Reviews

Review Details

• Review fromRaymond N

  Date: 03/12/2025

  1 star

  Raymond N

  Date: 03/12/2025

  My purchase from Fraser Engines is possibly the worst purchase I have ever made.I ordered Fraser advantage engine and transmission in September, I had a fully licensed ASE 5 start rated mechanic install them who specializes in engine changes and is used by local dealerships and thousands of customers a year in this part of ****, we are currently in March and I still do not have a properly working engine or transmission, The first engine that was sent from Fraser lasted a little over 800 miles, the transmission lasted about 4 miles before it started slipping gears and not shifting. While attempting to correct the transmission, Fraser wanted parts changed on my truck, blaming them for the failed transmission and racking up more cost for myself. We did all the required changes and driving that they wanted us to do and still the transmission does not work properly however during the transmission testing a knock in the engine devolved, after several voicemails and emails Fraser finally decided to replace the engine after trying to force me to use my 1 time no fault engine replacement warranty ( which cost extra) So now with a new engine in place i was hopeful that I would finally have my truck back. After taking it to fill up on gas, the engine threw a misfire code. running the code scanner showed a misfire in cylinder 6, which led to more diagnostics and eventually a new set of fuel injectors. Now the engine has multiple misfires, is unable to drive, and needs to be towed, costing my more out of pocket to fix my "better than OEM" engine. At least, that is what they advertise and want you to think their engines and transmissions are. The fact is that they are worse than junkyard engines. I am now 16k into the engine, transmission, tows, rental cars ( because my truck hasn't ran in 6 months), diagnostics and parts aside from the engine that Fraser says is the cause of the issue Avoid them at all costs A junk yard engine would be a better option and a lot cheaper

  Fraser Engine Manufacturers

  Date: 03/13/2025

  To the BBB ***************************************************** has been a leader in the automotive industry since 1961, maintaining an A+ rating with the BBB and earning over ***** verified ****** reviews. A company does not sustain over six decades of success without delivering consistent quality, reliability, and customer satisfaction.This review grossly misrepresents the facts and fails to disclose critical details about the situation. The individual in question verbally abused our female staff, which is entirely unacceptable. Fraser Engines has a zero-tolerance policy for harassment, and we will not engage with customers who mistreat our employees.Regarding the mechanical claims, facts matter:Installation Quality is Critical Every remanufactured engine and transmission requires strict adherence to installation guidelines. Even the most skilled mechanics must follow manufacturer-recommended procedures, including proper fluid priming, ECM reprogramming, and system calibrations. Failure to do so can cause premature failure, regardless of component quality.Industry-Standard Warranty Protocols Our No-Fault Warranty is an industry-leading option that provides additional coverage beyond our already comprehensive standard warranty. This was fully disclosed at the time of purchase. It is designed to protect customers from unforeseen failures while ensuring proper diagnostic steps are followed.Objective Diagnostic Process Our technical team follows rigorous diagnostic protocols before approving warranty claims. If additional components (such as fuel injectors, sensors, or transmission control modules) are identified as necessary to prevent further damage, these recommendations are made based on evidence, not speculation.Decades of Proven Reliability If our products were truly "worse than junkyard engines," we would not have remained in business for over six decades, nor would we hold an A+ BBB rating and thousands of positive reviews. The success of tens of thousands of customers contradicts the exaggerated claims made in this review.We encourage all BBB readers to evaluate the facts objectively. ********************************************* remains committed to customer service, product excellence, and ethical business practices. While we understand that mechanical failures can be frustrating, professionalism and adherence to factual accuracy are essential when discussing product performance.Sincerely,*********************************************

• Review fromTracy O

  Date: 01/05/2025

  1 star

  Tracy O

  Date: 01/05/2025

  This is the worst engine manufacturing business on the planet. I was told by fraser engines to get my vehicle to automotive repair shop or dealership to get claim started since October of 2023 my car has been at ***** ******* Chevrolet in ******* *********. I'm at risk of losing my vehicle because of fraser engines. They approved parts that were burnt up when engine failed but haven't paid anything and when you call there is no one to speak to leave message no one from company returns your car.

