Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Med centers are not open 24/7... this is disrespectful to people who live on 3rd shift and it's impossible for deaf people to contact ****... bottom line is F*** YOU!!!

  Business Response

  Date: 07/19/2024

  Good afternoon,

  Thank you for reaching out to Patient Relations. We will contact the patient to better understand their concerns and follow our standard process for addressing the concerns shared. 

   

  Kind regards, 

  Patient Relations

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Son on 6/10/2024 at ****** location of Corewell ************ Treated (poorly) by NP (am I allowed to give her name here?). She put down misinformation in her notes, and a wrong diagnosis. (of course her misinformation supported her wrong diagnosis). She refused to find the reason for his extreme pain and did not pay attention to his history. Due to this, he is on his way to the ** now, because he can barely breathe.

  Business Response

  Date: 07/01/2024

  Thank you for informing us of this customers concern that was shared with the **********************. ****************** takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns. It is always our goal to provide the best care and service possible. We will partner with this individual to work through the concern and ensure they are informed of the results of our review. In order to protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter. 

• Initial Complaint

  Date:06/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled Vet. I received care by ******* Health ************ in ********** MI on March 17, 2024 for a puncture wound to my knee. Upon checkin, they asked for my insurance provider. I advised them its the *********************** and I provided them with my credentials. They promptly said they deal with the VA all the time. Note: Since it was an UC visit, the VA does not require prior authorization to go to ***********.My first complaint about ******* Health UC in **********, I received a tetanus shot for my puncture wound but no antibiotics were administered for an infection. Overnight, I developed an infection requiring a return visit to an *********** facility in another town. They promptly prescribed an antibiotic which cleared up my infection. ******* Health should have prescribed an antibiotic for a puncture wound that deep of barbed wire. They failed in that regard.Secondly is a complaint about billing. They told me at the time of my checkin, they accepted VA as an insurance provider. However, as it turns out, ******* Health in ********** is not an authorized VA Health Care provider. So they lied to me and ******* Health sent me a bill for $282 and threatened collection efforts if I dont pay. The VA has told me and ******* repeatedly, that they would pay for the *********** visit of $282. ******* Health refuses to send the bill to the VA for payment. They claim they cannot send the bill to the VA without an authorization number. Since ******* is not an authorized provider, there is no Authorization available from the **. The VA joined me in a conference call with ******* and advised them where to send the bill and ******* continues to refuse to mail the bill to the VA, even though the VA and myself have repeatedly told them, the VA would pay the bill. Instead they continue to bill me the $282 amount and threaten me with collection. Its despicable how they treat Veterans! They should be reported to the BBB. I have not paid the bill as of this date.

  Business Response

  Date: 06/17/2024

  Thank you for informing us of this customers concern that was shared with the **********************. ****************** takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns, as it is always our goal to provide the best care and service possible. We will partner with this individual to work through the concern and ensure they are informed of the results of our review. In order to protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter. 

• Initial Complaint

  Date:05/14/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 24 2024 I went to the walk-in clinic at the ****** at **********************************************************************. I gave the clerk both my ******** card and my secondary insurance card. She did not bother to file with the secondary insurer. I began receiving emails, letters, and phone calls informing me that I owe $69.00. I contacted the billing office several times, giving them my secondary insurance information for them to file the claim. I then received a phone call from the billing office saying that they tried to file the claim, but were denied as I have no active account and since I clearly gave them incorrect info, that I need to pay them now. I contacted my secondary insurer who confirmed that they had NOT been contacted and that in fact my claim was being processed. I complained to Customer Relations and was told that they would engage with their liability team to look into the situation. These are bullying tactics they use to intimidate people into paying them just to get it over with. I want them to stop with the correspondence, and do their job. Patient #*********

