ComplaintsforRightway Automotive Credit

• Initial Complaint

  01/31/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On December 9th, 2021 I went to RightWay Auto Sales at 11:45 am for a scheduled car appointment. I was looking to buy or lease a new car. I was told by *********************, The Sales Consultant that they would accept any down payment for a car and get me on my way. He asked me how much did I have to put down which I said $400.00. After a long wait and speaking with his manager *************************, he then showed me a car. I test drove the car and I did like it. I asked Javion after test driving, how much would I pay monthly for the car. He stated $599. I knew right then and there that was too much for me. After an intense discussion on what other options would be best, Javion stated that his manager said that the car was the only option I had. I did consider it because I had no car at the moment so, I did give him my credit card for my $400 down payment. After sitting for a while, I ended up saying that I would just look elsewhere for a car because the monthly payments were too expensive for me. I never took the keys or the car. They kept trying to get me to continue with the car and I declined. The manager ***** offered me a 10% off discount which I also declined. I asked for my money back and would look elsewhere for a car. Javion told me that it would take **** business days for it to go back onto my card. I've called so much after waiting **** business days and had no success. Javion Keeps stating that they would look into it. I spoke with the Manager last Monday and he stated he was going to contact corporate for this issue. I even asked for corporate's contact information but was told by ***** that they could not give that information out. I called again this week on Monday 1/24/2022 and the receptionist stated she would pass the message to ***** because he was busy. I have not received my money back yet and now I'm concerned and filing a complaint.

  

  Business response

  02/16/2022

  We apologize for the inconvenience, typically it takes less than 7 days for a refund, but an administrative error was made and the refund was not done until 1/28/22.  I've confirmed it has been processed. 

   

  Sincerely,

   

  *************************

  Manager

  Rightway Automotive - Fairfield 

   

  Customer response

  02/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************

• Initial Complaint

  01/20/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a car on 9/9/2021 from Rightway. The next day the check engine light came on but due to the time I couldnt take it to the place because they were closed. The next day after that the engine light cut off so I didnt think anything of it. The next week, a full week after having the car the engine completely locked up on me while driving. They said it was because there wasnt any oil in the car which I thought was weird because I only had the car for a week and they claimed that they do a 70 point inspection on all of their cars so if thats true why didnt they notice that the car didnt have oil or had a bad engine. It took them a month to fix and give me my car back on 10/13/2021 and a month later on 11/28/2021 the engine did the exact same thing and locked on me while driving on the highway. I dont drive my car crazy I just go from work to home so Im confused on why its doing this. A lady that works in the auto center by the name ****** told me that they dont do inspections and they just take the cars off the truck and put them on the lot regardless if they have oil in them or not. Which is why I think my engine locked up a week after having it. Now its been a month and my car still hasnt been fixed and come to find out thisll be engine #3 because a year ago in 2020 it was having the same problems. They sold me a lemon and did not disclose of the information and lied about doing an inspection on the car. The managers are 0 help. I dont want to deal with them or the car I just would like my down payment back so I can take my business elsewhere.

  

  Business response

  01/19/2022

  I am so sorry to hear that Azjah is having problems with her vehicle. RightWay does makes every effort possible to provide a pleasant shopping experience and we do our best to resolve any issues.  First let me state that we do in fact do an inspection prior to purchase. Azjah's vehicle was inspected prior to purchase and she was also provided the opportunity to have the vehicle inspected at a service shop of her choice prior to buying the vehicle.  It appears that a month after she purchased the motor needed to be replaced.  The replacement was covered by warranty.  at the time the motor was replaced the vehicle had ******* miles.  two months later the vehicle was driven over an additional ***** miles.  This would be considered an average driving time of seven months that was driven in two months.  At that time the vehicle was taken to R&R service.  They found that the vehicle was low on oil and the motor was locked up.  Being low on oil is not necessarily the cause of failure but just may have needed service due to adding ***** miles on the vehicle.  Regardless of the cause of failure, the motor was once again covered by warranty and is currently being replaced by R&R service.  If there is anyway I can be of any help I can be reached at ************.   

  Customer response

  01/20/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  Azjah Washington
  

  

  Business response

  02/16/2022

  Please see previous response and have the customer reach out to us directly if she is still having issues. 

  Customer response

  02/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  Azjah Washington

• Initial Complaint

  12/30/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Entered By BBB Staff - lj Consumer paid $500 down to purchase a 2010 ***** Civic on December 27th. The consumer was verbally told the vehicle was $12,000. When he was presented the final paperwork the price of the car increased $10,000. Price of the vehicle was $22,000. Consumer refused the car because the price of the vehicle was misrepresented. Company would not return his $500.

