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Business Profile

General Merchandise

Sharper Image

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Sharper Image's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sharper Image has 15 locations, listed below.

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    Customer Review Ratings

    1.14

    Average of 70 Customer Reviews

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    Review Details

    • Noreen K

      Date: 10/08/2024

      This company has terrible quality products, charge twice what theyre worth, shipping fees are insanely high and terrible customer service.

      Sharper Image

      Date: 10/10/2024

      Thank you for your feedback. We are sorry to hear you are unhappy with the quality of the items you purchased and the prices of those items. Your feedback has been escalated to management to ensure the items purchased and the prices of those items are reviewed further by quality control. In regards to your experience with our customer service team, we are truly sorry to hear you had a negative experience working with our agents and this will be escalated further to ensure the agents who assisted you are properly coached so that this does not happen again. We would like to assure you that we value you and your business and this is not the experience we wanted for you. We will do all we can to ensure the proper changes are made for a better customer experience moving forward.

    • linda t

      Date: 08/02/2024

      I order items for my Christmas gifts for my family. I have been waiting on a refund sent 12/24.I work and don't have time to be on hold for 35mintues.I give them my phone number for a return call from the head office four calls from me later, never received a call to date.I I spend $1493.60 We have contact you several times concerning the second two-person basketball never came.I had to tell my cousin son he didn't have one.I went and purchased one from target.I called back ask for a refund for serval months.I don't want a credit I want a refund.Why do you treat your customer like they made the mistake.I'm not the *** or ***** drivers.You stole $279.99 from me, and I want it back I don't want a credit I will never buy from you again.Please teach your customer service team members to tell the truth does not lie or don't have them make promise they can't keep.

      Sharper Image

      Date: 08/05/2024

      Thank you for your time *****. I am truly sorry to hear of this experience and I would like to assure you that management is reviewing this now and your refund will be issued. They have confirmed that this will be issued so you can expect further update shortly. I assure you this is not the experience we want for you and the agents who assisted you to date will be coached further to ensure this does not happen again.

    • Steve K

      Date: 06/30/2024

      Pathetic customer service. Portable evaporative cooler came not screwed into nut for fan. Just need a nut but they want me to send back then get a new one? Dumbest thing I ever experienced! Last thing I buy! Poor quality as well!!

      Sharper Image

      Date: 07/01/2024

      Thank you for your time and your feedback. We truly apologize for any frustration this may have caused and I have sent a request to see if we have the part needed to avoid the inconvenience or returning the full unit for a replacement. Please know the agents who assisted you and advised this could not be done will be coached to ensure this does not happen again. We will have an email update sent regarding the parts request.

    • Pamela D

      Date: 06/25/2024

      Product is good but your rebate policy is totally misleading and observed and your company should be cited for false advertising or at minimum misleading. The so-called rebate they offer not really rebate! It is simply a credit that you get with the company but then you try to buy something that's already on sale the credit is no good which is almost everything. Ridiculous ridiculous ridiculous false advertising. Buyer beware

      Sharper Image

      Date: 06/26/2024

      Thank you for your feedback ******. We apologize for any frustration and we would like to assure you the offer presented is not falsely advertised. We try to be as transparent about this offer as possible and your feedback has been escalated to management for review of the verbiage used to present this offer.

    • Arra A

      Date: 03/05/2024

      Ordered a bird feeder camera. Worked for a week, then it failed.Returned that and got a "refund" for purchase of something else - a gift certificate.Ordered an item using gift certificate, it did not work. Asked for replacement, received it, did not work. Returnd and asked for a refund, now I have a $170 gift certificate, but it does not work.Following instructions, I add something just over $100, apply the gift certificate, and magically my cart says I own $0. Great, but when I check out, the web page demands a credit card, which I supply, but now the amount has changed back to the orignal price, no discount!

      Sharper Image

      Date: 03/07/2024

      Hello and thank you for your tie Arra! I am truly sorry to hear of this experience and we are happy to assist you with redeeming that eGift card! Please give us a call at ************** to speak with a specialist further. We look forward to making this right!

    • Latoya G

      Date: 02/25/2024

      If you choose to make a purchase from Sharper Image be prepared to get ripped off. Certain items can't be returned if used but how would anyone know if the item is effective If not used. They advertise free returns within 60 days however in small print it reads for unopened items. It appears as if they control the reviews of the products so a consumers may never have an opportunity to get honest feedback. ****** learned and im cutting my losses. Thankfully I will be able to recover from my $230.00 dis-investment. I will never consider the simplest product from this merchant. #buyerbeaware

      Sharper Image

      Date: 02/26/2024

      Hello and thank you for your time. I would like to assure you at this time we do approve all reviews to be posed to the site. It may take up to 72 hours for a review to populate on the site after it is approved. We are sorry to hear you feel this way and I would like to assure you we are as transparent about our return policy as possible. Items that cannot be returned if opened or used are noted of this policy at the bottom of the items features list. This is also notes on our return policy page. We are happy to work with customers though as we do not want anyone to keep something they are not happy with. We are happy to have a return set up for you for a Sharperimage.com eGift card.. Please give us a call at ************** to speak with a specialist further!