  Fraser Engine Manufacturers

  Date: 01/07/2025

  Dear *****,We are deeply sorry to hear about your experience and sincerely apologize for the frustration and inconvenience youve encountered. At Fraser Engines, we strive to provide quality products and customer service, and its disheartening to learn that we fell short in your case.We understand how stressful it can be to deal with vehicle issues, especially when repairs are delayed. While we cannot discuss specific details publicly due to privacy concerns, we would like to ensure that your concerns are addressed promptly. Our records indicate that we attempted to assist with your claim, but it seems there have been communication issues along the ****** resolve this matter, we kindly ask you to email us directly at ********************************************************* or call us at **************, referencing your claim and providing any additional details. Please mention your repair shop and the associated claim so that our team can escalate this matter immediately.We take feedback seriously and will investigate what went wrong to improve our processes. Your patience and understanding are greatly appreciated as we work to rectify this situation.Sincerely,Fraser Engines Customer Support Team

• Review fromCharles R

  Date: 11/26/2024

  1 star

  Charles R

  Date: 11/26/2024

  Extremely unprofessional and rude service. Never again will I buy from ******* . They sell junk and don't stand behind it. They don't return calls or emails and as you can tell from reviews they can't accept blame but instead spread insults to try and make them look better. ***************

  Fraser Engine Manufacturers

  Date: 11/26/2024

  Dear BBB Readers,We appreciate the opportunity to respond to ******* ******** recent review. At Fraser Motor Company, we strive to provide quality products and exceptional customer service, and we genuinely regret that Mr. ******* experience did not reflect this *********** is important to clarify that the engine in question was purchased from *****************, one of the largest and most reputable manufacturers in *****************. The part number referenced, L4007CRRWD, corresponds to a Chrysler unit directly sourced from a dealership. As such, Fraser ************* does not manufacture this engine; we are a retailer of products from ******************We understand that Mr. ****** is frustrated, and we are actively advocating on his behalf to resolve the issues he has encountered. We are currently working with our legal team to address the concerns with the ************** that produced the engine. It is unfortunate that Mr. ****** has chosen to express his dissatisfaction in a manner that may not accurately represent the facts of the situation.Additionally, we want to emphasize that our staff, including our female employees, deserve to work in a respectful environment. We have received feedback regarding inappropriate behavior directed toward our team members, which is disheartening. We believe in treating everyone with dignity and respect, and we hope that all interactions are conducted in a professional ********* Fraser *************, we are committed to our customers and take pride in the quality of our products and the integrity of our service. We value the trust our customers place in us and work diligently to maintain that trust. We encourage open communication and are always here to assist our customers in finding satisfactory resolutions.Thank you for your understanding and for considering our perspective.Sincerely, Fraser *************

• Review fromJoseph E

  Date: 11/19/2024

  1 star

  Joseph E

  Date: 11/19/2024

  I will not buy from Fraser Engines they are a racist piece of c*** company treated me like dirt saying that I was avoiding questions when I was trying to figure out account information they said that I didn't want to answer any of their questions after I had told him my name I'm Hispanic they are really racist.

  Fraser Engine Manufacturers

  Date: 11/20/2024

  Subject: Response to Review from ****** ******* Dear BBB Readers,We would like to address the recent review submitted by ****** *******, as we believe it is important to clarify the situation and uphold the integrity of Fraser Engines.First and foremost, we want to categorically state that the claims made in this review are completely unfounded and false. Fraser Engines has been in business since 1961, and we pride ourselves on our commitment to serving a diverse customer base, regardless of background. It is disheartening to see such accusations, especially when they do not reflect our values or practices.We take customer service seriously and strive to treat every individual with respect and dignity. In this instance, we have reviewed the situation in question and have audio recordings that confirm the customer was belligerent, using profanity and making derogatory remarks towards our staff, including our younger employees. Such behavior is unacceptable, and we do not condone it in any form.Additionally, it is worth noting that one of our owner's sons is married to a Hispanic individual, which further underscores our commitment to inclusivity and diversity within our company.We appreciate all our customers and are dedicated to providing excellent service to everyone who walks through our doors. We invite potential customers to reach out with any questions or concerns, as we are always here to help.Thank you for your understanding.Sincerely,Fraser Engines

