Tire Dealers
Lobo TiresThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 10, 2024, I took my Explorer to Lobo Tires and purchased two front tires. They used front tires were put on the back. Drove to **** the next day, came out of a seminar to find my new front tire - flat! Once I returned to ********, I went to Lobo Tires and they said it was the valve stem that they forgot to replace when they put on the 2 new front tires.A couple weeks later I drove to TN, and all the lug nuts fell off my back tires, 2 wheel studs were broken while driving on the freeway! Once again when I returned home I went to Lobo Tires to show them the rim, asked the manager to replace the rim and expressed how disatisfied I was and that my family and I could have easily went off the cliff.He admitted to not using a torque wrench when he originally put my front tires on the back wheels. So he said he would replace the rim. Three days later when we called to get the new wheel rim, ******, the manager and owner, said it was not his responsibility and was not going to replace the rim as he said he would prior.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.