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Business Profile

Mortgage Lenders

MortgagePros, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 94 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has continuously called me multiple times per day for the last several days despite being told each time to no longer call. Each time I was told they would put me on the do not call list. Each call comes from a different number every single time. This most recent call I was told they keep calling because its a different employee each time. I have never requested information from or contacted this company prior to these harassing calls.

    Business Response

    Date: 03/20/2025

    Hi ****,

     

    You have been placed on our internal DNC, and I can ensure you will not get any more calls from MortgagePros.

     

    Thank you!

    Customer Answer

    Date: 03/21/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** ********

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has consistently call me numerous times each day harassing me about a mortgage that I didn't ask them for I have told them from the first time they've called me not to call me because I was not interested then they started calling my wife and she told him not to call her she was not interested I have received 3 phone calls and 2-3 texts messages from them this morning this is harassment should I call the police and file a complaint against them because we all know that the only reason they're trying to jam me down is because they're going to make $6000 off of it if they can't convince me to refinance with them I know it's a RIP off because I called my current mortgage company and two other mortgage companies and they say that they're going to save me about 40 to $100 a month while the company makes out six grand in closing costs out of my money this is a scheme to take advantage of veterans and their family members I think this company should be contacted directly by your company to make sure that they understand that the veterans of this country don't need their extra phone calls if we tell them no we know what no means, my current bills and credit score is none of their business. if you guys can't do anything about it please let me know what the next step would be will it be a lawyer or should I file a legal complaint through the ******************** for harassment over phone lines and computer I just need you guys guidance because I want thought because I don't want to say something on a recorded line that I wouldn't want my mother to hear me saying to somebody thank you in advance for your time

    Business Response

    Date: 03/20/2025

    Hi *****,

     

    I Have placed you on our internal DNC and Can ensure you will not receive any more calls from MortgagePros.

     

    Thank You!

    Customer Answer

    Date: 03/20/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *******

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call every single day. Doesn't matter how many times you request to be removed from their call list.

    Business Response

    Date: 03/12/2025

    Hi ********,

     

    Your number has been placed on out Internal DNC. You will not be receiving any more calls from MortgagePros.

     

    Thank You!

    Customer Answer

    Date: 03/12/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    I do, however, find it quite unfortunate that it takes complaints and bad reviews for the repeated requests of consumers to be honored. I will certainly never consider doing business with Mortgage Pros as a result.

    Regards,

    ******** *******

  • Initial Complaint

    Date:03/04/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/3/2025 and 3/4/2025 Company has been calling non stop all day yesterday and today. They even have contacted me on a Blocked number with no caller id and its the same guy who i talked to before. This is now harassment at this point. I have stated multiple times to stop contacting me and its still happening.

    Business Response

    Date: 03/05/2025

    Hello,

     

    Your number has been placed on our internal DNC.

  • Initial Complaint

    Date:03/04/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have called me non-stop. To the point its almost harassment. I will literally pick up the phone to tell one caller that I am not interested and get another call from them while on the phone. I counted 22 calls in 45 minutes. I will be seeking further action if this continues

    Business Response

    Date: 03/04/2025

    Hi Dakota 

    I have placed you on our internal DNC and can ensure you wont get any more calls from MortgagePros.

  • Initial Complaint

    Date:02/28/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The people at mortgage pros keep calling me. Ive asked them to put me on their do not call list and they ignore me and just calling. They also constantly use a different number so I cant even block the number. And just to make it a little worse, I liveon the ********** so they start calling me at 6 AM. Because its 8 AM in ********.

    Business Response

    Date: 02/28/2025

    Hi ****,

    I have placed you on our Internal DNC list and can ensure you will not be receiving any more phone calls from MortgagePros!

  • Initial Complaint

    Date:02/24/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past couple of weeks Mortgage Pros is calling multiple times a day, unsolicited.I have told multiple people we are not refinancing and to please stop calling me. Then I blocked the number they called from, but they just use multiple numbers.I was told on one of the calls after asking why they were suddenly calling me that they were forwarded my information.If I were to refinance in the future, I will never use them due to the multiple calls.

    Business Response

    Date: 02/24/2025

    Hello ******,

     

    You have been added to our internal DNC list. I can guarantee you will no longer receive calls from MortgagePros.

  • Initial Complaint

    Date:02/20/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant harassing calls and texts after repeated requests to stop calling, attempting to bully into working with the company, including lying about what company they are calling from and trying to refuse to tell me what company theyre calling from, calling from a different number every time they call.

    Business Response

    Date: 02/20/2025

    Hi *******,

     

    Your number has been placed on our Internal DNC and I can confirm you will no longer get any calls from MortgagePros.

     

    Thank You!

  • Initial Complaint

    Date:02/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aggressive phone calling, and when you ask to be added to their Do Not Call list, they act as if they did not hear you. A person actually responded to me, No, youre going to stay on the list then hung up. These people operate like scammers from another country, they dont even inform you of the name of their company or who they are. Im planning to file a civil suit for harassment if the calls continue.

    Business Response

    Date: 02/18/2025

    Hi Stephonna,

    You have been added to our internal DNC and I can ensure you will not get any more calls from MortgagePros.

  • Initial Complaint

    Date:02/17/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Non stop calling

    Business Response

    Date: 02/18/2025

    Hello,

     

    You have been placed on our internal DNC, and I can ensure you will be getting no more calls from MortgagePros.

     

    Thank you!

MortgagePros, LLC is BBB Accredited.

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