• Review fromRudy C

  Date: 11/16/2024

  1 star

  Rudy C

  Date: 11/16/2024

  Don't buy from them. They are a ripoff! Bought a motor at the end of April it didn't get delivered until June. From day one the motor had nothing but probably. There's a lady in warranty that is a straight nightmare. She is rude and disrespectful. My truck stayed at my mechanic's shop from June to September because of all the parts and testing they wanted him to do until they finally decided to send a 2nd motor. When I finally got my truck back and called Fraser warranty department Ms. *********** got real angry and said they was on paying ***** dollars an hour to my mechanic for everything that their tech had my mechanic do. So they racked up thousands of dollars with all their testing, part swapping, pictures and documentation and paid only a ******* towards the bill. The lady in the warranty department said take it or leave it. I told her I wanted to speak to a manger and she said she was the manger and told me she wasn't going to pay me anything that I can take it up with corporate and she hung up on me. I get a call 15 minutes later and it's someone from fraser saying that the lady said I threatened her. I never did. I told him to play the tape. Sorry 1st I'm out of a vehicle for 4 months then I'm out of thousands of dollar and now this crazy lady is telling lies to cover up her rude, disrespectful and childish attitude. Worse company i ever used. You guys should have done the right thing and paid for the parts,testing and installation of the 2nd motor. And no mechanic shop charge ***** an hour in American. That's an insult to their craft.

  Fraser Engine Manufacturers

  Date: 11/16/2024

  Subject: Response to Ticket Number 72 192 Dear BBB Readers and Mr. ******* appreciate the opportunity to address the concerns raised in ticket number 72 192 from the FRASER legal department.First and foremost, we would like to clarify that we believe Mr. ****** claims are grossly exaggerated. The engine replacement he is referring to was conducted by a service provider that, unfortunately, does not employ certified technicians or operate as a licensed repair center. This is a significant issue that undermines the quality of service that should have been delivered.Specifically, regarding the 2005 **** Expedition with a 5.4 engine, we want to highlight that *** manufactures the high-durability motors for this model. While we agree that Mr. **** should not have experienced any issues, we believe the problems stemmed from improper installation. Additionally, Mr. **** declined the option to add labor coverage during our recorded conversations, even after being offered several times. He stated he was planning to get rid of the vehicle, which is a critical detail in this situation.Despite these challenges, we empathized with Mr. ****** situation and took the initiative to cover $1,100 in costs, even though he did not have labor coverage. It is also important to mention that Mr. **** failed to register his warranty paperwork, which automatically voided his warranty ********* FRASER, we have been proudly serving our customers since 1961, and we maintain an A+ rating with the Better Business Bureau. This esteemed rating reflects our commitment to excellence and customer satisfaction. It is essential for readers to understand that the BBB would not grant us this rating if we were not a reputable company. We urge everyone to consider that while online reviews can influence perceptions, they do not accurately represent our dedication to quality service and customer care. We strive to operate with integrity and transparency, and we regret that misinformation may lead to misunderstandings.Thank you for your attention to this matter. We remain committed to providing exceptional service and appreciate your understanding as we navigate these challenges.Sincerely, Fraser Engines ****************

• Review fromRaymond H

  Date: 11/11/2024

  1 star

  Raymond H

  Date: 11/11/2024

  Tried to order an engine through this company. Got a quote online. Went to order it then they jacked up the price of the core and shipping when I have a written core.Why do they say we only ship to the continental ****Last time I was in school ****** is on the same continent as the same ***. Except for Hawalli and ************Will not order from them. Give you a false quote then hike up the prices.

