Complaints

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Highlander Hybrid on or about late October 2018. From the purchase I had a few "free" maintenance options to use. During one of those options I had told the service agent that my trunk was randomly staying shut. Because it worked then he refused to have it looked at. It constantly randomly happens. A little bit ago my trunk wouldn't open for a few days. I showed A.S. who is an ***************** Manager and was able to repeat the issue kind of, it didn't stay locked. In order to just inspect the truck they were going to charge me; "they wont do work for free" direct quote from A.S..I am extremely angry cuz Page Toyota sold me a band new vehicle with parts that don't work as they should (the trunk isnt the only issue). I understand fully that non working stuff just happens, it's just probability. However **** argues against fixing problems while the vehicle is under warranty, then once it's not they will look at it ONLY IF I pay for it.The ****************** here at Page Toyota is horrendous. A simple oil change is $90. This may be wrong, or, what I think is possible is that he tacked on services that I didn't agree to; I had an oil change here about 2 months ago that was ~$60 I think. That visit was cuz they emailed me a coupon. When I go to use it the teller tells me to have the service center, I didn't see that stipulation on it.Apon looking at the email closer Page Toyota sent out a massive email blast AFTER the coupon expired. This terrible service has not only painted a bad image of Page Toyota, but also Toyota as a whole. It seems all Toyota cares about is just extracting money from people and dont stand by there vechiles.

  Customer response

  09/19/2022

  Proceed. Never heard from them.

  

  Business response

  01/17/2023

  Were sorry to hear about the experience you had at Page Toyota.  Warranty only covers items within the warranty period.  Outside of those contracted dates the warranty expires.  We have previously had a good working relationship with *******************  He has come in for body work, sales, and service.  During this time he was pleasant to work with.  Something has since changed in his demeanor.  His last 2 visits to the store were incredibly in appropriate.  He is constantly yelling and disrespectful to staff.  The last 2 times he was angry because we told him it would be a 2 hour wait to complete work on his car.  He was told this before his car was taken back into service in case his schedule did not allow for 2 hours downtime.  He began to make a scene in the service department which made other customers uncomfortable and nervous.  He proceeded to leave the store.  He returned a few days later and was told the same thing, but decided to wait for service to be completed.  ************ was completed, he did the same thing he had done before.  Yelling throughout service and disrespecting the service writers.  Our employees feel verbally abused and harassed by *******************  We hate to lose any customers, but we cannot have a business where we allow customers to create a hostile workplace environment.  Its wrong for other customers and its wrong for our employees.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