Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered this program in Oct 2023, over 51% of the monies paid have gone to GRT with only 2 of 7 accounts actually settled. I was told within 6 months of entering the program that my account would be reviewed and a settlement company named as NCA (New Credit America) would handle a sort of consolidation loan on my behalf. Everything that was sold to me was complete and utter BS, and even the communication between GRT and NCA is at best, disconnected. By my latest calculation, over 50% of the money Ive paid into this program has gone directly to GRT in the form of fees, whilst only 2 accounts have been settled. This company is as big of a fraud as anything thats ever been made public.

  

  Business Response

  Date: 05/14/2024

  GRT Financial appreciates the opportunity to review the details of this complaint and apologizes for any frustration our former client experienced. Our ****** Services team has reached out to **************** to discuss fund allocation and advised how to continue future settlement installment payments which GRT secured during his enrollment. We highly encourage him to keep those two settlements intact to reap the benefits of the negotiated arrangements, as they represent a 60% and 50% balance reduction,respectively.
  For additional clarification, GRT Financial is not a lender or loan underwriter and is unable to guarantee that a consumer will be eligible for a loan with a third party as many factors beyond the control of GRT are evaluated. The feedback provided will be valuable as we continue our partnership to assist distressed consumers in identifying alternative methods to resolving their debt.

  Customer Answer

  Date: 05/20/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  When I signed up for the program, I was told the fee for the service would be 25% of the total debt being settled. So far 55% of the monies Ive paid have gone to GRT for fees, which is a big contributor to why my account is not really growing for escrow. At that rate, not only will I not be out of debt in the planned timeframe, but the fee schedule is not inline with the contract terms I agreed to. I want to have at least 30% of the fees paid refunded. 
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:04/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into contract with GRT 5 years ago to settle debt. This was suppose to be a 4 year contract and they notified me at the end of the 4 years and stated that contract needed to be extended 1 year to settle all debt which I agreed to. Grt contacted me and the end of year 5 and stated they needed to extend contract by 2 months in order to settle last account with ******* and that I had a balance of roughly 1600 in escrow. I advised them that I would like to see the settlement before extending contract another 2 months and was told that I would receive an email as well as someone call me with the settlement offer. On 4-6-24, I received an email from GRT stating they were closing my account. On ******, I contacted GRT and asked why my account was closed and was told that because I requested to opt out which at no time did this happen. Please feel free to contact me at ************ or ******************

  

  Business Response

  Date: 05/01/2024

  GRT Financial appreciates the opportunity to research and respond to ******************** complaint, and apologize for any frustration this matter has caused. GRT Financial is more than willing to assist in the resolution of their final account, however it was made clear to our ****** Services Team that he refused to resume deposits to accommodate an arrangement. Once we have the commitment and confirmation from **************** that he is willing to resume, we will work to secure an arrangement on his behalf once the necessary funds are available to negotiate with.

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract with this company is august of last year, They have attempted to pay off one debt ONE, they told me I would be given a loan to pay off my debts and I would make payments. This hasn't happened and Im not 150 days behind, my credit is c*** and I'm screwed. They told me that they no longer offered loans as of december but I was never told. So now Im being threatened to be sent to lawyers! This needs fixed I was lied to and told this, was going to be over in a few months, Im contacting a attorney

  

  Business Response

  Date: 02/27/2024

  GRT Financial has reviewed the content of this complaint, and on three occasions attempted to discuss this matter in detail with the claimant, who refused the assistance of our team members. We completely understand their frustration and GRT Financial has been more than willing to offer continued resolution of their remaining outstanding debts.
  
  Upon the claimants enrollment in the GRT Financial debt resolution program, they were entered into a 48-month plan to save funds in anticipation of negotiated settlements with their enrolled creditors. GRT Financial is not a lender, is unable to guarantee or issue a debt consolidation loan, and performed only the duties defined within the client enrollment agreement.

  The cancellation of the claimants file is in process, and a refund of the balance of their dedicated savings account will be issued within 7 to 10 business days. Despite their decision to terminate our services, we wish them the very best in their journey to financial freedom.

