Reviews

Review Details

• Review fromDaija S

  Date: 10/19/2022

  1 star

  Daija S

  Date: 10/19/2022

  I currently stay in ****** tree, and I have experienced theft in my home while having my furnace routined check . The manager ******* is absolutely horrible, she provided the bare minimum of support and help once I came to the office, she was very frustrated that I wanted to know when to expect an update. I advised her that MY FUR COAT and my diamond necklace was stolen out of MY HOME. While I was work, there is absolutely no reason for her to have an attitude because shes not the one experiencing any theft. I later tried to contact ***** who is the area manager, of course no call back after leaving numerous voicemails. The entire company is a joke, save your money. I will definitely seek to contact the vice president because the staff he has are an absolute nightmare.

  Dakota Point

  Date: 10/27/2022

  This is a police matter and the complainant has been asked to file a police report. That being said, Respondent has done its own independent investigation and has found as follows: the bi-annual inspection during which Complainant alleges that her fur coat and diamond necklace were stolen was conducted by 2 staff members who were together at all times. One of these staff members was a new employee at the time, and the other staff member is a highly valued employee who has been with the company for over a year and has never been the subject of a complaint involving theft or any other inappropriate behavior. Per inspection records, the two techs conducting the inspection briefly entered Complainants apartment to replace furnace filter and check smoke detectors. According to written witness statements, they did not go near or look in Complainants closet (the alleged location of fur coat) and left empty handed except for their tools and other inspection related items. They were in and out of Complainants unit and immediately on to the next apartment for the next inspection. In fact, Complainants unit was one of approximately ****************************************************************************************** residents. Prior to these inspections taking place, notices were sent to each resident with estimated dates and times to enter units. After its own investigation, Respondent has found no reason to believe that one of its staff members stole the property that Complainant claims to be missing. However, Respondent and its entire staff will fully cooperate with any police investigation, as is our corporate policy to do so.

• Review fromK. J.

  Date: 08/18/2022

  1 star

  K. J.

  Date: 08/18/2022

  I wouldn't spend anything!! I wish I wouldn't have signed my lease back in 2020, the day I signed my lease and moved in I was told my apartment wasn't fully ready at all. He basically took the money and lied about it being ready before I even signed. I wouldn't have signed anything at all. My apartment had live roaches EVERYWHERE, even in my refrigerator. I had to turn my fridge down to keep them out, I had to exterminate my own apartment with boric acid. My cabinets weren't even painted at all, it was nothing but dead roaches and spiderwebs throughout the entire apartment. I kept getting bit by spiders in my bedroom, they ate up my legs, chest and arms. I had to paint my own cabinets. The day after I started painting someone came to paint the cabinets. But all he did was paint over dead roaches. I have a piece of plywood as a board that's below my kitchen sink. Also while I was looking over the things in my apartment, my kitchen sink was being installed in. My stove is broken, it wasn't even plugged in when I moved in. The dishwasher was broken as well, it falls out when you open the door to put dishes in. They've had 3 different groups of maintenance, the second group creeped me out the most. I worked overnight and would get off sometimes in the early mornings for dr's ************* They use to drive past my apartment sometimes and always as if I had been to work, for the day like they needed to know. That was with a different property manager. Also I had a major leak in my bedroom a year ago. I tried telling the manager it was mold growing, she told me if its yellow-ish ***** then its not mold. They spray painted over it, now here I am another year later the leak continues from the patch job they did. After showing maintenance, he ended up telling me that there's no insulation in most of the 2nd floor apartments. These are a few of the things of why I wished I wouldn't have paid. I just want the issues to be resolved/

  Dakota Point

  Date: 08/24/2022

  Respondent prides itself on providing good customer service for each of its residents which includes timely and satisfactorily addressing resident work orders. Most of the issues noted in this Complaint were never brought to managements attention. Rather, while Complainant has lived in Respondents apartment community, Complainant has submitted 6 work orders which have been addressed as follows: 1) Resident called management office and asked them to address flickering lights that are making a sound. Maintenance, on that same day, replaced the breaker for the air conditioner, repaired the cable for the stove and rechecked electrical and appliances to find everything running smoothly. Maintenance also put weather stripping on the front door base at this time; 2) On 7/27/21, Complainant called the management office asking for some drywall repair to the bedroom ceiling. Drywall work and touch up painting were completed on 9/16/21; 3) On 12/10/21, Complainant called and asked that her loose front door lock be fixed, her front door light be fixed and additional weather stripping be placed on her front door. On that same day, maintenance fixed her loose lock, added the weather stripping, fixed the Complainants door handle and replaced the outside light; 4) On 4/13/22, Complainant called and stated that her air conditioner was not cooling and the same day, a maintenance tech investigated, fixed a burned out cable and put a request in for a new compressor; 5) Again, on 7/27/22, Complainant stated that her air conditioning had stopped working and again, on that same day, maintenance provided service by installing half a pound of freon and a new capacitor; 6) On 8/18/22 Respondent was asked by Complainant to inspect her bedroom ceiling for staining due to a possible leak. This was done on the same day. Inspection revealed that the stain was not wet and there was no new leak, but rather, it was a spot from a previous leak. The spot was treated with kilz and touched up. There have been no complaints about spiders, roaches, broken appliances, water, mold or inappropriate behavior by maintenance techs during Complainants stay in Respondents apartment community. Had there been, these too would have been properly addressed. Complainant is currently several months behind in her rent and a nonpayment of rent action is well underway. Further she has notified the management office that she intends to vacate, Nevertheless, each and every work order that Complainant submitted was quickly and satisfactorily addressed.

