realize we had a glitch with our voicemail services.
We will have someone from **************** reach out to get your information so we can remove your from our mailing list.
Thank you,
CPS ****************Initial Complaint
09/22/2022
- Complaint Type:
- Order Issues
- Status:
- Resolved
This CPS company sent out an official-looking letter with all of my company's data (including incorporation dates, Business ID) noting Federal OSHA requirements and a form to be filled out to meet such requirements, with an associated fee of $295.00 This is trickery at its' worse and all should not engage this company.Business response
09/26/2022
Hello,
We apologize for the confusion regarding our solicitation. CPS is a private entity offering to sell an OSHA Safety Manual. Our flyer has multiple disclosures in all caps.
You are not required to use our services and our flyer is not a bill. As stated on the flyer, Federal OSHA law require all employers to provide a place of employment which is free from recognized hazards that are likely to cause death or serious physical harm to employees. The flyer references potential consequences in the event of a OSHA violation(s.)
We have many satisfied customers who read and understood the flyer, and chose to use our services. If you would like to speak with a member of our customer service team, our phone number is ************. We have a 100% unconditional money-back guarantee.
Our records indicate that you have not placed an order. We will have you remove from our mailing list. You will not receive any further correspondence from our offices.
Sincerely,
CPS **************** Department
Customer response
09/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
F ******Initial Complaint
07/18/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I live in ********, ****** and just received a letter from W.C.S., a business based in ********. The letter includes a "2022 - Annual Report Instruction Form" in English on one side, Spanish on the other. In all ways it looks official, except for two lines, which read "If the business is still in active status, W.C.S., a private entity, will assist for a fee in the filing of your annual report." and "W.C.S. IS NOT A GOVERNMENT AGENCY AND DOES NOT HAVE A CONTRACT WITH ANY GOVERNMENT AGENCY TO PROVIDE THIS SERVICE." (Original is all caps)This is the second year I have received one of these letters. I disregarded the first. Now, I see W.C.S is using this as an underhanded marketing tool to charge unsuspecting business owners a fee that is completely unnecessary. I deal with contracts for my businesses as a regular part of my job, yet I nearly fell for this scam the first time.So, I'd like BBB to spread the word about this and, if possible, help shut this company down. Thanks.Business response
07/19/2022
******************,
We apologize for the confusion regarding our solicitation. To clarify the line as mentioned "If the business is still in active status" that line is in regards to your business, not WCS.
WCS is a private entity offering to complete the service of filing your annual report for you, much like any lawyer or accountant would. You are not required to use our services and our flyer is not a ****. In order to be transparent, this is stated on several locations on our flyer.
We have many satisfied and repeat customers who read and understood the flyer, and chose to use our services.
If you would like to speak with a member of our customer service team, our phone number is ************. We have a 100% unconditional money-back guarantee.
Our records indicate that you did not place an order, and you have been removed from our mailing list. If you feel this information is inaccurate, please let us know. You will not receive any further correspondence from our offices.
Sincerely,
Customer Service DepartmentInitial Complaint
07/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I received an extremely professional looking letter in the mail after registering my business in OH.I, however, have other LLC's, and so this letter stood out to me as a possible scam. I am very disheartened that some people may fall for this scam out of fear. This "fake" business should be shut down and the scammers should be prosecuted. I have read the company's responses and there is no indication that this company will file anything on another company's behalf. There is no indication within the letter that there will be anything filed, it is a letter requesting money for no service.Business response
07/18/2022
**************,
Upon reviewing your complaint, you stated "after registering your business in the *************, you received a letter. That after reviewing our company's responses there is no indication we will file anything on another company's behalf. That there is no indication within the letter that there will be anything file."
We do not mail to the ************* requesting to file anything for a business. For the states we do mail to, our company has many satisfied customers who read and understood the flyer, and chose to use our services. Those businesses do receive certification receipts. The allegations mentioned in your complaint are false.
What you did receive was a letter regarding a Safety Manual for your new LLC. You are not required to use our services and our flyer is not a ****. This is stated on several locations on our flyer. We have many satisfied customers who read and understood the flyer, and chose to use our services.
If you would like to speak with a member of our customer service team, our phone number is ************. We have a 100% unconditional money-back guarantee.
Our records indicate that you did not place an order, and you have been removed from our mailing list. If you feel this information is inaccurate, please let us know. You will not receive any further correspondence from our offices.
