Business ProfileforLiquid Web, LLC

Liquid Web has singled us out, targeted us, and requested personal information that is not standard nor required, as stated in their public privacy policy. We were looking for an alternative provider other than Godaddy, so we pre-paid LiquidWeb for a 3-year subscription to use a Virtual Private Server (VPS). They told us that we were a fraud, refused to tell us why, and immediately mandated that we email them two government-issued identifications. NOTE: Their request is not an industry standard to our knowledge with any other server hosting providers such as Godaddy. They also have no public privacy policy to ensure safeguards for requesting and storing government identifications. We asked if they could provide a secure encrypted way to send them two forms of ID, and they would not provide one. So we offered to send them other forms of identification that are less sensitive in nature, and they rejected them. They refused to tell us what precisely they are looking for in our two forms of government ID to make sure everything is correct when purchasing VPS services, which couldn't be accomplished by alternative methods. Their public terms of service don't require any form of government ID from all of their new and existing customers. NOTE: They are not a financial institution where requesting government identifications is part of KYC and industry standards. We also never gave them permission to pull credit, etc. We feel targeted, mistreated, and discriminated against. They selectively created barriers to entry and mandates for us. We have done them no wrong and provided all the standard information stated in their Privacy Policy under the Customers section. We have all the email evidence to support this complaint.