    • Erika H

      Date: 02/05/2024

      I purchased the Mail Chime online in November 2023. The product doesn't work with our mailbox. I emailed Sharper Image customer service on January 1st, **** to initiate a return. I received no response. I sent a follow up email on January 29th, **** and still did not receive a response. I called the customer service phone number and was told by the automated system that call volumes were high, so I requested a call back. Three hours later, I had not received a call back. I called again on my lunch break and was on hold for ************************************* (again) that they would call me back and hung up on me. I went online and was finally able to get a customer service rep using their ******************** chat feature. She initiated the return, but did not tell me that I would be charged $18.95 for return shipping! I only paid around $37 for the product in the first place. This was my first experience with this company and now it has been my last!!

      Sharper Image

      Date: 02/07/2024

      Hello and thank you for your feedback. We apologize for any frustration. At this time, customers are responsible for all return shipping charges aside from items that include a defect from the manufacturer. We do not want this to be the reason you do not shop with us anymore and we are happy to have this refunded upon receipt of the return!

    • Dee Ann Z

      Date: 01/30/2024

      Extremely disappointed with Sharper Image as a whole. My husband purchased the Monocular with smartphone adapter for a Christmas present. This item was complete junk! The pictures were blurry and had white out effects. The construction of the item was below average and extremely cheap. We returned this item and were given a hard time by customer service. They did not want to refund our money and kept a restock fee. We ended up paying around ***** in total with shipping charges and restocking fee and have nothing to show for it except disappointment and frustration. Sharper Image used to be a reliable and amazing company. I will never purchase another thing from this company!

      Sharper Image

      Date: 01/31/2024

      Hello and thank you for your time! We apologize for any frustration as customers are responsible for return shipping fees and the original shipping fee is not refunded. We are happy to have your return shipping fee refunded as a one time courtesy. Please give us a call at ************** to speak with a specialist about having the return shipping fee refunded!

    • Alice H

      Date: 01/29/2024

      I ordered 2 Ionic Breeze air purifiers from them prior to this Christmas. The units were not like older models of this product. They blew out cold air and made a lot of noise and I felt did nothing to help the air quality in the home. I returned them.At order time, Sharper Image noted free shipping $36.99 however when I placed the order they charged me shipping and issued me a credit for the shipping amount to buy more product. What a scam.When I returned items, Sharper Image charged me over $60 for return shipping even though I used their return label and ***** as instructed. They offered me a gift card to avoid the return shipping cost. What a scam.I did chat with an agent and got an additional refund of $36.99 yet to be seen on my credit card.I do not want to buy any more of their products, their catalog will go immediately into the trash when received and I will not visit their store in *****************. Sharper Image is a scam.

      Sharper Image

      Date: 01/30/2024

      Thank you for your feedback. I am sorry to hear our promotional rebate offer for shipping is not satisfactory to you. I assure you this is not a scam and we try to be as transparent about this as possible. Your feedback regarding this offer has been escalated to management. Your shipping fee was refunded today, 1/30/24. We ask that you allow a full 5-7 days for this refund to reflect depending on your financial institution. Due to the reason for return there is a return shipping fee and this was deducted from your refund amount directly. We apologize for any inconvenience this may have caused. Your feedback regarding the return shipping policy has been escalated to management as well.

    • Roddy R

      Date: 01/21/2024

      Total scam. Its so old used car salesperson technique and shows desperation on the part of Sharper Image. Sad for a company that positions themselves as high-end. I went back and forth for three days on a product not understanding this cryptic add on to a free shipping offer. Once again, they are a total let down.

      Sharper Image

      Date: 01/23/2024

      Hello and thank you for your time. We apologize for any frustration regarding our rebate offer. At this time we are offering, Free shipping with rebate. With this offer you are charged a shipping fee. This is added to your order total and should be included in the calculations when calculating your order total. After the order has shipped the shipping is refunded as a Sharper Image cash back rebate for a future order. I assure you this is a legitimate offer and is not a scam. We are happy to have the rebate voided and your ground shipping refunded to your method of payment if you wish to proceed with the order.

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