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Find a Location

Bel-Aire Heating & Air Conditioning has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Bel-Aire Heating & Air Conditioning

      781 Lenox Ave Portage, MI 49024-5418

      BBB Accredited Business
    • Bel-Aire Heating & Air Conditioning

      1435 Century Ave SW Grand Rapids, MI 49503-8010

      BBB Accredited Business
    • Bel-Aire Heating & Air Conditioning

      706 Webber Ave Three Rivers, MI 49093-8911

      BBB Accredited Business

    Business ProfileforBel-Aire Heating & Air Conditioning

    Heating and Air Conditioning
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.22/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/14/2017

    Years in Business: 63

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Bel-Aire Heating & Air Conditioning states they offer heating and air conditioning 

    Products & Services

    This Company offers Heating and Air Conditioning (Heating and Air Conditioning)

    Business Details

    This is a multi-location business.

    Find a Location

    Bel-Aire Heating & Air Conditioning has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Bel-Aire Heating & Air Conditioning

        781 Lenox Ave Portage, MI 49024-5418

        BBB Accredited Business
      • Bel-Aire Heating & Air Conditioning

        1435 Century Ave SW Grand Rapids, MI 49503-8010

        BBB Accredited Business
      • Bel-Aire Heating & Air Conditioning

        706 Webber Ave Three Rivers, MI 49093-8911

        BBB Accredited Business
      Location of This Business
      781 Lenox Ave, Portage, MI 49024-5418
      BBB File Opened:
      9/28/1993
      Years in Business:
      63
      Business Started:
      7/1/1961
      Business Incorporated:
      7/23/1968
      Accredited Since:
      8/14/2017
      Type of Entity:
      Corporation
      Alternate Business Name
      • Bel-Aire Heating & Air Conditioning, Inc. of Kalamazoo
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Jeff Maddox, President
      • Mr. Doug Stull, Vice President of Sales
      Contact Information

      Principal

      • Mr. Jeff Maddox, President

      Customer Contact

      • Mr. Doug Stull, Vice President of Sales
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/15/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      The company has a service that we pay for that states theyll be out right away for heating and cooling issues. We have a heating issue and they are not able to come out right away. Its gonna take 24 hours. This is not per their policy. When talking with the technician to get an appointment They were not helpful and said that many people have the same plan that we do and theres nothing they can do to help with the situation. After hours emergency slots are filled up. This is not ideal and creates possible emergency situations. If they are going to provide emergency service, then they need to limit how many people are signed up for their service so they can really respond to emergencies appropriately.
      Read More

      Customer Reviews

      18 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      josh f

      1 star

      06/14/2024

      Do not I repeat do not use these guys! I Have a ac that they installed less then 3 years ago that has a leak in the system some where. They had to top it up last season and again this season as its running low on charge. They will try to make you pay for the refrigerant on your own dime, and try to tell you it's going to be ******** dollars for a coil replacement when they never put leak finding dye in the system to determine where it's leaking from. If you try to request the manager he will ignore your calls and not return them. The tech also tried to claim that the warranty applies only to the previous owners of the home and not the ac unit it's self. What a joke, if you need heating and cooling in Three Rivers I beg you do not use this joke of a business. If the tech doesn't like what you say he will storm off and leave you with a leaking system! Don't let these guys take advantage of your elderly family or friends! 0 STARS

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