Self Laundry Service
Wash Multifamily Laundry SystemsThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
04/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 4/6/2022 I attempted to use the washing machine in my apartment building. The machine took my coins but would not start. I called and spoke with customer service and was told that the machine would be repaired in 2 to 3 days. After that time passed I called again. I was told that due to an abundance of calls for repairs, I could not be given a time for repairs. Still, no one came. I called again and was told that there was a shortage of technician's to do the repair. No one came. I called again and was told that a new wave of covid had caused a problem with repairs. I requested, and spoke with a supervisor who told me a technician was on his way as of this particular morning but that the Technician could get waylaid on the way and not make it. I explained that this is a low income apartment complex with multiple persons who are seniors, persons with disabilities or both. I further explained that there are tenants here without transportation or the physical ability to take there clothing to a laundromat. I also added that the nearest laundromat is a twenty mile round trip in any direction. The Technician did not show up. A technician did come in the late afternoon of 4/13/2022. He said that he had to order a part and left. He did not return. At the time of this writing, 4/17/2022, the machine has not been repaired. It has been twelve days.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.