  Fraser Engine Manufacturers

  Date: 11/12/2024

  To the Better Business Bureau Readers,We appreciate the opportunity to clarify the recent review submitted by ******* ******. As a company that has proudly served the automotive community since 1961, we take customer feedback seriously and wish to address some inaccuracies in this case.First and foremost, our shipping policies are clearly outlined, and we do not ship to ******. This policy is in accordance with regulations from our shipping partner, *****************************. Mr. ******* request to ship an engine to ****** via barge for an unrealistic fee of $250 is not feasible under our established guidelines.Additionally, we maintain a professional environment for all customer interactions. Regrettably, during ************************** with our team, he escalated to rudeness and disrespect towards our sales staff. We prioritize the dignity of our employees and will not tolerate such behavior, leading us to refuse service to him.Our commitment to quality and customer satisfaction is reflected in our longstanding reputation. With 27 distribution centers across the continental *************, we are recognized as one of the largest transmission suppliers in the country. Our A+ rating with the Better Business Bureau and our 4.8-star rating on ****** attest to our dedication to service and integrity.We also supply products to reputable retailers such as AutoZone, **********, ********* Carquest, and NAPA, further solidifying our credibility in the *********** summary, while we value all customer feedback, it is essential to present our side of the story accurately. We are committed to maintaining our reputation as a trusted provider of automotive parts and services.Thank you for your attention.Sincerely, Fraser Engines

• Review fromJohn E

  Date: 09/16/2024

  1 star

  John E

  Date: 09/16/2024

  Do not give your hard earned money to these crooks

  Fraser Engine Manufacturers

  Date: 09/17/2024

  Hello ****,Were sorry to hear about your experience and would like to address your concerns directly. At Fraser Engines, we take customer feedback seriously, and it's ************************* to us that every issue is resolved to your satisfaction. Please reach out to us at ************ or email ****************************** so we can better understand what happened and work together to find a solution.We appreciate the opportunity to make things right.Best regards,Fraser Engines ****************

• Review fromTimothy B

  Date: 09/03/2024

  1 star

  Timothy B

  Date: 09/03/2024

  Purchased upgraded crate engine in may. The engine they sent me had cracked cylinders. They didnt want to warranty it said it was mopars warranty even after I had purchased the no fault warrenty with the engine through them. Finally after over 2 months of emailing and txting they finally agreed to send a new unit. Keep in mind this is my work vehicle so Ive been out of work for over 2 months. The dealership has completed the service and the vehicle is ready for pick up but they cant release it until labor is paid. They have scheduled core pick up and engine is yet to be picked up.

  Fraser Engine Manufacturers

  Date: 09/04/2024

  It sounds like you've had a really difficult experience, *******. Being out of work for over two months due to engine issues, especially after purchasing an upgraded crate engine with a no-fault warranty, is incredibly frustrating. Its even more challenging when communication delays prolong the process, and youre stuck waiting for labor payments and a core pick-up.Your review sheds light on the impact this has had on your livelihood, and its important that companies provide the level of service they promise, especially when warranties are involved. Hopefully, ***** steps up to ensure everything is resolved quickly. If there are any further issues with the core pick-up or labor payments, it might help to escalate the matter again to ensure they understand the urgency of your situation.Best of luck getting everything sorted and back on the road soon!---

• Review fromDominic G

  Date: 08/26/2024

  3 stars

  Dominic G

  Date: 08/26/2024

  Sales answers the phone. Engine is fine. Getting core refund is a pain.

  Fraser Engine Manufacturers

  Date: 08/27/2024

  **Subject: A Commitment to Excellence in Our CORE Return Process**Dear Valued BBB ************************ Name], we take great pride in our commitment to customer satisfaction and our dedication to providing a seamless experience in every aspect of our business. Since our establishment in 1961, we have built a reputation for reliability and integrity, supported by our extensive network of 27 distribution plants and strong partnerships within the industry.We understand that our CORE return process has faced challenges recently, and we want to take a moment to address these concerns directly. In our continuous effort to enhance customer experience, we introduced a streamlined CORE return program designed to simplify the process for our valued customers. While we strive to make this as efficient as possible, we acknowledge that external factors, particularly those involving carrier companies, can sometimes introduce complexities that are beyond our control.We appreciate the feedback we've received regarding the CORE return experience. It is important to us that you voice your concerns, and we take them seriously. Our customer service team is always here to listen, support, and resolve any issues that may arise. Its encouraging to hear positive remarks about our teams responsivenessmany customers have noted that our sales staff is readily available to assist, which is a testament to our commitment to service excellence.We recognize that while our engines and products often receive high praise for their quality and performance, the return process can be a point of contention. Please rest assured that we are actively working to improve this aspect of our operation. Your feedback is invaluable, and it drives our ongoing efforts to refine our systems and processes.As we move forward, we invite you to reach out with any questions or concerns you may have. Our customer service team is dedicated to ensuring that your experience with us is nothing short of exceptional. We appreciate your patience and understanding as we navigate these challenges, and we are committed to doing everything we can to enhance your experience with our CORE return process.Thank you for your continued trust in ************* Name]. We look forward to serving you for many more years to come.Sincerely,Fraser engines

