Business Profile
Financial Services
Flagstar BankHeadquarters
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Reviews
Customer Review Ratings
1.05/5 stars
Average of 209 Customer Reviews
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Review fromNunya B
Date: 02/21/2025
1 starNunya B
Date: 02/21/2025
Flagstar is a horrible bank to deal with!!! They merged with **** and everything went to shit!!Their online banking sucks!! After the merger, I couldn't get logged in for 2 weeks!! It took forever to get a customer service agent on the phone and when I did, she didn't have a clue as to how to help me!! And why do they have so many breaches!!! I shouldn't have to worry about my personal information being hacked from a bank!! What kind of IT **** do you have?? Why are these breaches happening?? I don't feel that my information or my money is safe with Flagstar. Their hold policy is also ridiculous!! They put holds on checks that they didn't use to put holds on. Their computers are slow and I've even heard the tellers complain about how slow the computers are. They apparently don't care about their employees either because they let go of so many of them since the merger!! They are probably better off not working at Flagstar. I'm closing my accounts after ********************** with them for 18 years!!! I truly hope they go under!!!Flagstar Bank
Date: 02/21/2025
Were sorry to hear about your experience and understand that we did not meet your expectations. We value our customers feedback and hope youll give us the opportunity to listen, improve, and address your concerns directly. If you are willing, please direct message us on our managed social media platform profiles (links below) so that we can better assist. ******** (***********************************************) or ******* / X page (******************************************)Review fromPamela E
Date: 02/11/2025
1 starPamela E
Date: 02/11/2025
During underwriting, I received multiple requests for documentation that I had already provided. The requests trickled in one at a time, rather than a comprehensive list of what I needed to provide. I had to explain some of the documents to the originator and/or processor, because they kept insisting that I had not paid a particular creditor off. They also wanted to have my car loan paid off through the *****, instead of me paying it off myself, which would have meant a higher interest cost for me. It took a very long time to get to closing, and I had to reach out several times to ask about the status. On the day of closing, the paperwork indicated that I was taking a large draw at closing. This was not true and had not been approved by me. We had to delay closing while the paperwork was redone. I was initially told that Flagstar would pay all closing costs, if I kept the ***** open for 3 years. During the closing, I received notice that I would have to pay some closing fees. We paused and the closing attorney and I reached out several times to the originator and processor, without a response. We waited for over an hour. I finally received a call from someone else who said that Flagstar would not pay the fees as promised. I am very disappointed by this experience, and I would not recommend Flagstar.Flagstar Bank
Date: 02/12/2025
Thank you for taking the time to share your feedback with us.We're sorry to hear about your experience, and we apologize for any frustration caused. Your feedback is valued, and we hope youll give us the opportunity to listen and improve. We would like to learn more about your experience to better assist you and address your concerns directly.If you are willing, please direct message us on one of our managed social media platform profiles (links below) so that we can collect your contact information & further details to better assist ******************************************************* or *********************************************Review fromMarianne R
Date: 02/01/2025
1 starMarianne R
Date: 02/01/2025
Beware of this banks outdated and inconvenient policies!I opened a 5-month ** in October 2024, and the funds were electronically transferred from my bank to fund the account. However, when the ** matured in January 2025, I requested the funds be returned the same way they were withdrawnelectronically. Shockingly, the bank refused and insisted on sending a check via ****, despite this being a substantial sum of money.I spoke with **** and her manager, ****, on 1/30/25, but received no resolution. When I called back, customer service representative ***** at least provided an alternative: I could request overnight delivery via *** or ***** at my expense. However, even this option required an approval process that would take several daysthough I was assured it would fall within the 10-day grace ******* avoiding penalties.Even worse, I was told I could pick up the check in person at my "local" branch. The problem? I live in *******, and the nearest branch is in ********, ******** 1.5-hour drive each way!I have opened numerous online **s with other banks, and this is the first time my funds werent returned electronically. The lack of flexibility and outdated policies make this an awful banking experience. Proceed with caution!Flagstar Bank
Date: 02/02/2025
We're sorry to hear about your experience, ********. We understand your frustration, and we would like to share your concerns with our team for further review. If youre willing, please send us a direct message on one of our managed social media platforms (noted below), so we can gather additional details and assist you further: ********* *********************************************** ********** *********************************************Review fromLaura R
Date: 01/29/2025
1 starLaura R
Date: 01/29/2025
They messed up my credit score. I was laid off and was applying for financial hardship. There was no explanation that there would be hard credit score pulls and delinquency reports while you're in the process. If I had known that I would not have started it at all and found a way to make the payment. They won't reverse the delinquency. There is no one to talk to, it's all via email, i have sent many emails and nothing. When I had my house fire, they decided to keep the money and apply to my account, I needed that money to rebuild, it took them over 4 months to return the money to me. In the end, all I have is a horrible experience, and an even worse credit score!!Flagstar Bank
Date: 01/30/2025
Thank you for taking the time to leave us a review and provide your feedback with us.We're sorry to hear about your experience, and we hope youll give us the opportunity to listen and improve. We would like to learn more about your experience to share your concerns with the appropriate team. If you are willing, please direct message us on one of our managed social media platform profiles (noted below) so that we can collect your contact information and further details to better assist you. *********************************************** or *********************************************Review fromBrandy S
