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Business Profile

Engines

Fraser Engine Manufacturers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engines.

Complaints

Customer Complaints Summary

  • 60 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Fraser Engines to purchase an engine. The guy I talked to (*****?) was incredibly rude. He didn't ever give me a chance to ask a question he immediately told me he didn't have the motor I was calling to purchase. I had called a few days prior and was told they had it but would take a few weeks for it to be ready. ***** said "maybe I'm not saying it right. I have nothing to sell you." He then said let me say it a different way i have nothing to sell you. Did you understand me this time? I did not do or say anything to provoke this response. He then told me he will never sell me anything ever and to never call back because I was being difficult? I'm being difficult by asking to purchase a motor I called about a few days prior and now want to buy? That is not the way to do business. I was treated incredibly rude when just trying to make a purchase.

    Business Response

    Date: 01/03/2025

    *****, 
    We are sorry to hear that you have had a negative experience with our company. With that being said, we are not really sure what you are referring to. 

    We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have. 
    The Vice President of our company will be reaching out to you later today to solve this issue. 

    We value your feedback and will use it to improve our service going forward.
    Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.

    Customer Answer

    Date: 01/04/2025

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    I received a text from the "president" who iinformed me ***** (the employee that was rude) is the son of the owner. They all but called me a liar and told me they have never had a problem before with their son and that ******* wife is a lawyer?  I'm not sure why that matters to me.  I found on the website the motor I was trying to purchase and wanted to provide ***** a part number when I called on Thursday.  He interrupted me, told me he didn't need a part number and that I must be an idiot because I'm not understanding that they don't have that motor to sell?  He said multiple times let me say this so you understand it i have nothing to sell you.  Today I received a text telling me that I can purchase that exact motor at a discount?  Now how do they have it now when they didn't have it then??  I purchased the motor from another company because ***** told me he would never sell me anything, ever.
    Regards,

    ***** ***

    Business Response

    Date: 01/07/2025

    *****,

    Thank you for taking the time to share your recent experience with us. I want to sincerely apologize for the situation you described and the frustration it caused. **************** and professionalism are of utmost importance to us, and its clear we fell short in your case.

    Regarding your interaction with *****, I regret to hear about the way you were treated. Regardless of the circumstances, our customers deserve respect, clear communication, and support. I will be addressing this matter internally to ensure that situations like this do not happen again.

    As for the text you received about the motor, I understand how this could be confusing and frustrating after being told the item wasnt available. It seems there was a lapse in communication within our team, and I will be investigating this discrepancy to ensure our processes are more consistent and transparent moving forward.

    Please know that the information shared with you about ****** family connections was inappropriate and irrelevant to your concerns. It should not have been brought up, and I apologize for any discomfort this may have caused.
    We value your feedback and your business, and I deeply regret that your experience did not reflect the standards we strive for. If you are open to giving us another opportunity, I would be happy to personally assist you with any future needs to ensure a smoother experience.

    Thank you again for bringing this to my attention. If theres anything further youd like to discuss, please dont hesitate to reach out to me directly.

    ************** - Ext:101

  • Initial Complaint

    Date:11/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an engine from them that included a water pump the water pump failed at 7k miles. They are dragging their feet and not honoring the warranty in a timely matter. My car has been stuck at the shop for 4 weeks and my mechanic has provided every last detail they needed. And are now ignoring my shop (***************** in ********* CA) It was for a 2015 ***** cruze *******

    Business Response

    Date: 11/27/2024

    ****, 

    We are sorry to hear that you have had a negative experience with our company. We take all customer complaints seriously and strive to provide a high level of customer service to all our customers.

    We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have. 
    The Vice President of our company will be reaching out to you later today to solve this issue. 

    We value your feedback and will use it to improve our service going forward.
    Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.

  • Initial Complaint

    Date:11/22/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First interaction with company I was returned phone calls along with text messages to buy from Fraser Engines. Consistent communication. After giving this business the benefit of the doubt I received the engine and had the shop install. There were immediate leaks from the heads and intake manifold gasket that were concerning to the mechanic. He reached out to me and explained thoroughly. Immediately after I contacted Fraser and explained to them what the problem was I have been given the run around since. *****(a reputable mechanic shop here in ******) has also tried contacting Fraser Motors, sent pictures and videos. ***** has immediately sent me to the warranty department upon hearing my voice and its becoming an uphill battle to speak to someone personally. This should be fraud. According to previous BBB reports this seems to be the name of the game for this company. You will not take a single father of 3 children for a ride. This engine pertains to my 2007 Jeep Wrangler. I expect compensation back not only for the engine but to include the installation price of $120/hourly rate for the mechanic shop. If this is not willing to be met, I will sue for any and everything concerning the purchase of this defective engine labeled as new/rebuilt. If issue is not resolved before end of day November 25th, A lawyer will be in contact with you all.

