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Business Profile

Reverse Mortgages

Celink
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

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Complaint Details

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  • Initial Complaint

    05/05/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have been trying to work with ************************** Mortgage for the past 3 months. To take care of my uncle's account. My uncle died January 18, 2023. I am the Administrator of my uncles estate. I have sent them all the documents that they required four times and every time they said there was a problem or lied about not being able to read the documents. They lied about not having the documents and said that I was not on the account. I found that they go by four different names: Finance of *******, Celink, PHH, and Champion Mortgage. All at the same address. I believe they are a ripe off company. My uncle's account shows that he owes $124,000 but his bank statements shows the he did not get much out of the reverse mortgage and I can not get any more statements to show if he got any more money. I think this company need to be investigated. What they are doing is wrong.

    Business response

    05/08/2023

    Please provide additional details regarding the complaint. Borrower name, property address, loan number. We were not able to find an account with the information that was provided with the complaint.

  • Initial Complaint

    03/21/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Celink account number ******. Received a extra check from ******************** for me personally, but I need Celink to endorse and send back to me or add it to my reverse mortgage line of credit. Need address to send to. This is my money not Celinks, House has been fully repaired and State Farm paid in full already so like I mentioned this is my money. I have to be emailed cannot talk on phone due to throat cancer surgery Thank you

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BBB Rating & Accreditation

BBB accredited businessA+

Accredited Since: 11/30/2011

Years in Business: 55

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

3900 Capitol City Blvd

Lansing, MI 48906-2147

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(866) 654-0020

Business hours

8:00 AM - 5:00 PM
Business Hours
8:00 AM - 8:00 PM
8:00 AM - 8:00 PM
8:00 AM - 8:00 PM
8:00 AM - 8:00 PM
8:00 AM - 5:00 PM
Closed
Closed

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Customer Complaints Summary

30 total complaints in the last 3 years.

5 complaints closed in the last 12 months.

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