Date: 01/28/2025
1 starBrandy S
Date: 01/28/2025
I paid off my loan two months ago and they still not have released my mortgage. When I call instead of trying to be helpful they are a bit sarcastic. Im in a process of selling my home and I cant for the last two months because they will not send the release to the courthouse and get it canceled. They cant tell me who they sent it to or when they sent it. I want my mortgage cancelled so zero liens are lingering. 2 months ??Flagstar Bank
Date: 01/30/2025
Thank you for taking the time to share your feedback with us.We're sorry to hear about your experience, and we apologize for any inconvenience caused. We value your feedback and would like to learn more about your experience to share your concerns with the appropriate team. If you are willing, please direct message us on one of our managed social media platform profiles (noted below) so that we can collect your contact information and further details to better assist you. *********************************************** or *********************************************Review fromJodie M
Date: 01/19/2025
1 starJodie M
Date: 01/19/2025
Do not I repeat, Do Not get scammed by *** **** to refi your VA Loan. He made promises of lowering our interest rate, no out of pocket costs to us even though we told him my credit score was low due to student loans he said oh we can still save you money on your payment each month. So. We did the application . He found a lower rate and it was in underwriting. I called him when it states we would have to pay almost $6k in closing costs. He then proceeded to say oh we arent going to make you pay that! Then he ghosted us! Always excuses when Id call family issues, personal issues blah blah blah! What a scammer he is and was! Run if he ever calls you!Flagstar Bank
Date: 01/21/2025
Thank you for taking the time to share your feedback with us.We're sorry to hear about your experience and we value feedback from all of our customers. We would like to learn more about your experience to share your concerns with the appropriate team.If you are willing, please direct message us on one of our managed social media platform profiles (links below) so that we can collect your contact information & further details to better address your ***************************************************************** or *********************************************Review fromSamantha M
Date: 01/09/2025
1 starSamantha M
Date: 01/09/2025
If I could give them zero stars, I would. They purchased my mortgage about nine months ago, and I refinanced in December. During the process, they provided an inaccurate payoff statement, and now they expect me to pay an additional $5,400 to cover the amount they failed to include. Prior to this, they lowered my mortgage payment without properly collecting the correct amount for taxes, resulting in a $2,400 bill during the refinance. They take no accountability for their mistakes, yet if my payment were late, they would certainly hold me accountable.Flagstar Bank
Date: 01/10/2025
Thank you for taking the time to share your feedback with us. Were sorry to hear about your experience, and apologize for any frustration caused. If you are willing, please direct message us on one of our managed social media platform profiles (noted below) so that we can better assist you. *********************************************** or *********************************************Review fromGeorge F
Date: 01/08/2025
1 starI just contacted your main customer service line regarding an account opening and the agent referred me to a number? belonging to bankreportusa.com. The person that answered was completely unprofessional and aggressive, saying things like "I see. We're feeling each other out like we're on a first date" in response to my confusion. He did not provide any information about why ChexSystem rejected my application.Review fromMark G
Date: 12/29/2024
1 starMark G
Date: 12/29/2024
I just received possibly some important information by ordinary mail one was a large envelope the date of the letter is December 11th. The postmark that it came in was dated December 20th. So took them almost 2 weeks to get this letter into the mailbox after it was drafted. This letter came after a small letter that was dated December 17th and they didn't put that in there out mailbox until December 23rd. Almost a week after that letter was drafted. Far too many departments in flagstar they don't communicate to each other at all. And I actually told flagstar in person on the phone that the house was being sold. But whoever I talked to obviously didn't want to bother telling anyone else that or writing it down or putting it in my folder in the computer system so all could see at flagstar. And the wait time on that phone is horrible. Wonder if they change the music yet?Flagstar Bank
Date: 12/31/2024
Thank you for sharing your feedback with us. We understand your frustration, and apologize for any inconvenience you have experienced. We would like to share your concerns with our team, if you are willing, please direct message us on our ******** (***********************************************) or ******* / X page (*********************************************)Flagstar Bank
Date: 01/10/2025
Thank you for taking the time to share your feedback with us. Were sorry to hear about your experience, and apologize for any frustration caused. If you are willing, please direct message us on one of our managed social media platform profiles (noted below) so that we can better assist you. *********************************************** or *********************************************Review fromMarianne N
Date: 12/12/2024
1 starMarianne N
Date: 12/12/2024
slowest bank ever, it takes forever when you need something from them.Flagstar Bank
Date: 12/14/2024
Thank you for taking the time to share your feedback with us.We're sorry to hear about your experience, and we apologize for any inconvenience caused. We value your feedback, and hope youll give us the opportunity to listen and improve. We would like to learn more about your experience to better address your concerns.If you are willing, please direct message us on one of our managed social media platform profiles (noted below) so that we can collect your contact information and further details to better assist you. *********************************************** or *********************************************
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