    Business Response

    Date: 11/25/2024

    ****, 

    We are sorry to hear that you have had a negative experience with our company. With that being said, we are not really sure what you are referring to. 

    We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have. 
    The Vice President of our company will be reaching out to you later today to solve this issue. 

    We value your feedback and will use it to improve our service going forward.
    Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.
    ?

    Customer Answer

    Date: 11/30/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [You must provide details of why you are not satisfied with this resolution. Please type details here:]

     

    The business sent out a replacement engine this past week BUT the REinstallation price of the engine is still in the air along with the cost for the 2nd engine install kit that I have to come out of pocket for from Jasper *********************** What is being compensated besides the engine for the inconvenience of this whole ordeal?

    Regards,

    **** ******

    Business Response

    Date: 12/02/2024

    ****, 

    We have attempted to contact you multiple times with no response. 
    Please give us a call at your earliest convenience so we can address your concerns and get you taken care of. 


    Thanks! 

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sold me a bad engine,forced me to buy parts for the engine and it still didn't work. Had the mechanic's shop do all this testing to finally send a 2nd motor out just to have my mechanic repair stuff on the 2nd motor. . On a ******* bill that they racked up they only paid *******.

    Business Response

    Date: 11/22/2024

    ****, 

    We are sorry to hear that you have had a negative experience with our company. We take all customer complaints seriously and strive to provide a high level of customer service to all our customers.

    We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have. 
    The Vice President of our company will be reaching out to you later today to solve this issue. 

    We value your feedback and will use it to improve our service going forward.
    Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.

    Customer Answer

    Date: 11/27/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** *********

  • Initial Complaint

    Date:09/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a reman engine and it stopped running correctly. Fraser is not returning phone calls and text messages from auto shop that installed the defective engine and won't return my phone calls or emails

    Business Response

    Date: 09/20/2024

    ***, 

    We are sorry to hear that you have had a negative experience with our company. We take all customer complaints seriously and strive to provide a high level of customer service to all our customers.

    We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have. 
    The Vice President of our company will be reaching out to you later today to solve this issue. 

    We value your feedback and will use it to improve our service going forward.
    Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.

    Customer Answer

    Date: 09/20/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [You must provide details of why you are not satisfied with this resolution. Please type details heIre:] it has been so long since I had my VEHICLE. When the first engine went BAD, I did what anyone else would DO, I contacted the company and their first response was a "TECH" WOULD REACH OUT TO ME WITHIN 48 HOURS, PHONE RECORDS WILL SHOW, THAT I DID IN FACT CALL FRASER ENGINE COMPANY THAT FIRST TUESDAY AFTER ENGINE STARTED MAKING LOUD METALLIC NOISE THE CHECK ENGINE  LAMP
    BBut no TECH ever called, then that Friday I called FRASER and they told me I had to get VEHICLE to shop that replaced the engine, so that same day I had truck towed there. It took approximately 24 days before FRASER engine company provided a REPLACEMENT engine. The REPLACEMENT ENGINE went BAD while the MECHANIC was out on road test with truck. Now the truck has spent approx 9 days sitting at AUTO shop that installed the REPLACEMENT engine, and still sits there today unusable. No decision has been rendered by FRASER engine company on what to do next. Approximately 35 days without a vehicle! 
    Regards,

    *** *****

    Business Response

    Date: 09/23/2024

    ***, 

    I'm not sure why your are saying that you never received a phone call. It looks like one of my warranty **** spoke to you on Friday. My tech support team is working to try and get this resolved for you ASAP!

    If this is not acceptable to you, please reach out to **** at ************** / Ext:101. 

    As I previous stated we will do whatever we can to try and make this right. 

     

    Thanks!

     

     

    Customer Answer

    Date: 09/24/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [You must provide details of why you are not satisfied with this resolution. Please type details here:]

    Regards,

    *** *****

  • Initial Complaint

    Date:09/10/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with *** management services I do not have a contract with *** management services they did not provide me with original contract as requested

    Business Response

    Date: 09/11/2024

    ***,

     

    We are sorry to hear that you have had a negative experience with our company. With that being said, we are not really sure what you are referring to. 


    We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have. 
    The Vice President of our company will be reaching out to you later today to solve this issue. 

    We value your feedback and will use it to improve our service going forward.
    Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.

    Customer Answer

    Date: 09/17/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    I have a negative credit report on my credit history from d.b.a. *** management services if business is unaware of this report then I ask that this negative report be removed immediately thanks thanks again


    Regards,

    ***** ***

    Business Response

    Date: 09/17/2024

    We have no idea who *********************** is nor do we have any affiliation with this company. 

    If you have any questions or concerns please contact us right away.

