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Business Profile

Mortgage Broker

Amerifirst Financial Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Broker.

Complaints

This profile includes complaints for Amerifirst Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Amerifirst Financial Corporation has 59 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/13/2022

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company defamed me by I selling my mortgage to a mother in lamb there and then damaging my credit to the point where it is irreparable terrible to no fault of my own and they benefited from that process does they have a feduciary responsibility responsibility to protect my protect my assets endThis company defamed me by I selling my mortgage to a mother in lamb there and then damaging my credit to the point where it is irreparable terrible to no fault of my own and they benefited from that process does they have a feduciary responsibility responsibility to protect my protect my assets end Take responsibility for their actions I have yet to receive any phone calls back regarding this even the *** ******************* Is refusing to call me back in any kind of timely manner they show no inclination or inclination or care about what they have done

      Business Response

      Date: 10/20/2022

      Amerifirst takes great pride and ensuring a positive customer experience and providing accurate information to the credit bureaus.If you are a current customer of ******************, we encourage you to send an email to ****************************************** you are a former customer, we encourage you to contact your current servicer.

      Customer Answer

      Date: 10/25/2022

       
      Complaint: 18208049

      I am rejecting this response because:
      As my financial institution during the time this mistake was made you violated your feduciary responsibility by profiting from the sake of the loan in question you are obligated to be the ones to fix this extremely  egregious mistakes reported to these credit institutions by amerifirst financial 
      Sincerely,

      ***********************

    • Initial Complaint

      Date:09/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was given a letter stating that I was pre-approved for a loan when it was one day before closing I was told that I did not have a *** number that was assigned to my account that met their 6-month guideline my loan officer stated that they have only ever required for you to be 6 months on the job and that when the loan originated in the *** number was assigned had nothing to do with my time on the job the underwriter then told the loan officer that I had missed 3 months on a credit card payment and that how could I try to apply for a $225,000 home and be late on a credit card payment I then sent all of my credit card statements that reflect I have never been late on a credit card payment I fell as if I have been redlined I have been bait and switched now to save the deal to try and use a product that I am not wanting to use which is ribbon just to save the deal or face losing my money I don't think that this is fair because my employment credit score and payment history are all in good standing I was told then that if I wait till February the underwriter will approve the loan because they said that I am approved for *** but I have to wait until February but in the meantime I have to use this ribbon product I think that this is deceptive practice and I have lost money and have to get another appraisal another lawyer and pay additional closing cost I have already paid for an appraisal home inspection and lawyer I believe that this was a bait and switch practice which has cost me a lot of money and possibly the seller if I choose not to use this ribbon product

      Business Response

      Date: 09/07/2022

      ****************,

      Thank you for the opportunity to address your concerns. The customer experience is our number one priority at Amerifirst Home Mortgage. We sincerely apologize that you did not have the experience you were expecting. Amerifirst did have your loan pre-approved in January of this year. Your financial circumstances have since changed and we were no longer able to approve you for an FHA loan. Our loan officer offered you the only product available that allowed you to move forward with the purchase, given your changed circumstances. 

      Customer Answer

      Date: 09/07/2022

       
      Complaint: 17922022

      I am rejecting this response because:
      Wow thanks for this shocking update, you just told me last week that I was approved for FHA but that I had to wait until February, I have been very misled and 1000's of dollars invested, very disappointed. 
      Sincerely,

      *********************

    Amerifirst Financial Corporation is NOT a BBB Accredited Business.

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