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an umbilical hernia repair several months ago at Corewell ******************************************** and it failed in 4 weeks. Ive been hounded for 4 months by Corewell to pay over $6000 for a surgery that was not successful and has left me with a hernia larger than it was preoperative. I filed a complaint and I was told my case was reviewed and that surgeon repaired the hernia correctly so I have to pay them what is owed. Fortunately my insurance finally agreed after 4 months, to pay most and I am left with $800 out of pocket. Theres a problem with healthcare when you experience pain and loss of wages for a surgery that failed and the hospital backs the surgeon over the patient. I talked to 2 other Corewell health general surgeons who said based on my history they would have definitely used mesh and this surgeon did not, EVEN though I consented for possible mesh. And OF COURSE the medical expert who reviews my case determined that the surgeon did nothing wrong? Then explain why my repair failed in 4 weeks? My BMI is 21 so you cant blame my physique. I also purchased an abdominal binder on my own accord and wore for 4 weeks for extra protection. I wish I NEVER had this surgery! Its infuriating! Im frustrated and will never have surgery at any Corewell Health facility again.At the very least, they could forgive the $800 I owe but even that doesnt compensate for the larger hernia I now have to get repaired AGAIN! But, Corewell Health administration truly does not care about their patient outcomes. They seem to only care about their monetary return.

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started receiving emails to our old email account ****************** on 3/13/24, 3/15/24 and 3/21;24 demanding payment on a balance for $64.94. No information or detail has been provided to me as to what service was provided or a date. I have had problems with this old email account receiving scam or phishing email so I am not willing to click on any links. I reacted out to this company on 3/15/24 asking what was this billing for and to please provide me with a detailed invoice. My new email address was also provided during that call. Additionally, I requested that the detail be sent to my new email address as I am traveling for the next 5 weeks and sending the detail to my home address would not be received until I return home. Today I was surprised to receive another demand for payment at my old email address (not the correct email given). Not sure how I should proceed with this organization given their inability to appropriately follow instructions. Any suggestions would be appreciated.

  Business Response

  Date: 03/25/2024

  Thank you for informing us of this customers concern that was shared with the Better Business Bureau. Corewell Health takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns. It is always our goal to provide the best care and service possible. We will partner with this individual to work through the concern and ensure they are informed of the results of our review. In order to protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter. 

  Customer Answer

  Date: 03/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled for a stress test on 11/3/23 and a couple days before that date received a call from my doctor informing me that it had not been approved by my insurance. Needing the test, I inquired about the cost of doing it self pay. I was referred to a cost estimate line and told the test would cost a little over $1200. Based on that price, I agreed to go forward with self-pay. I have been billed over $2600 for it and when I disputed it was (after a long wait) told that Corewell didn't stand behind those estimates and that, in effect, I was a fool for believing what they told me. They could bill me whatever they wanted and there was no recourse.

  Business Response

  Date: 03/20/2024

  Dear Better Business Bureau,
  
  Thank you for inquiring about this patient's concerns regarding their pre-procedure estimate and overall experience with Corewell Health. Patient Relations has worked in collaboration with the patient, our central business office billing and estimates team, and indicated leadership along the way to resolve the concerns appropriately. A response letter outlining more specific information around the follow-up actions taken has been sent to the patient for closure. In addition to this response, information has been shared regarding next steps should the patient be unhappy with the results of our review and follow-up processes. 
  
  Respectfully,
  Corewell Health Patient Relations
  

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a virtual appointment with ***** January 15 ****. When I was checking in they asked me only for two of the most important symptoms and is only why I gave them the two....I explained that a week prior I had brought my friend's daughter *************************** to urgent care they diagnosed her with acute bronchitis and sinusitis also known I think as sinus infection..... I already have an understanding that sinus infections are not contagious as I have them quite frequently..... However right after the visit I started sniffling and noticed I was getting sick I tried to take care of myself the best that I could and then once it continued to get worse I came to get help of course..... Explaining I had chest congestion dry cough that I could NOT not RELIEVE.... EVERY TIME I COUGHED NOTHING WOULD EVEN MOVE IN MY CHEST HOWEVER MY CHEST WAS TIGHT AND THERE WAS DEFINITELY STUFF IN MY CHEST FOR SURE..... my head congestion was actually not as bad as my chest ..... and I was able to get more out of my face then out of my chest my chest was very dry and it was slightly painful and very uncomfortable...... SHE ONLY ASKED ME TO PRESS ON MY FACE AND BREATHE IN THE ****** I am very honest so I said that yeah my face wasn't in pain it had pressure and I did as she asked me however you cannot hear it in my chest because it was so dry and nothing was coming out..She literally spent probably not even 5 minutes didn't ask me any further questions disregarded my chest congestion and the fact that I was around someone who had acute bronchitis which is very contagious....... She recommend to get ******* then I asked her about antibiotics and she refused to give me antibiotics stating that from what I told her I have a viral infection not a bacterial infection..... She was very rude and cold I didn't know what to say I kept pausing and I was upset of course she was treating me like I was stupid then when I said thank you she said have a good day and ended the call. There is more but can't fit.