  

  Business response

  01/14/2022

  To Whom It May ******************************* came to our location on December 27th 2021.  He found a car he liked gave us $500 for down payment and we proceeded to print the paperwork.  While reviewing the paperwork **************** did not like the terms and decided not to purchase. The price of the vehicle was $12,000, but **************** was financing the vehicle so there is a disclosure box showing the dollar amount if he made every minimum payment on the loan with interest, we assume that is where the confusion regarding $12k vs. $22k was.  In regards to ******************** down payment we explained to him that the money was had been receipted and company policy is that we cannot give a customer a cash refund.  We explained to him a check would come from our corporate office for the refund.  

  **************** should have received his refund, if that is not the case please contact us directly.  We apologize for the inconvenience. 

  Sincerely,

  *********************

  Regional Manager

  Rightway Automotive

  ************

• Initial Complaint

  12/16/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In mid August 2021, I purchased a 2016 **** Fiesta from Rightway Automotive on ************ in ********** **. I told the sales manager, *****************************, that I DID NOT want an extended warranty, and he replied "** no, I wasn't going to try to sell you one". I picked my vehicle, papers were printed, and my sales rep was ready to sign because they were about to close. I told him that I needed to think about things and that I would come back the next day and he got angry. We were the only two people in the building, my sales rep smelled like he had been drinking, and he aggressively told me that we needed to sign the papers, but I had 30 days to return the vehicle if I changed my mind, which turned out to be a lie. ***************************** also lied and said he would have the scratches and dents repaired, replace the windshield wipers, and replace the skirting on the driver seat. After going back and forth with **** for 2 months, the repairs were partially made, but I was tired of dealing with these liars so I had no choice but to take the vehicle. On 10/2/21, I sent **** a text and asked him to cancel the extended warranty. On 11/2/21, I called Rightway to see why the cancellation was taking so long and was informed by TJ, the new sales manager, that **** had been fired. TJ said he would prepare the paperwork and have the refund check sent. On 11/20/21, I had not received the check so I called TJ again and was told that the check would be sent to my lienholder, and to give it 2 - 3 weeks. On 12/16/21 I called Rightway and spoke with ****, the general manager, and he said he would look into it. I explained that I wanted a full refund because I requested the refund before the 60 days was up. **** said that I would only get a prorated amount from when TJ sent the paperwork in. I told him that wasn't fair because I told **** to cancel it before 60 days, and **** replied "That's why **** doesn't work here anymore". I should not have to pay for ****** shady business practices.

  

  Business response

  01/14/2022

  This complaint has been resolved.  The warranty has been cancelled for a full refund. 

   

• Initial Complaint

  12/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2008 ******* Sonata from rightway. I only got to drive the car about a month and a half before the motor went. I paid extra for the power train warranty. I called and told them what happened and they ended up sending it to a transmission shop in bay city. Then came at me for supposedly putting water in the motor. Im a mechanic for a living so i dont know why they would even say that. Then said its not our problem anymore. So they screwed me and my kids out of a vehicle all because they did not want to honor the warranty. I would like them to honor the warranty or refund the money Ive paid on the vehicle.

  

  Business response

  12/14/2021

  ************** purchased a 2008 ******* Sonata from our Saginaw location in October 2018. Shortly after purchase a warranty claim was made for an engine.  The warranty company sent an inspector to verify the cause of failure and it appeared the car had been in an accident where it went into water.  Due to the failure being caused by an accident the claim was denied and ************** was informed that this is an insurance issue not a warranty issue. 

  We recently reached out to ************** to see if he was interested in trading in his vehicle and he informed us that he no longer had the Sonata.  Reviewing the notes on his claim and purchase there was never an accusation of him putting water into the vehicle, only that the vehicle was in water causing a engine failure. 

  We apologize for any inconvenience, but due to the vehicle being in an accident involving water we do not feel a refund from Rightway would be appropriate.  This should've been handled by ****************** insurance company.  We'd still be willing to help ************** with a new purchase, please have him reach out to us.

  Sincerely,

  *******************

  Regional Manager

  Rightway Automotive 

   

   

  Customer response

  12/14/2021

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *******************

• Initial Complaint

  10/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  its from a car bought at right way i tried several times to go to there shop to get fixed but was told several times that it would have to be left with them `for who nos how long at a shop there nearest one **** miles from me .what they do is try to discourage from bringing it in till your warranty expires then your on your own this car lasted **** miles then developed trans problems

  

  Business response

  11/29/2021

  We've spoken to ********************** multiple times about his transmission concerns.  He recently took the vehicle to Muffler Man who told him they would need no longer than 2 days to diagnose the issue.  He refused to leave the vehicle at the shop. 

   

  We apologize for the inconvenience, but in order to get his vehicle fixed he will need to allow a service shop to diagnose it, which takes time.  ********************** needs to bring his vehicle to a shop asap so he doesn't run into an issue where his warranty expires. 

   

  Sincerley,

   

  *****************************

  Store Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