Sincerely,
Customer Service Department
Initial Complaint
07/14/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
In April of 2022 Work Place Compliance Services sent me a letter about the renewal of my ****** business license. The document had all my correct ********************** information and license number. I filled out the paperwork and had a $185 check issued from my bank. Fast forward to July of 2022 and I get a letter from the *************** to renew my business license. I got on the phone with the number supplied on the new letter to find out what was going on. Upon talking to the lady on the phone they company that sent me the letter in April in her words "scammed" me out of $85 dollars to submit my papers for me. She told me they see this a lot from this company, and some never notice because they get the papers submitted before the letter is issued from the state. This company misrepresented who and what they were. I just hope by me reporting them I can save someone else from getting scammed by this company. I would like my $85 back.Business response
07/15/2022
Ms. Northern,
We apologize for the confusion regarding our solicitation. WCS is a private entity offering to complete the service of filing your annual report for you, much like any lawyer or accountant would. You are not required to use our services and our flyer is not a ****. This is stated on several locations on our flyer.
WCS has had many satisfied customers who read and understood the flyer, and chose to use our services.
We have a 100% unconditional money-back guarantee which is stated on our flyer. Our records indicate that you placed an order. A refund has been issued to you. Please allow **** business days to receive the refund.
You have been removed from our mailing list and will not receive any further correspondence from our offices.
If you would like to speak with a member of our customer service team, our phone number is ************.
Sincerely, **************** Department
Customer response
07/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I still feel people need to be warned about this company.
Sincerely,
Amber NorthernInitial Complaint
06/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I am the agent at my company for filing LLC paperwork with the ******************* (I understand the information for LLC's and their agents are available online). We have never used or requested a third party do this paperwork for us. We have never even researched a third party doing this for us. We are happy doing this service ourselves to ensure everything is submitted correctly and timely. C.P.S. sent over a non-numbered form with all of our information completed minus the final signature. Stating we needed to file immediately or there would be a $250.00 late fee. The filling costs they want paid directly to them is $120.00. C.P.S. has even taken the liberty to consider me a customer and provided me a customer id through their company. I have never reached out to them. I have never heard of them prior to this mail. The form is deceptive and appears as a state document. It is close in design and wording to the form "LLC-1 (REV 06/2016)" that is issued by the ********** Secretary of State. In big bold letters it states the state code for filing the paperwork, as well as "RESPOND TODAY"Business response
06/23/2022
****************,
We apologize for the confusion regarding our solicitation. CPS is a private entity offering to complete the service of filing your Annual Report for you, much like any lawyer or accountant would for considerably less money. You are not required to use our services and our flyer is not a ****. This is stated on several locations on our flyer.
We have many satisfied customers who read and understood the flyer, and chose to use our services. If you would like to speak with a member of our customer service team, our phone number is ************.
We have a 100% unconditional money-back guarantee. Our records indicate that you did not place an order, and you have been removed from our mailing list. If you feel this information is inaccurate, please let us know.
You will not receive any further correspondence from our offices.
Sincerely,
Customer Service Department
Initial Complaint
02/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On December 26,2021, I responded to an official-looking business entry form for renewing my LLC by sending a check for $150.00 to CFS to file the needed forms as promised, While reviewing my checking account and filing taxes, I realized that I had not received anything from a company CFS. Research and phone calls confirmed my fears that this was not the official government organization, but a scam. I can also claim elder abuse as my age will attest. I called and requested my money be returned as my renewal is not even due as they had stated. I was told that a manager would return my call within the next few days or call back but that hasn't happened. Please stop these unethical companies from taking advantage of anyone else.Business response
02/07/2022
Mr. *******,
We deeply apologize for the confusion surrounding your order with our company.
C.F.S. is a private entity offering the service of completing your business filings for you. In your case, your annual registration in the State of *******. We have no affiliation with any government entity and that is disclosed on the order form you received in many different places.
We also deeply apologize that you have not received a call back from our customer service supervisor yet. Due to Covid, we have been short-staffed, and the supervisor has been trying to keep up with the influx of callbacks due to this being our busy season, but is still behind.
To clarify, your annual registration was filed by our offices on January 6, 2022. This means that your business will remain in good standing for the next year.
We have a 100% money-back satisfaction guarantee. Because you are unsatisfied with our services, we have put in a refund for our processing fee. You will receive that within the next 7-10 days via mail. You have also been removed from our mailing list, and will receive no further contact from our company.
Sincerely,
Customer Service
CFSCustomer response
02/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 16727031, and find that this resolution is satisfactory to me.
Sincerely,
******* *******
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Customer Complaints Summary
52 total complaints in the last 3 years.
16 complaints closed in the last 12 months.