  Business Response

  Date: 01/21/2024

  Thank you for informing us of this customers concern that was shared with the Better Business Bureau. Corewell Health takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns, as it is always our goal to provide the best care and service possible. We will partner with this individual to work through the concern and ensure they are informed of the results of our review. In order to protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter. 

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received medical service on 5/24/2023. I received a bill and submitted a dispute on 8/11/2023. This is within the 120 day time period before they send past due accounts to collection. Their policy states that during an active dispute, the account is put on hold and will not go to collections. I received a letter that the account was in collections. I called and they claimed they left me a voice message. I had not received any communication from them. They claimed they called and left a message. After checking my records, I had a call on the date they said they called from an "unknown" number. The voicemail stated, "hello, hello..." and hung up. There was zero indication that was from Corewell. Furthermore, they disputed the wrong thing. They told me they would continue the dispute with the correct reason. I received no call or voicemail, but received another collection letter. I called again. Same response about leaving a voicemail, which I did not receive. They said they will continue the financial dispute and the collection dispute I got another collection letter dated Nov 28. I called in again in early Dec. I ended up talking to the supervisor ********************** She agreed that this should not have gone to collections and she would send a request to have it removed. She promised a call back by Dec 18. I received no call or voicemail that indicated it was from Corewell, but received another letter later. Today, Jan 12, I called again. I spoke to ********* again. She explained that the dispute was denied and they would not do anything about the collection on my record. I accepted the result of the financial dispute and am willing to pay. However, I explain that I have held up my end by contacting them every time I received communication from them. This has been an active dispute during this process so I should not be responsible for a collection on my report. I asked that they provide me a letter explaining the situation so that I could dispute. They refused.

  Business Response

  Date: 01/15/2024

  Thank you for informing us of this customers concern that was shared with the Better Business Bureau. Corewell Health takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns. It is always our goal to provide the best care and service possible. We will partner with this individual to work through the concern and ensure they are informed of the results of our review. In order to protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've communicated multiple times with Corewell Health regarding my daughter's bill, requesting to split it evenly between her parents as we share 50% responsibility. Initially, they insisted that only the father could remove the bill by becoming the Grantor, even though my daughter doesn't reside with me and isn't eligible for insurance due to her living situation.Despite assurances of a callback, no one ever contacted me. Frustrated with Corewell's billing, my child's father and I agreed that I'd handle the first bill, and he'd take care of the second, providing all his necessary information.When my child's father called to take responsibility and become the Grantor, Corewell refused, citing he wasn't the Guardian. After repeated calls, I emphasized that Corewell had instructed me for months that the father needed to request Grantor status, which he did. The representative now demands legal documents proving he's the legal Guardian, despite previously adding his information.They merged his details with mine initially but then claim I must physically hand him the bill since it arrived at my house, a notion I find illogical. Furthermore, they assert there are no call records or notes, leading to inconsistent stories every time we contact them.

  Business Response

  Date: 01/07/2024

  Thank you for informing us of this customers concern that was shared with the Better Business Bureau. Corewell Health takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns. It is always our goal to provide the best care and service possible. We will partner with this individual to work through the concern and ensure they are informed of the results of our review. In order to protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter. 
  

  Business Response

  Date: 01/07/2024

  Thank you for informing us of this customers concern that was shared with the Better Business Bureau. Corewell Health takes this matter seriously, and we appreciate the opportunity to review and respond to these concerns. It is always our goal to provide the best care and service possible. We will partner with this individual to work through the concern and ensure they are informed of the results of our review. In order to protect the privacy of our patients health information, we are unable to share details surrounding our review and resolution of this matter. 

  Customer Answer

  Date: 01/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We came to an agreement and as long as the agreement is upheld it is the best possible reponse. 
  
  Sincerely,
  
  **********************