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Business Profile

New Car Dealers

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They put in writing that they would fix bumper on truck that I just bought. I left multiple messages and called alot and was ignored completely. Just want bumper fixed like promised. I was treated poorly after they had my money

    Business Response

    Date: 01/27/2025

    We have had multiple people reach out to Mr *********** to get the bumper repaired like we had agreed upon. We need to get this scheduled and in the shop to be done properly but we have been unable to reach him via Call or Text. We will reach out again to get this rectified as quickly as possible.

    Customer Answer

    Date: 02/02/2025

    [A default letter is provided here which indicates your rejection of the business's response. 

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

    [You must provide details of why you are not satisfied with this resolution. Please type details here:]

    Regards,

    ******** ***********

    Customer Answer

    Date: 02/03/2025

    Lafontaine dodge did not call me, not once. I have left message after message with no response.

     

    They did not tell the truth. I was dissatisfied because they lied. No calls or text from them at all. 

  • Initial Complaint

    Date:06/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was just looking for a new leased vehicle, my current one was done is August 2023, and the salesman told me that I could buy out the lease and when it was time to trade it in, there loan on the car would dissolve and I wouldnt have to worry about any negative equity on the car.I tried to get a new lease and was told that my car is $10,000 less than the loan so unless I have $11,000 for a down payment, I cannot get a new vehicle, I was flat out lied to to to get a quick deal for the salesman.

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a vehicle brand new. Arrived with a dent on the door, they wouldnt fix it. Scheduled an oil change for today and when I was in the phone to schedule it I was assured it would be less than $100. When I got to my appointment they said it was $175. I left and have been trying to contact a manager to no avail.

  • Initial Complaint

    Date:12/29/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the dealership calls me asking to resign the lease agreement, I have made 4 payments to bank and they want to change contract because they made a mistake. I said no so the manager and the general manager told me bring back the vehicle or there calling the police 12/29/2022 last communication with dealer

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/01/22 this car dealership pulled my credit without my permission. I spoke with Managers ******************************* and ******************* who advised that they would have the credit inquiry removed from my credit file on 11/02/22. This was not the case. They advised I would receive a confirmation email with the credit inquiry, removal. I never received a confirmation email and Ive called every week since 11/2 trying to speak with someone for assistance, and no one has returned any of my phone calls. I had a very terrible experience while car shopping at the dealership. They were very aggressive. They spoke to me in a very unprofessional and demeaning Manor after I decided to go elsewhere to purchase my vehicle. I did not authorize this credit pull and I need this credit inquiry removed off of my credit file.

  • Initial Complaint

    Date:09/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I leased a brand new vehicle from this dealership and since I am in a different state they gave me a temporary plate and they told me that I would be receiving a ************ plate in the mail. After 2 weeks I did not receive a plate for the vehicle, I contacted them and they sent me another temporary plate. Since then I have been continually contacting them about this issue and received no response. I notified them that my temporary plate was going to expire and I requested a new one. I was told that they cannot issue any more temporary plates and I emailed them asking when I would be receiving a new plate and received no response. I finally was able to get in touch with someone and was told that they didn't know when I would be receiving it and that it is in the hands of a third party.At this point, I have a brand new leased vehicle that I am paying over $1,000 per month for that I can no longer drive. Not only do I have to pay for it but I also have to rent a car while I wait and have no idea if or when I will receive a plate for this vehicle. I have called and emailed managers and employees of the company and they refuse to speak to me.If I do not get a response I will be forced to take legal action to get a resolution.

LaFontaine Chrysler Dodge Jeep Ram of Walled Lake, Inc is NOT a BBB Accredited Business.

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