• Review fromjohn v

  Date: 07/24/2024

  1 star

  john v

  Date: 07/24/2024

  I ordered an engine for my 2016 Kia ******** just over a month ago. It was sent to the business that I had contracted to install the engine, and upon receipt, they notice that a selenoid was unusable, and upon the beginning of the install, that several of the bolt holes for the oil pan and valve cover were stripped. Fraser was notified of these issues, and after being told that a technician would contacting the business and not to install the engine, we waited for 12 days for some sort on concrete response from Fraser, or a visit from their technician. Neither the business, nor myself, were given any indication that this would be resolved or how it would be resolved, so the business corrected the flaws and installed the engine (as I needed the vehicle and the business needed the space). Because of this, any compensation for these costs have been denied. Both of us have been repeatedly rude, despite their protestations to the opposite. Had I known that Fraser bought the engine elsewhere, which I was not told, I would never have gone to them for this remanufactured engine. Sad to say, I would not recommend doing business with them and will advise anyone seeking an engine to do the same. Poorly handled!

  Fraser Engine Manufacturers

  Date: 07/25/2024

  **Fraser ************* Response to BBB Review**Dear BBB Readers,Thank you for taking the time to read our response regarding a recent review that raises serious concerns about our company. We appreciate the opportunity to clarify the facts surrounding this situation and to reaffirm our commitment to integrity and customer *********************************** ************* has been a proud member of the automotive community since 1961, and we are honored to have maintained an A+ rating with the Better Business Bureau. This rating is a testament to our dedication to providing quality service and products, which has allowed us to thrive in a competitive market for over six decades.The claim made by the customer in question is both unfounded and defamatory. It is essential to clarify that Fraser ************* does not manufacture *** or ******* engines; instead, we contract these engines from reputable manufacturers. In this particular case, we contracted the engine from SRC (Specialty Racing Components), a leading engine manufacturer specializing in *** and ******* motors with whom we have enjoyed a strong partnership for over 15 years.Upon delivering the engine, we informed the customer of the necessity of inspecting the motor before acceptance, as indicated by a conspicuous red sticker on the engine itself. The customer signed this acknowledgment, confirming their understanding of the inspection requirement. Unfortunately, instead of adhering to this important step, the customer chose to have an uncertified mechanic install the engine. This decision ultimately led to the reported issues with the Variable Valve Timing (VVT) system.We believe that the damage incurred was a result of improper installation rather than any defect in the engine provided by SRC. When the customer sought to hold SRC accountable for the issues arising after installation, their claim was rightfully denied, as they had accepted the engine without conducting the required inspection.Fraser ************* finds itself in an unfortunate position, caught in the middle of this dispute. We strive to fill every order with integrity, and it is disheartening to face such baseless accusations after providing a contracted engine. The profit from this transaction amounted to only $200, a sum that pales in comparison to the turmoil this situation has caused. Moreover, we are saddened to report that our staff experienced rude and disrespectful treatment from the customer, including cursing and unfounded accusations. Such behavior is not reflective of the professional environment we cultivate at Fraser *************. In light of these events, we have escalated this matter to our legal division for appropriate action.We take great pride in our longstanding relationships with reputable companies such as Jasper ********************** and maintain strong partnerships with retailers like AutoZone, ********, *** Boys, and Napa. Our commitment to quality and customer service has allowed us to remain a trusted name in the industry.In conclusion, we encourage all readers to consider the facts presented here. Fraser ************* remains dedicated to our customers and upholding our integrity. We regret that this situation has arisen and hope for a resolution that reflects the truth of our business practices.Thank you for your understanding and for considering our perspective.Sincerely, Fraser *************