Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly told ************'s to take me off there calling list. They just ignore me and continue to try and sale me stuff. All of their information is also wrong which I find very shady. I am on the do not call list.

  Business Response

  Date: 02/14/2025

  Hi Hunter,

   

  You have been placed on our internal DNC and I can ensure you will not be receiving any more calls from MortgagePros

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to refinance my home and went through another company and MortgagePros notified/called me and I told them to please stop calling me that I have gone with another company, which they keep calling me after I told them to stop. They will call me from a different number every time and about every 2 hours. I need them to stop calling me, it's annoying and aggravating!

  Business Response

  Date: 02/24/2025

  Hello,

   

  Your number has been placed on our internal DNC, and I can ensure you will no longer receive any calls from MortgagePros.

  Customer Answer

  Date: 02/24/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***** ******

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 4 weeks I have been HARASSED by an average of 10 calls per day for MortgagePro's trying to sell me a HLOC. Each and every time I have told them I am NOT NOT NOT interested!! However, they refuse to remove me from their call list. My name was sold to them. All I want is OFF their call list. Your help would be appreciated!!!

  Business Response

  Date: 02/11/2025

  Hi ******!

   

  You have been placed on our internal DNC and can ensure you will not recieve any more calls from MortgagePros.

  Customer Answer

  Date: 02/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ****** *****

• Initial Complaint

  Date:02/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business will not stop calling me! Over a dozen calls a day I have requested to stop being called and they are still calling me.

  Business Response

  Date: 02/10/2025

  Hello ******,

   

  Your number has been placed on our DNC. You will not receive any calls from MortgagePros anymore.

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a phone call from a ****** at Mortgage Pros. She started asking about my interest rate as it showed on my "credit". It took a while to get information from her on how she got such information about me. She did some "research" and found options that would put us worse off financially. I told her no thanks, no longer interested. She pushed back and I said no again. I told her I did my research while she was doing hers and found a number of BBB complaints and she tried to tell me that's incorrect and they have a high rating. I asked to be removed, and immediately got a call from someone else at this same company. Absolutely ridiculous when a request was made to be removed and immediately disregarded by the company.

  Business Response

  Date: 02/07/2025

  Hi ********,

   

  Your phone number has been placed on our internal DNC. You will not get any more phone calls.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant unsolicited phone calls about a loan from Mortgage Pros *******************. I have told multiple representatives from Mortgage Pros to stop calling me and to place me on their do not call list and that I have no interest in doing business with them. Phone numbers that have contacted me are ************ and ************ along with others in my call history. I am also on the ************* list as well.

  Business Response

  Date: 02/06/2025

  Hello,

   

  I have placed you on our internal DNC. You will not get any more calls.

  Customer Answer

  Date: 02/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  Kelway ******

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will not stop calling, have asked half a dozen times to be removed from call list. Everytime I am told they will up date my file. What a joke, you can tell it is just a make *****, ***'t slow down, don't think company.

  Business Response

  Date: 02/05/2025

  Hello,

   

  I have placed you on the internal DNC and can ensure you will not get any more calls.

  Customer Answer

  Date: 02/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  They said they did  this on the phone about a dozen times... SO we will see if this works.  

   

  Regards,

  **** *******

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is straight up ignoring all do not call lists and refuses to add me to a their DNC. I have gotten called multiple times a day for many days in a row going back a few weeks now. I started out nice and told them to please stop calling. Then one day last week when I told the guy he was the 4th call of the day he acted like he was surprised and tried to stay on script... what part of "you guys have to stop. You are the 4th call from your company today alone" means, keep selling???Since then, yes I am extremely rude with them but the are completely harassing me at this point.

  Business Response

  Date: 02/05/2025

  Hello,

   

  You have been placed on our internal DNC and I can ensure you will not recieve another phone call

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mortgage Pros are CONSTANTLY harassing me about getting a refinance on my house. I have told them repeatedly NOT to contact me. Not only that, they will not even hang up when I cuss them out. What legit business would continue to harass people when it is so obvious that they do not want to business with Mortgage Pros.I have NEVER experienced such a shameless organization in my 60 years of life. I do not know who trains these "sales people" but they are way better served joining a debt collection agency.

  Business Response

  Date: 01/31/2025

  Hi *****,

   

  We have placed any phone number tied to your name onto our internal DNC

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past few weeks I have received multiple calls per day from this business, even though I have asked them to put me on the Do Not Call list every time I have answered (at least 5 times since the first time they called me, more than two weeks ago).

  Business Response

  Date: 01/31/2025

  Hi ****, 

  You have been placed on our Internal DNC. You will not be getting anymore calls.

  Customer Answer

  Date: 02/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me, although I believe that repeatedly telling their representatives to put me on the Do Not Call list should have already sufficed.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  **** *****