  K. J.

  Date: 08/25/2022

  Dates are COMPLETELY wrong, missing ALOT of facts in the statement. Missing several dates and missing straight true facts. #1 Beginning of July in 2021, I reported the leak with the mold that keeps growing. They did a patch job on the leak and painted over it. A year (2022) later the mold has grown bigger and the leak continues to spread when it rains. Shortly after that a third party contractor was given a key to my apartment, while I was half naked asleep in my bed. They woke me up by touching my feet to let me know they were inside my apartment. It took them 5 hours to install a breaker box. Thats the only thing new in my apartment is the breaker box. #2 April 12th is when my A/C ran out of freon. A ticket wasnt put in until April 13th by the manager, I didnt have air for 3days. They claimed that I needed a compressor, but that WASNT true. The whole time they were looking at my neighbors air unit below me. Mine just needed freon, my freon didnt get put into the air unit until 4/15/2022. #3 May 2022, I called atleast 4xs before someone decided to answer the phone, asking for replacement bulbs for my oven light and light above the stove. I was told ok, nothing happened. I replaced them myself. At this point Im not about to go back and forth with someone who has no clue about any of the complaints thats been said in person and over the phone that goes over peoples heads. Also Ill see you in court.

• Review fromC. K

  Date: 08/01/2022

  1 star

  C. K

  Date: 08/01/2022

  Coppertree....***** is the worst and rudest manager I've ever seen. Been waiting 4 days now for him to return a phone call and i've called him twice. Lazy! Can't be bothered to do your job then quit and let someone else who wants and can do the job take it.

  Dakota Point

  Date: 08/04/2022

  It is important to Respondent that each and every one of our residents feel heard and well treated and we apologize for any lack of communication or rudeness on the part of our staff. That issue has been addressed and Respondents staff has reached out to Complainant several times to answer their inquiries and assist with next steps in accomplishing the transfer and/or accommodation that Complainant is requesting.

• Review fromJim

  Date: 06/30/2022

  1 star

  Jim

  Date: 06/30/2022

  My son and 3 of his college team mates filled out on application at $40 each. I also had to fill one out one as boys running track for school did not qualify so another $40. Prinston Management ran the wrong social security number on a back ground and denied. Even when they admitted it was their mistake they refused to refund the $200 of application fees. I was told to call an area director "****". **** will not answer and will not return phone calls!! I was told he has no boss and refused to let me talk to any other supervisor. BEWARE of the $40 application scam!!

  Dakota Point

  Date: 07/07/2022

  The applicants referred to in Complainants Complaint applied online and typed in an erroneous Social Security Number on the online application. Landlord/Respondent ran the criminal background check on all social security numbers provided and one of the applicants came back with a denial due to criminal history. When this was communicated to the applicants, it was determined that one of the social security numbers applicants provided was incorrect. When the correct social security number provided to Landlord/Respondent and processed, all applicants were approved. Applicants then stated that they no longer wanted the apartment due to the delay. The delay was due to an applicants typo, not due to any fault of Landlord/Respondent. Application fees are collected to cover the administrative time, effort and costs to a landlord, costs which are standard and always involved in qualifying applicants. These fees are non-refundable for that reason. Further, despite the fact that a unit was being held for these applicants while management was processing the erroneous social security number provided by applicants, no holding fee was charged to these applicants, so Landlord/Respondent believes it was more than fair in this situation.With regard to the alleged failure to communicate, the area director for the property has received no phone calls or messages from this Complainant or anyone on the applicants behalf. Should they have placed such call(s), all messages would have been emailed to the area director for response and both the area director and the reception department would have records of those call/messages. Further, had anyone called the corporate office and asked for the area directors boss, they would have been put through to the appropriate person in the ********************** They would never have been told that the area director does not have a boss. Respondent believes that it was fair and responsive to Applicants and that all delays in the application process were due to Applicants own error. Therefore, Respondent believes that this matter should be concluded.