ComplaintsforEd Koehn Chevrolet, Inc.
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Complaint Details
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Initial Complaint
03/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Contacted the dealer 03/12/23 through and ad on ******** for a trade in event that theyre hosting offering to pay off your vehicle and help you with credit to get you into something with little to no money down. They even stated in the ad they were willing to do whatever it takes to get your trade. I went to the dealer on 03/13/23 got offered way below market value for me vehicle, sat and argued with the salesman, after getting frustrated I confronted him about the dealerships misleading ads, he got mad, and started insulting me.Business response
04/10/2023
We are sorry that we were unable to work out agreeable terms with the customer. The trade/sale event was an overwhelming success. We gave our best effort to meet the expectations of the customer. Unfortunately, for this guest we were unable to create terms satisfactory to both parties.
ATT BBB: Contact information is incorrect for this business. Please assist to change so that we can be more prompt if a concern avails?
Customer response
04/10/2023
Complaint: 19591752
I am rejecting this response because: advertising is false and misleading. Got hopes up of possibly getting out from under my current auto loan only to be treated like trash by this dealership and salesman. Dont run advertising like that if you cant meet what you said. I would never recommend this dealership to anyone. The craziest and misleading in the area.
Sincerely,
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.