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Business Profile

Real Estate

Sun Communities, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 84 total complaints in the last 3 years.
  • 33 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, my name is ***************************** please listen to my story. I'm begging u all, I brought a home a mobile home here in ******* ******** at Kensington Meadows it was one of the happiest moments of my life, I seen some things I didn't like and I was asking if it could get replace fix etc. The refrigerator was ***** I brought a new one still paying on it. I moved into my mobile home January 25 or 26 2022. When going over the contracts I was never told as is I know I would have remembered. This mobile home is a disaster from h*** I. So unhappy in my bathroom water was always going out the tub wen I run my bath water I didn't think much of it I just found out last week it's a pipe or something leaking its destroying my floors n the bath room I have these wood ants that eating the wood some days I feel like the whole mobile home is going to fall n the ground and my tub. This is my first home buy it was so dumb and stupid on my end I never got it inspected I was just so happy I got approved to get it I also believe it's mode n there as well my biggest fear is I don't want my home to be condemned unfit where I can't live there I have no place to go please I don't know what or how to go about this situation please help me I feel so stupid and dumb I feel as they played me and they knew everything about this mobile home ***************************** ************************************************************************************** ************

    Business Response

    Date: 07/08/2022

    ****************** did not contact the community manager with any concerns regarding her home. Our community manager spoke with ****************** yesterday and was told that she understood that she purchased her home "as is". The community manager has now been in contact with ******************.

    Business Response

    Date: 07/20/2022

    The home is **** unit and was sold "as is". Any repairs are the responsibility of the homeowner. I am sorry that ****************** is not happy with that response but no further action will be taken . 

Sun Communities, Inc. is NOT a BBB Accredited Business.

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