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the program in 9/2023 but after one month after watching my credit score drop drastically I called the company and expressed my wish to cancel. The person on the other line talked me out of cancelling the plan. after another payment was drafted out of my account and with my credit score continued to drop and I started receiving calls and texts from my creditors I again called to cancel the program. The caller, ******, tried to talk me out of it again but I insisted this time so he finally agreed to cancel he couldn't give me a timeframe as to how long it would take. I waited several weeks and called back again and talked to someone else who told me my program had not been cancelled and was unsure why. I had also emailed a cancellation letter to the company during this time and followed up several times and each time I never received a response back. I paid in a total of $687.38 for two months and was finally refunded $141.58 I feel like the company tries to talk you out of cancelling because with each payment they get, they evidently intend on keeping 90% of it. They did not do anything for me to justify keeping $454.20 of my payments. I would like a total refund of these charges if possible as I signed up for the program thinking it would help me.

  

  Business Response

  Date: 02/27/2024

  GRT Financial appreciates the opportunity to research the details of this complaint, and have internally taken steps to remedy this matter as requested by the claimant. The fees paid were for an ancillary product which was offered and accepted by the claimant at the time of enrollment, and we have made the request for these fees to be refunded as requested. GRT Financial did not collect any earned performance fees as no settlements were initiated on behalf of the client. 

  We wish the claimant the very best as they seek a method of debt resolution which fits their needs to reach financial independence.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying 279 dollars every month and this company they promised to help me with my debt. It has almost been a year and they still haven't done anything they promised. Now I have been summoned to go to court by one of the creditors and when I asked to get my money back from them they said there might not be any money left. There should be money left since they have not settled any of my debt.

  

  Business Response

  Date: 02/09/2024

  Thank you for taking the time to escalate your concerns, we regret any frustration you have experienced as a result of your debt resolution program. GRT Financial appreciates the opportunity to research this matter and respond. After review, a full refund of the balance of your third-party dedicated savings account was initiated by GRT Financial following your cancellation on 2/6/2024. No earned performance fees were deducted by GRT and this refund has been initiated; as communicated by our ****** Services team, this refund should be received within 7 to 10 business days. 

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the debt management program for approximately 18 months and was told if cancelled the program that any money left in my escrow account would be refunded I had ****** in my account and instead of refund just so happened that was the exact amount of fees they said I owed after taking their monthly. This all happened between 1/10/24 and 1/18/24 this business is a scam and I would like the money they owe me they should prey on individuals that are trying to work out debt

  

  Business Response

  Date: 02/09/2024

  Thank you for taking the time to escalate your concerns, we regret any frustration you have experienced as a result of your debt resolution program.
  At the time of this cancellation, outstanding earned performance fees which resulted from the successful negotiation of two separate settlements remained due to GRT Financial, Inc., and were collected in accordance with the signed ****** Enrollment Agreement. Earned performance fees are deemed 'earned' following the negotiation and payment toward an approved settlement agreement in accordance with the Telemarketing Sales Rule governed by the Federal Trade Commission.

  While $848.40 remains unpaid in earned performance fees, GRT Financial has made the decision to not pursue collection efforts on this outstanding balance. 
  In closing, we highly recommend that the claimant contact both ************ and Credit Control to make arrangements to ensure the settlements remain in place to experience the full savings of the offers obtained on your behalf. The ****** Services Team at GRT Financial are more than happy to provide the necessary information needed to the claimant if requested. 

  We wish you the very best as you continue to work toward financial independence.  

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1-2-2024 in the amount of ****** I was told on **** would be my last payment. I even called and verified it on **** that it was 451.71.However, I was paying my first of the month bills and they had drafted again on January 2 an even higher amount of ******. I did not do a stop payment on the account last month or tell the bank they were not authorized because I was stupid and believed them.

  

  Business Response

  Date: 01/23/2024

  Thank you for the opportunity to research your account, and for sharing your experience. A full refund of the January deposit and all remaining dedicated account funds was processed, and we apologize for any miscommunication in December related to the final deposit of your program.