    Fraser Engines / **************

    Thanks! 

     

  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4-10-24 purchased engine, core pickup 5-6-24 fresher engines and transmission ******************************************** The problem is after many phone calls to ******* ***** *********** core refund rep. ******* does not answer the phone or respond to my message. My account with Fresher is paid in full. $370 core charge refund is part of the contract. Did I give enough information, can the BBB help. I didnt receive the core charge refund. I received no response from the business. Please respond to this complaint. ***** ****** ********** **********

    Business Response

    Date: 09/11/2024

    *****, 

    This is not Powertrain Solutions. 
    I'm not sure why you're leaving our company a complaint. We did not sell you a product or charge you any money.

    Please contact the company you purchased your product from. 

    Thanks! 

  • Initial Complaint

    Date:08/10/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sold me a "rebuild" that wasn't. Was like they just painted it and sent it out. After having to spend over $2,000.00 additional to have local mechanic replace timing chain and sprockets that were old and worn, took me months to get through their painful warranty process. I'm still waiting for a check and I purchased the engine in February.

    Business Response

    Date: 08/12/2024

    ***, 

    We are sorry to hear that you have had a negative experience with our company. We take all customer complaints seriously and strive to provide a high level of customer service to all our customers.

    We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have. 
    The Vice President of our company will be reaching out to you later today to solve this issue. 

    We value your feedback and will use it to improve our service going forward.
    Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.

    Customer Answer

    Date: 08/12/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    I waited until end of business day but received no contact from Fraser. This is typical for them, this continues on and on without resolution.

    Regards,

    *************************

    Business Response

    Date: 08/13/2024

    We are sorry we couldn't reach you yesterday. **** was not in the office. 

    I will make sure he reaches out to you as soon as he returns to the office.

    Thanks!

    Customer Answer

    Date: 08/18/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    I still have not received check. Once I do, I'll close this as resolved.

    Regards,

    *************************

    Business Response

    Date: 08/19/2024

    ***,

    I'm not sure why you are saying that you haven't heard from anybody. We spoke on Friday evening.

    Per our phone conversation, this issue has been resolved.

     

    Thanks! 

    Customer Answer

    Date: 08/19/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    I did not say I didn't hear from anyone. I said I had not received check. This has been issue all along. You said check was sent out day before we talked, but still no check. Can't believe anything you tell me.

    As I have said numerous times, when I receive check, this will be closed.

    Regards,

    *************************

  • Initial Complaint

    Date:07/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 1, 2024 I bought and engine from Fraser company for $5,115.97 it was to be delivered on Monday July 8, 2024 between 12-4 and then I got a call in the morning from the delivery company and they said that they needed to reschedule my appointment for tuesday July 9, 2024 between 11-3 because they did not get my order yet. so we waited and on tuesday I did not get my order so I call the delivery company and they said they did not get my order at all. so I called Fraser to ask where my order was and the lady on the phone said she did not know so we ask to speak to a supervisor and he did not care where my order was and did not give me and anwser of where my order is so I ask him to give me a refund and he said NO !! and became very rude and disrespectful and cussed me out he also threaten me that if I used my credit card company to get my refund he would drag me to ******** and *** my a** the man that we spoke to said he was the son of and his wife was the attorney of the company.

    Business Response

    Date: 07/11/2024

    *****, 

    We are sorry to hear that you have had a negative experience with our company. We take all customer complaints seriously and strive to provide a high level of customer service to all our customers.

    We would appreciate the opportunity to discuss this matter further with you and address any concerns you may have. 
    The Vice President of our company will be reaching out to you later today to solve this issue. 

    We value your feedback and will use it to improve our service going forward.
    Thank you for bringing this to our attention and we hope to have the opportunity to provide you with a better experience in the future.

    Customer Answer

    Date: 07/16/2024

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [You must provide details of why you are not satisfied with this resolution. Please type details here:]

    Regards,

    *********************

    Customer Answer

    Date: 07/23/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

  • Initial Complaint

    Date:06/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 1 2024 I applied for financing for an engine from Fraser Engines. I was approved. But I never placed an order. Never placed an order. Never recieved any services or goods. But the financing was funded to Fraser Engines through a finance company they use called Pay Tomorrow. Pay tomorrow says Fraser has to cancel the financing because we didnt receive any services or goods. It is now June 24th and Fraser Engines has not canceled the financing so they have $4000 dollars for nothing. We just need help getting them to cancel the financing because again. We never placed the order and never recieved anything.

    Business Response

    Date: 06/24/2024

    *****, 

    This has already been taken care of with Pay Tomorrow and the refund has been processed. Please feel free to reach out to our accounting department if you have any questions or concerns. 

    We apologize for any inconvenience this has caused you. 

    Thanks! 

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