ComplaintsforWings Financial
Credit Union
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Complaint Details
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Initial Complaint
05/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been a customer at ********************** since I was in 3rd grade, when I set up my first savings account. When it was time for me to get my first credit card a couple ******* ago, I went to talk to a banker at Wings, as it was my first credit card and I wanted all the information on which was the best one and details of card usage. I applied for the cash back rewards card. When discussing all the ins and outs of a credit card, I was told to simply pay the minimum to help get the cash back. Flash forward to this past March, after a couple of months of not being able to access my online portal for some reason (still haven't been given a reason why), I noticed a few "Interest Charge on Purchases" on my credit card. I had no clue what it was, so I had to ****** it. Turns out, it is a fee for not paying the whole credit card statement. These charges, for the ones I could at least see, added up to over $500. When I called to complain, as I felt like the banker who I had talked to screwed me over (she told me to do this form of payment and never once mentioned the possible fee), I was told a claim would be filed on my behalf to ***** but nothing would probably happen. I right away went to pay off the full amount. The next month, a payment of over $8,000 was made on my card (to pay off my statement). When I called asking why so much was made, the customer representative had no idea how it happened. I was told the only way that I could get that money back was to move it to my savings and that it would happen that Tuesday. It was over a week past that Tuesday the money movement occurred. I then had to also ask about my claim, as nothing had been communicated. I feel so screwed over and feel as if the Credit Union has stolen money because through the whole process, I was not getting clear answers and information was blatantly withheld from me. This is not a way to treat a customer.Initial Complaint
05/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My car was repossessed after they refused to accept any payments from me for missing one credit card paymentInitial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Me and my husband moved to ** and with that a lot of things changed our car insurance policy changed and were not sure why but we no longer had full coverage. Wings last month increased our car payment without notifying us so when we called they said its because we didnt have full coverage. We immediately fixed this issue and they are not willing to give us our original car payment back, we cannot afford the new car loan amount and this will sink our family. Account number *******Initial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
After years on banking, i will be closing my account. Suspicious charges. Impossible to connect with a live human, routed around to either get disconnected OR TRANSFERRED TO ANOTHER HOLD.Initial Complaint
04/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
******************************* (husband) got a loan for his 2019 **** F150 truck from Wings Financial. At the time of the loan he requested payment coverage plan for this loan for a 100% pay off at time of death. We were assured that the plan would cover 100% that was sold to him. He passed on March 14,2024. The plan sold to him was only for 25% coverage of pay off at age 75. ******* was 76 at the time of the loan. We were verbally assured that it was 100% pay off at time of death or we would have gone elsewhere to secure the loan and coverage plan we wanted. We were denied the opportunity with false assurances of what was sold to us. I have contacted Wings Financial about this and they have only offered to restructure the loan for me. There was ****** remaining at the time of death but only ***** was paid off with the plan . Who would sell a 76 year old this plan?Business response
05/16/2024
Wings investigated ************************ complaint and responded directly to her.Customer response
05/17/2024
I am rejecting this response because:
Restructuring the loan that should have been paid off doesnt cover the debt. We have done good business with Wings for over ***** years and feel this was fraudulent coverage sold to us. Wings needs to do the right thing, and going forward make the customer aware of what they are selling them.Initial Complaint
03/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
I was overcharged by $20.00 for parking by ******** on 11/09/23, on my Wings Credit Card. I have provided Wings/Visa with documentation from the hotels website shows the cost for parking should have been $15. Wings has done nothing to help me as a customer. I am requesting that ********************** apply a $20 credit to my card or checking account to offset this charge.Business response
03/21/2024
Wings researched the complaint and provided a direct response to the complainant.Customer response
03/21/2024
I am rejecting this response because: Wings FC did not attempt to provide any type of resolve.Initial Complaint
03/07/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
im not liabel for this debt with charter communication, I do not have a contract with midland credit management **** they did not provide me with the original contract as I requestedBusiness response
03/19/2024
Wings researched the complaint and provided a direct response to the complainant.Initial Complaint
02/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I wanted to pay off the last year of my auto loan using an interest free credit card. I bank with Wings Financial so called the credit department in November 2023 to verify I could do this with their credit card., and I was told yes this was possible using their card, 12 months interest free. Applied and received card in December 2023. Went to former credit union, Spire, and used the card to pay off the loan. In January 2024 I noticed a fee charge of $87.91. Called Wings asked what this was, they said it was for a cash advance. I said I simply used my credit card, I have never made a cash advance before. Then when I went to make a payment another fee was there of $63.45, reoccurring I was told, for a total of $151.36. This was not my intention, I would have stayed with Spire for much less or paid off the loan. I am saying that when I made the call in November I was not told that if I paid off the loan with the credit card I was making a cash advance purchase. Wings is denying my claim. I have since paid off the card in full but want the fees returned, $151.36.Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The manager called and says ** outside the dispute range which I think is wrong . I never got any notice or no phone calls , do they have proof of any of this ? I dont use this account , so I dont know where the late fees are coming from and you cant see anything on my accountBusiness response
02/27/2024
We have received the complaintant's complaint and we have responded directly to the complaintant.Customer response
02/28/2024
I am rejecting this response because:
I dont agree , I havent received nothing about my account . Ill just pay it off and be done with wingsInitial Complaint
02/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi, I have a question and concern about your *** machine inside your ************, ** branch. Please take note- the rent is due today Feb 3, ****. So, I insert the bank card and enter my password then I put my deposit in the machine, I took a picture of the 600 dollars that my son withdraw this morning at *** ********* Branch. I also check the assistant on the machine showing her that I am depositing 600 US dollars and took a picture of the Negotiable Instrument- yes, FDRN is a Security, it is a NOTE, we call it FEDERAL RESERVE NOTE. Now, the machine did not give me a deposit slip acknowledging the $600 I put inside the *** machine. That is a breach of fiduciary responsibility, negligence and I have been harmed by this malfunction of machine inside WINGS FINANCIAL CREDIT UNION.So I have to wait for my turn to give that piece of paper to a clerk. I was told that I have to wait till Monday to check on the deposit of the machine. OMG! I called 911 on my cellphone and the police officers listening to our conversation. I told the officer it is not emergency but I need a police officer inside the bank as the *** machine robbed me on broad daylight. I ask for a manager assistance with regard to this event. She said she will issue the Cashier Check that I needed and give her 30 ($20FDRN ) so I can pay our rent today. There is a camera on top of the *** and when I show the woman on the machine I show her the 600 US dollars I put in the machine. So, depositing FDRN is not working with the new *** machine. Then please have a human being bank teller inside your bank. CAUSE NO HARM to anyone, it is your responsibility to make sure every bank transaction is done right every time. NEGLIGENCE excuses no one. Thank you. I hope no one is going to experience what happen to me. The video camera is going on in that banking facility.
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Customer Complaints Summary
61 total complaints in the last 3 years.
36 complaints closed in the last 12 months.