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          Find a Location

          The Family Puppy has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Family Puppy

              528 W 14 Mile Rd Troy, MI 48083-4205

            • The Family Puppy

              3341 S Linden Rd Ste 670 Flint, MI 48507-3045

            • The Family Puppy

              44125 W 12 Mile Rd Ste 121 Novi, MI 48377-1979

            Business ProfileThe Family Puppy

            Pet Shop
            Multi Location Business

            Contact Information

            528 W 14 Mile Rd

            Troy, MI 48083-4205

            Visit Website
            (248) 588-9950

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            The Family Puppy has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Family Puppy

                528 W 14 Mile Rd Troy, MI 48083-4205

              • The Family Puppy

                3341 S Linden Rd Ste 670 Flint, MI 48507-3045

              • The Family Puppy

                44125 W 12 Mile Rd Ste 121 Novi, MI 48377-1979

              Location of This Business
              528 W 14 Mile Rd, Troy, MI 48083-4205
              BBB File Opened:
              8/11/1997
              Years in Business:
              27
              Business Started:
              8/11/1997
              Business Started Locally:
              1/1/1998
              Business Incorporated:
              8/11/1997
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Family Puppy
              • Family Of Pets, LLC
              Additional Contact Information

              Fax Numbers

              • (313) 722-4051
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/20/2023

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Was signed up for a subscription service while buying my dog under the guise of were giving you free food today and a bag in the mail, we just have to ring it up different. May I see your credit card. I was also posted in their advertisement without my consent, my picture of me and my purchase.
              Read 5 More Complaints

              Customer Reviews

              3 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ian M

              03/27/2024

              location at ************. These dogs are supposed to come with a clean bill of health as they get their dogs from certified breeders. In the contract that you sign with this place, it clearly states that if the dog is found to have a genetic defect, you are entitled to a refund for your dog. Our dog was then diagnosed with Juvenile Cataracts and we started the process of getting the refund for the dog in the beginning of February of 2024. We have put about $1,000 into medications and vet appointments for our dog that we are still paying off by the way. The cost of surgery to make it so our dog isnt blind for the rest of his life will be about $8,000. We are now down to not enough money to buy groceries for ourselves and still have not gotten our refund check and it is currently the end of March 2024. Almost 2 months of working with this company that has lied to us over and over again to not give us a refund. If you dont want to have to take a company to small claims court, I would suggest finding somewhere else to get a dog.
              Read 2 More Customer Reviews

              Local BBB

              BBB of Detroit & Eastern Michigan

              More Info on Local BBB

              BBB Reports On

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