  Congratulations on the successful graduation of the program and reaching your debt free goals! 

• Initial Complaint

  Date:12/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this program to hopefully help have payments in one place and because the person who signed me up made me feel like they really wanted to help me. He told me that my credit score would go down probably ***** points but that in a couple months would go back up. My score went down over 200 points. I paid in over ****. I called to cancel because it just didn't seem right to me. The lady I talked to was very nice. She told me that the man that signed me up was her least favorite, and she said I wouldn't get any fees back, but I would get back the ********************* the "escrow". A couple days later, I checked and they took that money too and labeled it as a "fee". Do not sign up with this company!!!!

  

  Business Response

  Date: 01/02/2024

  Thank you for taking the time to escalate your concerns, we regret any frustration you have experienced as a result of your debt resolution program.

  At the time of this cancellation, outstanding earned performance fees which resulted from the successful negotiation of the Discover account remained due to GRT Financial, Inc., and were collected in accordance with the signed Client Enrollment Agreement. While $937.98 remains unpaid in earned performance fees, GRT Financial has made the decision to not pursue collection efforts on this outstanding balance. 

  In closing, we highly recommend that you contact Discover to keep the existing settlement in place to ensure the settlement remains in place to ensure you are able to experience the full savings of the offer obtained on your behalf. We wish you the very best as you continue to work toward financial indepenence in the new year!

• Initial Complaint

  Date:11/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally signed up to an account. Realized this was not right for me. Since then, I have made multiple attempts requesting formal acknowledgement that the account is cancelled and no payment will be taken. I have not received any acknowledgement. If they take a payment, they will charge a fee I cannot claim back.

  

  Business Response

  Date: 11/07/2023

  Upon receiving the consumer complaint, we reviewed the file.  The client's status in our system was switched to "Pending Cancellation" on October 31 and then fully cancelled on November 7.  The delay was due to the fact that the client had a pending draft transaction scheduled that our team wanted to be sure was voided and that the client was not drafted.  Had he been drafted, the team wanted to be able to reverse those funds, so he was left in a "Pending Cancellation" status for about a week.  After confirming the draft was voided, the client service team fully cancelled the client.

  At this time, the client is fully cancelled and no drafts or fees of any kind were taken from his account.

  Sincerely,

  GRT Financial, Inc.

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired GRT initially as debt consolidation in so I was led to believe. Instead it was debt settlement after they could not approve me a loan. This company convinced me to stop paying my creditors and to escrow $347.00 monthly while forcing my creditors to close the accounts so less interest and settle. Meanwhile I would be saving for this. What I didnt know is that I was enrolled into a 3rd party ********** for which was taking $53.00 monthly and an additional $12.50 monthly to escrow my savings. It was led to me that I would not pay anything until settlement occurs. Furthermore I didnt use the legal service. See below. Meanwhile, Discover Credit Card has sued me in a state I do not live in any longer furthermore my step son, a minor was served this paperwork for which GRT received. I was told because I could not pay an additional $175.00 monthly to get Doscover to settle on approximately 85% of this card balance I would have to attend court with no representation. Mind you, I do not live in AL for which is where this case was filed and would have to travel back to attend due to GRTs neglect in advising what Im now supposed to do. More so, my credit is at an all time low and I struggled to get a place to live. They made me homeless for 6 months because nobody would rent to me due to not paying my bills. Their solution 10.3.23 is to cancel the service going forward, however this leaves me in a bad way. How can they get away with doing this to people? Because I cannot pay more than what I was paying to all 5 creditors, they cannot help me? They refuse to represent me in my court case because I cannot pay more for this one settlement? Their services are & charges are misleading, They have refused refund and representation in litigation. Whats the ********** then? I have cancelled today. I request funds back, I request representation for my cases now and future, and for this company to pay for credit repair due to misleading statements and false promises

  

  Business Response

  Date: 11/06/2023

  We investigated the matter and reached out to the client.  It appears we had the wrong address for the client, which was corrected.  We were able to obtain a refund of all third party legal club fees, which the client agreed resolved her issue.

  Sincerely,

  GRT Financial, Inc.